MED7 Urgent Care Center

The front staff was very helpful, and I was able to be seen in a reasonable amount of time, which is not the problem. I was referred to this place by my doctors office for a UTI and a partial medication refill until my doctors office was able to see me. I was already having a terrible day (terrible anxiety attacks for 2 days, and no sleep). I saw Dr. Kraft. The most unprofessional, misinformed doctor I have ever encountered. I was sobbing my eyes out while he yelled at me for a good 20 minutes about the medication I needed a temporary refill for, said all medi-​cal patients are drug addicts, and wouldn’t let me talk. He also kept referring to his brother as a psychiatrist (even though Dr. Kraft is not a psychiatrist) and was offering me his personal opinions on my condition, not a medical one. As soon as I would start a sentence he would shake his head and talk over me like I was a nobody. Had I known this is the doctor I was going to see, I would have NEVER stepped foot in there. He was so misinformed about the medication I was taking and was saying he wanted me arrested while driving on it. Having worked in the medical field before for a clinic on a much larger scale and having worked with hundreds of doctors before, I don’t understand why this man hasn’t received any sort of lawsuit for his aggressive, sadistic behavior towards patients. I can’t speak for the other doctors there, but do not be seen my doctor Kraft, especially regarding medications. Go to the nearest emergency room or a different MED 7. He will treat you as HE see’s fit, not by what is medically correct. I hope to God I was the first patient he has ever treated that way, because I wouldn’t want anybody to feel the way I did after leaving that office: verbally abused, intimidated, and harassed.

Dr. Kim was great. I checked in for a DOT physical ($ 89.00) and it went very smooth and I was able to get my license today. Location is clean and the staff was very polite. It is a little wait but come on now what isn’t a wait now in life. People really should not complain about that. Thank you Dr. Kim and the amazing team at this location.

This place is a joke it used to be pretty good but it has steadily gone down hill today was the last time I’ll ever step foot in there. I was told on the phone I could exchange my worn out crutches for new ones so I drove down the street and asked the girl at the front desk she said yes no problem take a seat and will get to u soon. So I sat down and an hour later I’m pretty irritated by this point I go up and ask the girl when am I gonna get them an hour wait for a pair of new crutches is ridiculous she said they called my name a couple times and I replied that’s impossible I’ve been sittin in here the whole time waiting for my name to be called finally after an hour plus they take me back only to tell me they cannot give me new crutches I couldn’t belive they would not help me out I have a torn Achilles’ tendon and have been on crutches for 6 weeks and they would not let me BUY new ones! So I got my refund and stormed out I’ll never go here again or take my kids here I wouldn’t have been mad if the girl at the front desk new how to do her job she should have known they don’t exchange crutches

Very disappointing. Sat in the lobby for an hour coughing my insides up until I was finally seen. Was given a Rx for some cough syrup right bad they were closing so obviously not paying attention to detail. then went to the pharmacy to fill said prescription only to find out after an hour of waiting they couldn’t fill it because the Dr didn’t write the instructions on. The script. Thanks. Guess I get to suffer until 9 am when they open. Suggestion, maybe you should have an on call Dr that the pharmacist can call when you screw up…

This place was not ok.
I had brought my child in here because he had an awful ear infection.
the worst part was he was crying and screaming in agony.
the people in the waiting room were not too pleased, but what am I to do?
If you have ever had an ear infection as an adult (which I have had), you will then know and completely understand the pain.
I didn’t like the fact, they just stuck us in a room really to get us out of the waiting room «disturbing» other patients.
Because they just left us in there for a long period of time.
Then the nurse lady came in, and was quite stern when she told him, «you know the louder you scream the worse you make it»
I wanted to slap that bitch. 1. Fix your damn tone 2. He is a CHILD 3. Don’t make me whoop yo ass in this place!
Anyway, finally the doctor or whomever came in and gave us a prescription, we left got it filled and I followed up with his dr office.
I will not be back here. EVER
I understand that my child was in pain and maybe was disturbing other people, however he is a CHILD. Show some fucking compassion!

The worse, I went in the Carmichael locations with a 100 degree fever and they just sent me back home and told me to rest up, The following day I ended up in the Hospital for 2 weeks, Sick, Dr. Jack Craft didn’t do anything for me other than sent me back home and told me to rest.

