Raley’s

I purchased small shrimp and the employee said that they are are «fresh.» I got them home, opened them, and they smelled like acetone. I sent an email to the corporate office on 9÷9÷15 and until this day I haven’t heard since. Also this is the 2^nd time Ive experienced seafood purchase at this store. Stay AWAY!

I have been a life long shopper at this Raley’s location and would like to start off by saying they have the best customer service and friendliest staff! I decided to right this review in the hopes that it reaches someone who has the authority to make vendor decisions. I have spoken for years about the quality of produce and meats at Raleys. However, about 2 years ago I noticed a decline in the quality of the produce and even mentioned it to a staff member as a concerned neighbor. I had watermelons that were rotten inside and had to be returned, and corn that had worms in them. Apples that were without flavor etc. I did notice a slight improvement in produce since then, but far from the standards I had grown accustomed too. I have come to find out they have now switched their meat vendor. I bought 3 new york strip steaks from the new vendor. I had always bought the angus beef in the past, and had been very happy with it. The steaks I bought from the new vendor are fatty and gristly, and lacking in flavor compared to the angus of past. I have been forced to buy my meat and produce from Sam’s Club due to the superior quality which comes at a cheaper price. I did not mind paying a slightly higher price for meat and produce because I loved my neighborhood store. Similar to paying higher priced at Emigh hardware over going to Home Depot. You can’t beat the customer service and quality. I am not the only one who has noticed this decline. My neighbors are also commenting on the inferior produce and meats. I really hope Raleys takes action soon to improve their quality before its too late. I fear people will start shopping elsewhere, and it will be difficult to gain those customers back once they are lost.

I have to give them one star after their poor customer service last Saturday. I completed my order at the self-​checkout but needed something else so I went up to the manned checkout stand in that aisle and waited for the clerk who was manning it to come help me. And waited. And waited. Meanwhile, other clerks AND a manager kept walking by me and working in that area and completely ignoring me. I was quite obviously in their line of sight. Finally after about two minutes I gave up and left. I can’t believe they would just ignore a customer and not help them, and especially a manager of all people! That was the most shocking part. Also, the layout of this store makes it hard to find items. I am never going to this Raley’s again. I’ll stick to the Raley’s up the street on Marconi where their service is always excellent.

I have never shopped here for a sandwich, but was going to have a picnic at the park with my little girl, and I was in the shopping center anyway so we stopped by the sandwich counter. The girl who helped us, Melissa is a shining example of excellent customer service. The lady in front of us was taking her time choosing deli meats but Melissa made eye contact right away and with a friendly smile, she thanked us for waiting and would get to us as soon as possible. I’ve been to other grocery store sandwich counters where the employee never acknowledged that I was waiting 6 feet away from them and seemed put out there were customers so right away she made a good impression. When she was able to help us she apologized again for the wait and was as personable as if she was selling food at her own deli! Melissa should be commended since because of her, you gained a new customer for your sandwich counter!

I love this store!!! Everyone is so friendly and helpful! They have a great selection of food, wine, beer and more. The pharmacy is great too.

Their breakfast sandwich rocks! Got myself an egg, havarti, and spinach grilled & pressed sandwich on sourdough on my way to work. $ 3.99 for this warm treat. Paired it with a peets coffee — wonderful commuting breakfast on the go. Enter right side of store by the bakery.

This is a nice market with quality food. This review is really about the Seafood roadshow.
I was looking forward to getting quality seafood for a good price and this was far from that. The seafood looked good but the price was crazy, $ 29.00 a pound for Chilean Sea Bass, come on, that is insane.
I left and went to old reliable Whole Foods and got the same cut for $ 16.99 a pound.
I selected $$$$ for stupid price’s not high end

They have most everything. Most everything is overpriced. The layout is terrible. I came in for 5 things and literally walked around for an hour (about 10 laps around the store) before I found everything. Cashier was friendly. I’d shop here again in a pinch but not on a regular basis.

Service is always on point and their rewards program make it really easy to come back again and again for our grocery needs. Sure Safeway is across the street and we go there from time to time, but I prefer Bel Air/​Raleys selection of meats and produce. On our last visit, the rewards program saved us a whopping 29% off our total bill. Score!
Thanks for the quality products and A-​1 service guys.

Im very happy with the customer service here. All the employees walk by and how your day is. Theyre usually smiling all the time. One person id like to point out is JOYCE at the deli. My sister and i go to her all the time. She always makes sure that our order is correct and she always bags our sandwiches. Other people dont. Our sandwiches always come out perfect. Shes always so nice and always thanks us for waiting for her. She is definitely part of the reason my sister and i come back almost every weekend, maybe even more than that sometimes.

I absolutely love this Raleys. the employees are great, friendly people. a+ service, the produce is awesome. like you see in magazines. there cakes, sushi and sandwiches are great too.

