BMO Harris Bank

I came in to process a cash advance and my id is different from my billing address. The teller processed the transaction successfully & then said she would have to void it because my address was different. She also had me waiting 20 mins after she broke the processing machine to tell me I couldn’t get the cash advance. I told her this was absurd and it’s never been an issue before. She asks a male guy & he says it’s no issue process the transaction. She wants to debate the cash advance although it’s already been approved & cleared my credit card. She then became huffy because she couldn’t shoo me away and they had to give me my money!!! I believe this idiots name was Lala.

AWFUL!!! Lorraina is a terrible heartless person. Basically told me she has the ability to help but cannot see a reason to do so. I have been with Harris for 10 plus years but i am cancelling ALL my services now due to the horrible customer service of Lorraina. I have never had anything but good things to say about Harris and i would tell everyone how happy i was with Harris. Many people choose Harris off my good reviews. Well NO MORE! i am truly astonished. i spoke with multiple people in corporate office, many managers and higher ups, they told me what i needed done can be completed but it had to be by the manager at the location the checking account was opened. Well Lorraina decided that she could but didn’t want to help. i wish i had the opportunity to see when karma comes back around for dear olé Lorriana.