Most terrible place I’ve ever been ! Some weeks ago I came there for help only because we just moved to California and we don’t know any hospitals here. I payed 130 $ and wait nearly 2 hours. BUT when doctor came, he spent 3 – 4 minutes in cabinet and gave me receipt with antibiotics. In 1 week we moved to Fremont and I lost the medicines. I came back for another one receipt, but they told that I have to pay again 130 $. What the hell? 130 $ for a copy of receipt or 2 minutes with their precious doctors? I said to the dull girl in reception that this is unfair, I can’t pay… with indifference she said «ok, bye » …awful awful awful. They don’t want help u at all. They just want your money. Hate this place

This place sucks! It’s always crowded, rude receptionists, and extremely cramped. It takes forever to do anything.

I’ve been to this Med 7 about five times in the last two years. Each time, I’ve always had a pleasant experience. The wait time has been under 20 minutes and the staff is pleasant and helpful. It’s nice to get in fairly quickly, be seen and be on my way. I like that you can wait in your car with a pager if you’re feeling ill or you just don’t want to sit with sick people.

Went in and was seen in a relatively short time period. Got my prescription and I’m only way. I called my primary care provider was on hold like 10 minutes each time. This center is super convenient and I’m sure they will be my first go to place!

Could this place move any slower staff was friendly okay place if you feel like waiting. The only thing is that I don’t have anything nice to say you should not have to ask (HOW Much Longer)

After reading previous reviews I was nervous to come here, but I’m so glad I did! Super fast wait time and friendly enough front office staff. The medical assistant was very personable and so was the PA. Afterwards I even received a follow up call to see how I was doing. Very professional and clean facility!

And get two stars because on your wall, you have an informant that you don’t take Medi-​Cal, but you will take cash on hand and well, no having cash on hand sucks, that’s pretty pathetic so two stars good luck with the treatment, I went else where… However the urgent care on greenback and just passed sunrise does take Medi-​Cal but not river city Medi-​Cal.

If I could give a zero, I would. Patient peeing in the bushes right in front of the entrance. Front desk keeps their glass closed until you’ve been standing there for a few minutes. Mind you, I probably have a torn calf and there is not an available seat in the waiting room. I left before I could even be seen. I am never going back here again.

If there were a «zero» or a negative number, I would give it to this group.
Admin staff was fine. No significant wait.
Attending nurse did not observe standard sanitary measures to protect against contamination. Physician’s Assistant refused to listen to my stated symptoms, misdiagnosed my bronchitis as «allergies.» When I asked questions, he said «you’re just challenging me.»
Went to my REAL doctor two days later and was properly diagnosed and given appropriate medications.
Medical staff is UNCLEAN, UNPROFESSIONAL, and UNINFORMED.

This place is horrible, I had to come here for work related stuff, the wait time is just horrible — patients come in thru the door just to leave out of frustration because they can’t be seen. They say it will be an hour, myself and others have been waiting for about 3. I was seen by the doctor here then they told me to set an appointment, I’ve been waiting to set an appointment for an hour now.
I came in at 11:30am it’s 3pm now… should it really take that long to process a physical and get the chart to make an appointment? It sucks that I have to have one more visit, after that never again.

While I hope to not have to use Med 7 often, I am extremely grateful for their services. I recently injured my knee in an accident and had to visit these folks for an assessment. I don’t have health insurance and had to pay the initial $ 127 to be seen. For Medi-​Cal patients, they do not take Medi-​Cal per their sign. They have pagers to lend you so that you can wait in your car instead of the waiting room, which was a nice touch. The doctor and staff I encountered were all very professional, friendly, and extremely helpful. The doctor ran through pricing options for my needs as well as the nurse who helped bandage me up. Ironically, she was in a knee brace recovering from her own accident and I really valued her suggestions for my recovery. If something else ever arises, I will definitely visit this location again and would recommend them to folks I know if needed.

