Roselle Post Office

I called this post office to inquire about general delivery because I need to be sent an important package by someone i would not like to have my address due to safety issues. The call was answered by Harry, to which I later found out that he was the top supervisor after asking to speak to a supervisor about my experience. Harry gave me extremely rude service! When I asked about general delivery he rudely responded with «why don’t you want them to know your address?» He did so in a manner almost accusing me of doing something wrong. I explained that it was due to the fact that the package was coming from an ex and he shouldn’t know my current address. He helped me in no way and treated me poorly. When I visited the same office, I talked to a nice man at the desk who gave me instructions on how to go about general delivery with no problem but that it had to be sent to Schaumburg P.O. I am usually the first person to call and give positive recognition to those deserving. But this was beyond terrible service! To Harry… I will be speaking with the Postmaster early next week about your lack of manners and rudeness! I have spoken with the Postmaster who has informed me that general delivery is available at all post offices and that he will be having a talk with all persons involved both at Roselle P.O. and Schaumburg P.O.

quite possible the most depressing in Roselle.

Roselle’s post office is infinitely better than Schaumburg’s. It is worth it to go slightly out of my way if it means I get such superior service. I have never had a bad experience at this location. The staff gets you in and out with no hassle and no attitude like in the Schaumburg location. Last week, I mailed 5 packages that were about 35 pounds each with absolutely no trouble!
As a Schaumburg resident, I can’t comment on the quality of the mail route drivers, but this location definitely gets an A+ for customer service and efficiency when you need to ship a package.

The facility might be spacious but the delivery service is a joke — our «regular» route driver is too busy racing through commercial centers while on his phone to bother to see businessmen standing on the sidewalk waving for their mail. Mail service on the south-​side of Roselle is down to one day a week at best — we’re far better off down here on days when we get a substitute carrier — at least that way we’ll get some mail — and don’t bother complaining about the service, the union has a stranglehold on everything going on down there… including complaints coming from the top.

I live in Schaumburg, which has 2 post offices but I ALWAYS go to the Roselle post office because they are the most competant location I’ve had to deal with, The counter people at this location are always nice and down to earth, not snippy like the Schaumburg location. If you want you package dealt with and shipped on to the sorting station go here! Schaumburg lets packages wait sometime a day or 2 before scanning in.

Post offices get a bad rap, you know?
I’ve lived in Roselle for several years now, so I’ve used this post office a lot. While it’s true that I do use the APC machine when I can, there are still plenty of reasons to actually talk to a person here.
I’ve never, ever had a bad experience here. Ever. Every employee I’ve ever dealt with has been nothing but polite and helpful, and some have even been downright nice. I ended up convincing one employee to come visit the restaurant where I used to work with his daughter, because it turned out that she loved our type of food!
I know that your mileage will definitely vary by post office, time of day, employee, and etc. Sometimes you’re having an off day. Sometimes a postal employee is. But at the end, we’re all people, and the Roselle Post Office is proof that we can, indeed, all just get along.

I didn’t realize Roselle HAD a post office until I drove through a mix of residential and commerical/​industrial buildings on Central. That said, once I found out where the post office was, I was pretty excited. It’s not far from home and it’s in such a weird, obscure location that there probably wouldn’t be too many people there.
I had one little piece of mail to deliver to someone this afternoon so I stopped in the post office after work. It was 3:30pm on a weekday, and the week before Christmas. A line was expected. What was not expected was only one person working behind the counter. Argh. However, the line wasn’t terribly long and I only waited about fifteen minutes. Maybe it was five and felt like fifteen. Or maybe it was longer. I honestly don’t know, but I had run out of things to look at on my phone while waiting so it was a few long minutes of just standing. And waiting. But then again, that’s what post offices are for: waiting. Once I got up to the counter, my entire exchange was less than a minute with a pleasant employee. Whee!
The building itself is pretty spacious inside with every section clearly labeled and people in different places. There was no copier in the copier section though, which was kind of odd and disappointing. And I don’t know if people just can’t park or what, but the parking lot aisles seemed kind of narrow and I had to wait for three other people to pull out of their spots before I could even leave. At least I didn’t encounter any grumpy people!