Steve Wilk Insurance Agency

I have dealt with Wilk Insurance Company or the last 10 years. I have both my home and auto thru them, and at one time i had business insurance thru them as well. They have very competitive pricing. I save at least half on my car each year compared to other companies. The Insurance companies they use are quality companies and not cheap i need insurance quick companies

I’ve never encountered a more difficult insurance agency to work with.
My first dealing with this office was when someone from the agency requested the loan/​purchase agreement for my car. She couldn’t tell me, however, which specific documents she needed, so I offered to send the entire thing… which was about 45 pages long.
I didn’t hear back from them for a while, and when I called in to check on it, the woman proceeded to blame the delay on me because I sent too much info!
Both my husband and I were on each others’ auto policies, but for some reason, they would only put his name on the insurance cards. This made things… interesting… whenever I had to prove that I was covered under my car’s policy. We tried for THREE YEARS to get them to put both of our names on the cards, and each time we were told the next set would show both of us. Each time we got our new cards, though, it only had his name. We eventually just gave up.
Lastly, no one in this office seems to know how to use email. First, the woman at the agency asked for those pages from the loan documents I mentioned earlier, she made me send the whole thing by fax, because it’s «easier than email» (since when?)
Then, when my agent called me after I’d emailed him asking for some insurance documents to be sent to me, I had to spell my email address out to him three times because a) for some reason, he couldn’t just pull the email address from the email I’d sent him and b) he didn’t know how to spell «protocol».
Notice that this is all easy administrative stuff. Can you imagine if I’d had a claim? If I operated in my current job like these guys have, I would have been fired years ago.
I’ve been with this company five years, and have spent the entire time wanting to go elsewhere. I would’ve done so, too, if it weren’t for the fact that our home owners insurance was through them (our mortgage company was so difficult to work with that we were afraid of the problems it would cause if we had to prove home owners coverage all over again). Now that the house is no longer a concern, I’m running as far away as I can!
Bottom line: A seeming inability or unwillingness to use current technology (email), unresponsive, unprofessional, unhelpful. Very simply transactions became headaches.
AVOID AT ALL COSTS.