Awful service, opened claim in October, they came to work on it 3 times, got me to spend more money for items not covered by warranty. Finally they determined it would be expensive to repair, so they decided to deny the claim after already working on it. Now it’s 2 months later, out 460 for the warranty, 200 for service calls, 200 for uncovered parts 860 dollars, and I still have to get it fixed or buy a new one! Irene the customer service manager was not helpful. Claimed that it was broken before we moved in, and since it wasn’t mentioned on home inspection it’s not covered. Would not accept a letter from home inspector stating it was working, would not accept photos showing it working from earlier. The customer service rep initially started laughing and making outrageous statements. Do not use this company.
Albert H.
Classificação do local: 1 Aurora, IL
For me this service was pretty much worthless. I filed 2 claims; one for my central AC, the other for my fireplace leaking gas. The AC guy came out, saw the unit on the roof, and refused to do anything claiming he didn’t have a long enough ladder. I called HWA. They suggested that I have a contractor out to do the work, then contact them for reimbursement. I asked what was I paying them for. Still don’t have an answer. They sent out someone to look at the fireplace. It has a gas burner. The guy looked at it and said the problem was probebly in the switch and told me to call the manufacturer. He charged me $ 100. I called HWA. They said that the policy does not cover fireplaces. I asked why they sent someone out. No answer to that question either. I will never again use the service, and if asked by anyone about it, I will certainly relate my experience.
Boo h.
Classificação do local: 1 Round Rock, TX
Horrible service. They send idiots out to repair things and lie to you about them being fixed. Same dishwasher repaired three times and its still not working. They refuse to give me a cash offer for an old dishwasher and say the repair man says one thing, but when you call the repair man, he says they are lying. Don’t bother getting homewarranty insurance with this company. Too many other choices.
