USPS

Good service. Never had issues except with the delivery driver which has nothing to do with the facility.

Arrived at 11:45 am to mail a letter and ask a question about postage. Six persons in line with mail packages, etc. Two postal employees at the counter. One was working hard and seemed very contentious. The other was playing with some kind of hand held device, had a surly could have cared less look on her face, and just sat there ignoring everyone. Not having time to waste I went to the drive through mail box and skipped asking my question. Any wonder the postal service continues to slide down hill. When will they ever add service to their training and measure their employees. Many seem to think they are protected and entitled. I would vote privatize the USPS so the lazy employees can be put out to pasture. Maybe there is a retired postal workers farm in Wisconsin.

I can’t believe that anyone would hire the people that work at the Carol Stream post office!
They are slow, rude, incompetant and dirty. When I had them hold my mail during a vacation, they lost it. When I went to pick it up they couldn’t find a weeks worth of mail. Yesterday, I was mailing a package and when I asked the person working behind the counter a question, she mumbled something in response that was not understandable. I noticed her uniform was filthy. Are there no standards at all for coherency or cleanliness? I have never been in any other facility where the workers are worse. No store, no office, no factory, would hire these people. But the good old government has no problem with them! They need help!
Carol Stream Post office clean up your act and set some standards!

I went there today to find out why i stopped receiving my mail, didn’t get any help. The lady just kept repeating one sentence «put ur name on a mailbox», like a freaking broken record!
Then i asked her if she can check if i have any mail there, bc i didn’t get anything for a while,
she raised her voice and said «just put ur name on a mailbox!».
So… even one star is to much for these LAZYYYYYYY, RUDE people !!!

Had a package coming in through UPS with final delivery thorough USPS. UPS tracking said they left the package at this local Carol Stream post office for delivery on 9/​10, 2 days after it shipped and was scheduled for delivery to my home on ⁹⁄₁₄. It is now 9/​18, I have called this post office three separate times, was finally passed up to the manager who said that «finding [my] package was going to be like finding a needle in a haystack» and that he has no clue where it could be. Said he would look and follow up. I have not heard back. Thanks, guys.

Eight days for a certified letter to get from Carol Stream, IL to Springfield, IL. Eight days! Over 1 week past the expected delivery time. I have to pay extra for this?
Last year, it took a full 2 weeks to get a certified letter to Boston.
And the post office wonders why people pay their bills online.

Worse post office ever! The employees are so rude and if you don’t obey there orders you get heckled! Make sure not to step up to the line til your called! I’ve seen the employees fighting with customers and talking crap about customers to there coworkers. Unfortunately I have to deal with this because they are the closest and have the best hours. If they don’t want to work they shouldn’t be there!

They move VERY SLOW and do not seem interested in ever picking up the pace. I work for a business in the area that relies heavily upon the postal service and our regualr mail carrier is outstanding. However, let him take a day off and we don’t get mail until I call and say where is the mail and here is the answer… The regular carrier is off and they look for all kinds of excuses as to why the mail is not delivered or picked up! NOT ACCEPTABLE… People, you are a governemnt entity and should represent yourself with polish and a sense of purpose not a bunch of people wandering around who are not sure how you got there in the first place. Pull it together!

All the employees are just plane old and stupid. Simple as that. Also they don’t know wtf there doing.

Just curious… is mail pick up and delivery optional for the post office on shawnee drive in carol stream? Ive lived here for over 8 years and have had nothing but problems with my mail. Im either receiving my neighbors mail or they have mine at least twice a week. And if I have outgoing mail, its a crapshoot. Ive called in the past to complain and that was a complete joke. We also have a different carrier every week… what an embarrassment this place is.

Terrible customer service! Lost 2 of my packages within 1 month! They need to get it together over there! Customer service is just plain rude and very unfriendly! They act as if I’m bothering them because THEY lost my package!