I was in and out in an hour, that’s four star worthy to me. The waiting room is open and generally clean but you have the option to wait in the car with a beeper like at a restaurant. That’s a super plus when your immunity is low.
Pro: staff is helpful and nice, takes basically every insurance but medi-​cal, offers coupons and encourages you to checkin online and share your experience
Cons: I didn’t like that I could are about 8 staff members acting like teenage coeds through the wall of glass. We’re dying out here people. Get your paperwork done and mix your blood platelets and restock solemnly! It’s like your teasing us.
The folks stuck both arms and couldn’t get blood, they were finishing around for a vein and weren’t very skilled with how to find one. I could handle it, but I’m not sure i would subject my child to that.
They called a couple days later to confirm I was alive and ask how I was feeling which I thought was super nice.

Did you know there’s a test for seeing if you actually have the flu?
I didn’t until I visited this MED7 Urgent Care early on a Sunday morning in January of this year after having the most horrendous flu-​like symptoms of chilling, fevers, sweats and body aches that would make a grown woman cry late the evening before…
The test: They stick the longest q-​tips you’ve ever seen straight up both of your nostrils until it feels like they are almost into your eye sockets then 10 minutes later you have your results… Even though the doc warned me about the ‘discomfort’ of the test there really is no words that can properly express nor prepare you for such a unique experience. Plus I didn’t care I just wanted a diagnosis & treatment.
My test results came back full blown positive for Flu-​Type A and so it went… Plus bronchitis.
WAIT TIMES: Not bad at all as within a less than 1 week period of time I would be seen here twice; initially & for a follow-​up as I was still sick and couldn’t work with active flu & required a re-​check & an extension for a few more days off to finish recuperating.
First visit I was seen within 25 minutes of my check in as a new patient, had scripts in hand and a doctors note and was on my way back home to pass the hell out and rest within an hour…
Second visit 3 days later the waiting room was packed so I signed in and went to Safeway just a few stores down to grab some essentials. By the time I came back 30 minutes later they took me right in. I was in and out of there in less than an hour.
This is NOT typical for urgent cares from my personal experience in using them therefore I recommend this place based on my two visits here even though I know that can change in a hot minute; it stands for now.
I have a PPO insurance which they accepted and for me my co-​pays are $ 50 a pop to be seen at an urgent care for me this is priceless as when your sick as hell and its after hours, a weekend, holiday OR your regular doc can’t see you all you want is to be treated, diagnosed and released; least I do… Med7 did that for me.
BEEF: The second visit was completely unnecessary and a sign of greed.
The only area of irritation & annoyance I experienced was when I saw the initial doc on the Sunday morning trip who q-​tipped my nose. She agreed I was sick as hell as I one: Had the full blown flu which does NOT go away over night let alone in less than 1 week and two: wouldn’t be able to work as I am a nurse and am not allowed to work when actively sick particularly with the flu as my employer had just issued a nationwide mandate stating all employees who contracted the active Flu virus were NOT to report to work until cleared as the potential for spreading said virus to patients was astronomical.
The doc only released me for 3 days which included the day I was treated in their clinic which was a Sunday, when I should have been released for a solid 5 days as I was in baddddddddd shape and barely able to function. She insisted even though I asked for the initial docs note for the M-​F she insisted I return to the clinic by Tuesday if I wasn’t feeling better to be reevaluated.
Poor poor form. But they did get another office visit charge and copay outta me which still chaps my hide but sometimes you do what you have to do as the alternatives are to be seen in an emergency room which I avoid at all possible costs unless absolutely necessary.
I would return here even though it’s entirely out of my way as so far the short wait times and quick treatment outweighed the unnecessary extra visit charge however I will be much more likely to call bullshit out to the doc even louder than the last time should the need arise.

I’ve been coming to this Med7 for a few years now. It’s my quick fix when I don’t want to wait (or can’t wait) for an appointment with my regular primary. I go in once or twice a year when I have something minor that a) I need to confirm isn’t something major that I should go to a hospital to treat, or b) I know exactly what it is (ie: sinus infection) and just need someone to write a prescription for me.
I’ve gone in for colds, allergies, stomach aches and minor sprains n’ pains. I don’t think I’ve ever seen an actual doctor, but a PA works fine for these minor issues. The cost is reasonable and my insurance covers most of it. The service is good. I usually get a followup call within a few days of my visit to make sure I’m not worse or dead. Oh and I do like the pagers you can request, so you don’t have to sit in the waiting room (aka: risk getting more sick than when you came in).
Overall, Med7 is perfectly functional for what I need. Not stellar, not bad, just fine.