National Car Rental

Excellent alternative to the airport. Very friendly, professional and helpful staff. Rented a minivan to move my kid out of her dorm. The car was ready and waiting on time. The guy at the front desk heard me mention my mission and he kindly put all the back seats down for me. I had to keep the car for an extra day and the process was seamless. I was very happy with my experience at the National Carmel location and would highly recommend.

Love this place to get my rental cars from. Locally the only place I’d consider using! Bradley is the best and Alison and Tiffynee are wonderful too… So personable and helpful
My husband and I use a lot of rental cars and whether for work or personal use national at 116^th is the greatest!
National is good all over but the best place out of everywhere I’ve traveled is Carmel on 116^th. And I travel a lot!

I was obtaining a rental for work, so I set the reservation through our online website. The check-​in process is pretty simple, you walk in give you license and credit card and your off.
Now, I’m off in search of the rental car. I was told its out there (with a flick of the hand). This location is in a strip mall, so the cars are parked anywhere within the strip mall parking lot. Luckily it was not raining while I was on my quest.
Upon finally locating the car I loaded my luggage and got in. The car had such an overwhelming smell of smoke I had to immediately stop at a drug store to purchase an odor eliminator!
Upon my drive on the interstate, the car had a strong pull to the side to the point I had to stop yet again to put air in the severely deflated tires. The wipers were great on the way up but smeared on the way down, so I had to drive with the wipers on high in order to see. Unfortunately for me, it rained several days of my trip, including the long trek home.
The drop off process was seamless. I walked in and handed over the keys. I wasn’t asked about the car or the trip, so off I went.
Unfortunately, this is the most convenient rental company for work, so I will likely have to use them again!

I needed the car for very early Monday morning so I picked it up around 11am on a Saturday since they are closed on Sunday and the other nearest location is at the airport. The vehicle was fine mechanically but when I got to my house in Noblesville I noticed it had a temporary tag that expired the next day. If I would have gotten stopped on expired tags I would have gotten the ticket for that even though it was their fault for failing to put the plate on. There was not enough time to make it back to the rental location before they closed at noon. I tried calling the location and got transferred to the 1 – 800 number where I was dropped twice while on hold. On the second call they told me that they could bring a new car by my house which would have been reasonable given it was their mistake but the third time I got through to Roadside Assistance they told me that I needed to go to the Enterprise (sister company) location on the other side of Noblesville to exchange it. Since I had driven about 20 miles since I picked up the car I put a gallon of gas into the tank before picking up my new car. It indicated full on the gas gauge just as it had when I picked it up. I exchanged the car in Noblesville Sunday morning and used it for my trip. When I went to return it on Wednesday morning after filling it up, much to my surprise, my bill had an extra refueling charge for two gallons. The clerk took it off when questioned them on it. I was expecting to see some kind of credit for their screw up and the hassle it caused me.
While I realize the logistics of maintaining plates for vehicles that can be sent to different locations across the US can be complex but this is their business. Their computer system and their employees should be smart enough to not allow vehicles to be rented if the tags are going to expire during the rental. I shouldn’t have to double check that for them every time I rent a car but I will from now on since they can’t be trusted.
I have rented from National exclusively for the past few years and hope this was a fluke. Usually they do great but they really let me down this time.

We rented through National because we have a corporate rate, however, overall great experience. We needed to drive one-​way, and they are the only company we found where ‘unlimited’ miles means unlimited. All other competitors we looked at charged millage for driving one-​way – unlimited was only for in-​state or adjacent state driving and returning to the same location.
The full sized car we received was nice (2015 Camry with just under 3000 miles), clean and had a full tank of gas ready to go. Pick-​up was quick (took about 5 minutes) and we were on our way. Drop-​off was just as easy although it took a little longer due dropping off at the airport and happen to arrive at a very busy time, but still overall very quick (15 minutes) considering how many cars were being dropped off at that time.
The only con (which applies to this location only) is that full size class cars are the highest class of cars available, no elite, premium or luxury cars are available at this location. Given the rate was very reasonable, I was willing to pay an $ 25 — $ 40 to upgrade to nicer vehicle – just no better vehicles were available.

Had a reservation. Total cost was less (10 percent) than a nearby competitor which I usually use so I chose National.
Mistake.
When I arrived I was told: «We have no cars. It will be at least 20 minutes before we get any…», the desk clerk stated.
So I ended up to having to go to the competitor.
Note National-​Alamo is now owned by Enterprise Rent a Car.