Chase Bank

I am so disappointed. I need one piece of paper for direct deposit and I wait in line for over 30 minutes to be told that I need to go sign in on a sheet of paper with 15 names ahead of mine.
How do you run a bank this large with one cashier and one baker and no one directing people where to go. There is zero customer service. I’ve been banking here for over 20 years but I think times are changing.

The only account I have is in chase. I’ll be looking to change now. There is always a big line with only 1 teller

Have been waiting over a half hour to speak to a person about my account nothing major and another guy before me has been waiting over an hour and a half. This is uncalled for. I have been coming to this location for years and neve4 had any issues always in and out. Ever since they updated there place it’s been nothing but trouble here.

While I’m not usually a fan of banks in general, Chase is just «OK». Would I ever get anything other than a checking account — HELL NO! The only reason I use them is because my employer provides the Chase at Work account which doesn’t require minimum balances or fees. Their debit/​credit cards are recognized everywhere and they have lots of ATMs all over the place which is quite nice. Most of their branches are very nice and updated. Just found out today that they got rid of their DuPage property tax payment option, which was very convenient. Oh well, I still never go inside the actual branch unless I want to talk to one of their scripted robot tellers. Their personal bankers are nicer and have more personality to answer/​resolve issues. Overall it’s just «OK» like I said, would recommend them for any other reason — probably not. I do however recommend credit unions and other institutions as they serve their customers not like Chase who really «serves» their board of directors and Mr. Jamie Dimon.

I have been coming to this location for many years now. It has changed names from NBD, First Chicago, JP Morgan and now chase. They have reduced the amount of drive up lanes by 50% to 2 and the walk up lines down to 2 as well. All in the name of customer service, Really. The employee turnover is weekly. They want higher net worth customers for their Private Client business but all they do is reduce the customer support and services they offer. Just yesterday noticed that they no longer take DuPage county P-​taxes. Really, Great Customer service.
The location is very convenient for me which is why I have endured the erosion of services and employee turn over. Time to start looking for a better bank.
Shame on you Chase and Jamie Dimon.

5 stars for location, service, variety of services offered and Chase has the most atm locations across the U.S. Which makes a big difference when you travel a lot.
I have been banking with chase since I was in college (yep that’s many many years ago!). I believe Chase was one of the first banks that offered online check deposit which has always amazed me. Anywho they added ATMs where you can select your denomination. Awesome sauce!!!
This location has super friendly staff, ample so that you’re not waiting long, enhanced capability of the banker in front, and overall just a very competent organization. Yea, I’m a Chase groupie!
Get that money!

This branch recently installed HUGE ATM machines in the lobby and they are trying to FORCE all customers to use them. They have perky young employees practically begging us to use the machines. MOST of the customers preferred seeing a live teller and chose to stand in line. Obviously to punish those of us who chose to wait for a REAL PERSON they only had ONE employee behind the counter. I waited for 20 minutes in line! There were 8 customers behind me complaining about the lack of service. By the time I reached the counter my heart was pounding and I had tears in my eyes because I was so upset. I will NEVER go to this branch again – and if the other branches follow suit, my husband and I will take our four accounts to another bank!

The associates are friendly, helpful, and a few of them even acknowledge me by name when I walk in. However, not every person who works at this Chase is like that and I’ve had a couple of poor experiences, so be warned.