The staff was courteous despite us coming right around closing time. They helped us with our passport paperwork and were sweet towards my kids. The wait was long but it was still a pleasant experience.

this place is a total joke I have not the time or will to tell you what I think. I will just say if I had to give the world a enema I would start here. and to all those other people leaving good ratings for this place are employees themselves or blind

I don’t mail too many things anymore, but I had to mail a letter very recently. I could have gone to the Wheaton Post Office, but the parking situation is hit or miss. There may not be a spot if you go at a busy time. This location has plenty of parking and has later hours. GO USPS!

Wow… This is THE hub for US mail in DuPage county and it’s a disgrace. I’m writing this review in line… As I have already been waiting a half hour and should put my times towards SOMETHING useful.
There are two employees processing patrons at a SLOTH pace (I have no idea what is slower than a snail’s pace…)
Unfortunately I’m here for passport processing and they have us ‘passport people’ herded over into a separate line. Only one of the two employees can handle ‘us.‘
It’s Friday people. I’ve already blown through my lunch hour. Bloomingdale PO decided its not processing passports today… but even the ‘normal mail’ people are waiting… and waiting… and waiting… Isn’t this kind of a norm phenomenon on Fridays? Lets anticipate People… OR CAN WE WORK A LITTLE FASTER?!?
Going on an hour wait and WE.STILL.HAVE.NOT.MOVED.

This place can get pretty packed and be a little slow moving. The employees often seem unmotivated and really look like they don’t want to be there. However, they have always been nice to me, so I can’t complain too much. I’m just rehashing what I have witnessed while waiting in the long line. The hours are nice though. At least that.
3 and a half stars based on what I have witnessed. 4 stars from personal experience.

Post office always has long lines.
The ladies behind the counter are rude.
Don’t pay with cash, they will claim they «have no change».
Postal workers should move at a steady pace, not at a pace of turtles
Sorry for the 1 star rating, I hate coming to this location!

Yes, I am giving a post office 5 stars. I went here today with a package that I had to ship to China. This is an unbelievably hard task. I had GREAT customer service from the clerk who helped me.
Here’s the back story… my teenage son bought something online which didn’t work. I had to file a paypal dispute and return the item to China. The address they gave me was difficult to understand and they told me I had to have the package tracked to it’s final destination. Apparently when you are shipping something international, they track it to customs and then it’s big money to go to the final destination.
The clerk helped me figure out my options, helped me tape everything up, helped me decipher the address that paypal gave me and even made me feel better by telling me something stupid her teenage son did.
Of course, there was a really long line behind me because there were only 2 clerks working the desk and I monopolized one of them, but I couldn’t have asked for a better experience! Now if it was only cheaper to ship it, I REALLY would have been happy.
Being a parent to teenage boys is not for wimps!

The USPS in general I’ve been having problems with lately, but this post office isn’t as bad as people are saying in my opinion. Most of the time the ladies behind the desk are nice. I have had 1 or 2 who seemed like they hated their job.
Been going here a lot lately and shipping things and it’s annoying when the line wraps around the room yet they only have 2 people at the desk. Then there are 2 more people in the back. I mean they could be doing important things back there, who knows. All I know is that they should probably prepare for the after work rush a little better.

«Neither snow, nor rain, nor gloom of night stays these couriers from the swift completion of their appointed rounds». Hmmm. The operative word here is «swift».
On this beautiful day, I’d like to thank the courier in postal vehicle 4 312 723 for tailgating me mercilessly down Swift Road. Perhaps he or she was taking the quote from Herodotus to the extreme. Quite frankly, if this person gotten any closer to me they could have introduced themselves.
As far as I’m concerned, there is no reason for this kind of discourtesy from a federal employee who, more than likely, enjoys some fairly decent benefits from that government job.
Clearly, I have no gripes from the postal service; my mail appears to come and go and arrive as need be and I have no gripes for those workers who do their jobs with care and safety.
But, with all due respect, I hope the driver of 4 312 723 realizes he or she has a job and that they are expendable … perhaps giving said job to someone more worthy of the quote by Herodotus.
So endeth the lesson. :-)