The ONE time I don’t read the Unilocal reviews before going somewhere and it could have helped me out a lot!!!
Love that this Raley’s has a Peet’s Coffee inside complete with an actual sitting area, but I should have read the reviews to find out that there is a Chase Bank inside too! Because if I would have known, I would not have had to get in my car as soon as I was done shopping and drive down the street to… CHASE BANK. Opps…
I do enjoy their Something Extra rewards because last time I checked my account for coupons I got FREE Dreyer’s Outshine Fruit Bars and 30% off Raleys Boneless Skinless Chicken Breast. Wahoo!
This location is super nice inside too (you would never know from the dated exterior) with updated décor and fancy lighting! They also always try to help you out to your car which can be either super helpful or awkward. The kind gesture is always appreciated though and doesn’t go unnoticed! It’s more than Safeway has ever done for me…

I am new to Carmichael and I have to say the customer service at this Raleys is outstanding! I have been in the store about 5 times so far and have always been greeted with a friendly face. The meat counter has always suggested cooking tips or let me know if there was a special they thought I would be interested in. The deli counter is also VERY friendly. They are not the cheapest in town but the food and people are high quality.

I’ve been shopping here regularly since I moved to this area, about 15 years ago. I started because it’s close to my house, but now can’t imagine doing most of my grocery shopping anywhere else. There’s a family-​type feel here, it’s nice seeing the same faces and chatting while checking out. Yes it’s more expensive for some things, but they have great sales and the new Something Extra program is awesome. You’ll get cash back to spend at the store just for shopping there. Also I’ve got free products and discounts on items through the SE program as well. $ 5 Monday’s are a must!
They used to have wine tasting on Friday evenings… not sure if this is still going on as I haven’t heard much lately. If not I hope they bring it back. I’ve been know to need to «shop» on Friday evening then coming home with a bottle of wine I sampled!
A great neighborhood grocery store with customer service to match.

I go to this location co’z it’s closer to where I live. The staff are very friendly and always willing to help. Yes, the prices are quite higher than other grocery stores but I think it’s worth it considering you don’t have to wait in line that long, there’s always someone to ask for help which makes grocery shopping easier.
This location also have Peet’s Coffee Shop and Chase Bank inside the store. And oh, FREE WiFi available too. You can check your email, facebook, check-​in on Foursquare or Unilocal,or check on recipes while shopping.
Lastly, they now have a Loyalty Rewards called «Something Extra». You earn points every time you shop on most products they sell and every quarter, they send you a voucher based on the points you earned. There are also coupons available to redeem on your «Something Extra» account… all you have to do is to sign in to your account and redeem those coupons. =)

Love this store! I know the prices aren’t the cheapest in town, but the atmosphere is so nice! It has a small town feel to this store. The employees are really nice, and always willing to strike up a conversation. The whole store just got reorganized. It’s a bit confusing of a layout, but I still like it better than most stores in the area. The lighting in there is perfect. I feel safe in the parking lot which is huge to me when you’re a women making those late evening purchases.
They just started a rewards system. Every time you shop you accrue points. At the end of a quarter they send you a voucher which you can use towards your next shopping trip. $ 5.00 for every 500 points.
I just wanted to add that I was there during the strike. Many of the picketers weren’t even employees of the store. They were union workers who were retired and came specifically for the strike. Those guys were a little pushy at times. Employees were always kind to tbe customers and thanked people for shopping there throughout the strike. The strike ended and the employees say they were pleased with the outcome of the talks.

I really hate having to write this review, but I am so disappointed in Raley’s (specifically this location).
Ok, I know a strike is going on at the moment, and wanted to drive by and see how it looked since I used to shop at this location a lot.
I was so disappointed to find that Raley’s had FIVE security guards in front. One of the security guards was getting in one of the strikers’ face and cussing at him. How unprofessional! The strikers were Raley’s employees… still telling people to have a good day, and one of the security guards was out there harassing these people. Raley’s has brought these filthy people to their stores, and I don’t think that spitting in the parking lot and starting fights is something I want when I walk in and out of the store (especially with Raley’s prices!).
This is not the family company that I’ve known and loved through the years. I hope they can get their shit together soon!

I will miss coming to this location when I move. The prices are high so I don’t grocery shop here but I do buy a special select few items.
One of those items are the mini blueberry muffins. I am a sucker for mini blueberry muffins and with a severe nut allergy afraid of most bakeries this one is fine and dandy. I have never had one issue at all eating these mini muffins.
I also sometimes will pick up an Italian combo sandwich from the deli area for the man who loves his salami and pepperoni. It is a quick stop fix. I will miss going there for the muffins, especially.

Since we live fairly close, this is our go-​to grocery store for picking up a few things. We typically go to one of the membership warehouses for our larger/​stock up items but will come to Raley’s for other items. Good selection. Fruits and veggies are fresh but can be pricy if not on sale. Same with meats. There are both Peet’s Coffee and Chase bank inside as well. Parking is plentiful and there is also a new eCart program where they will bring groceries that you pick out online right to your car! I haven’t tried it yet but being a mom of 3, I think I’ll be trying it out soon.
Bottom line: A bit pricy but clean, comfortable and friendly. I’ll be back.

I have been shopping at this store for most of the time it has been in existence minus the few years I was out of the area.
Most of the time I have had zero issues with the store or the employees, There has however been a few times in recent history where a few of the employees have passed judgment upon me but they were still polite and courteous while whispering to their fellow checker as if I could not hear them.
I will still shop here as I do prefer the meats and veggies over other stores.