Carrboro Family Medicine

I’ve had nothing but the best experience with this medical practice for the last five years. Whether it be Dr. Manor, or the most excellent nurse practitioners Rebecca Hasman and Beth Edwards, the care has been phenomenal. I don’t understand the complaints from folks that have been going here for 15 years. I recommend them as the best around.

For basic appointments its not the best but ok. If you need anything more than taking vitals I would suggest somewhere else. Certainly not the place to get your prescriptions for medication. Saw Dr. Manor for a medication refill and got the run around. When I did get my script for my ADHD medication it was for a much lower dose than I have been taking for a while now. Despite giving him the names and numbers of the psychiatrist and other family doctor that I have seen before that have prescribed me the higher dose and also monitored me while on it, he still prescribed me one of the lowest doses, which has been completely uneffective. Now let me say again, I have already had other physicians prescribe me the medication whose contact information I gave to Dr. Manor. Either he or his nurses still havent contacted them to verify the higher dose or they havent been able to get in touch with them, I don’t know. What I do know is that I got stuck paying for medication that is as effective as m&ms at helping me focus my adhd and Im down a couple hundred bucks because of the insurance. I think its time to look for a new doc.

This office is in business to make money, period. They must get kickbacks for working with CVS, and with particular specialists’ offices. I was seen in this office by Molly. After presenting my symptoms, her exam and questioning were distracted. In fact, she had to phone me afterwards because she had forgotten to ask questions about and order tests that were obvious given my history and complaints. She did offer me a prescription «in case» it helped my symptoms. I asked for a written prescription, because I wanted to research the medication prior to deciding to take it, and I knew that I would be changing doctors if it did not work. I also agreed to receive a written referral for a check up with a specialist.
Instead, she FILLED my prescription via mail order without my permission, and gave my name and information to a specialist doctor’s office without my permission. This, in spite of the fact that I had told her I might not be able to visit anyone before I relocate from the state and I told her I wanted to choose my own doctor even if I did not relocate.
When I found out what she had done, I went to the office the next day to pick up the written prescriptions and referral and AGAIN informed them to cancel everything else because I had not given prior consent.
Fast forward four months. I have been phoned weekly by the doctor’s office she referred me to, even when I have explained that I moved out of state. I finally had to block their incoming calls on my cell phone (from multiple different numbers from the same office). I have been receiving harassing phone calls from CVS over the bill for the drugs I never ordered, even though I returned the drugs promptly to the doctor’s office.

Excellent GP doctors and cordial health staff and support staff. I’ve always found it easy to get an appointment, have found it easy to reschedule and I find that the wait time for lab work and waiting room is what I’d call typical. Usually, I am seen w/​in 10 mins. of appointment and am usually able to get blood work done w/​in 10 mins. I’ve been going to Dr. Wilks for nearly 25 years with a five year lapse in the middle. Recommended.

I typically take up complaints with a business itself, but Carrboro Family Medicine has been consistently difficult in a number of ways. While the quality of cares varies from doctor to doctor, scheduling is nigh-​impossible. When I’ve called to have a prescription refilled, I’ve been called back several times with confirmation, only to arrive at the pharmacy with nothing there. When I’ve called — twice — to leave a question with the nurse, I’ve received no call back, even after giving explicit permission for the nurse to leave a voicemail. My main beef is with my female care; sensitive issues weren’t treated very tactfully, and contact about lab results, anxiety-​inducing tests, and pertinent treatment information was sporadic at best. I’m still getting emails months later with results declaring a high risk for certain illnesses that need to be dealt with promptly, and I haven’t received a single phone call.

As far as health care, I’d give this place 5 stars. I’ve been going to Dr. Manor now for 15 years, and trust him with… my life!
However… as far as scheduling appointments, I’d only give them 2 stars. Perhaps it’s precisely because of their level of personal care that they’re always so busy, but… really — I have to schedule my annual physical 3 months ahead, because of their full schedule!
For convenience (once you’re there), I’d go 3 – 4 stars. They have an in-​house phlebotomist for your blood work, and they do urinalyses and X-​rays in house, as well.
Yeah, if only it weren’t for the waiting time…

The actual quality of care is decent. (I see the nurse practitioner, btw, not a doctor.) However, the wait time is always long. I always ask for the earliest possible appointment in the AM due to my work schedule, and am convinced that she’s not actually there when I arrive.
They have this strange policy about only being able to discuss one health issue/​concern per appointment — not very holistic, and an annoying waste of time and money.
Whenever I’ve had to call and leave a message, it’s taken at least two attempts to receive a response. I’m moderately happy with the actual medical care, but am considering switching to a doctor who has more concern for my wellbeing and respect for my time.