Hertz Rent A Car

Meh. I had a rental from this location while my car was at the body shop following a fender bender. The insurance company scheduled the car, but it was a pain to confirm because this office almost never picked up their phone and when I called Hertz corporate, they couldn’t find my reservation in the system. I don’t blame the employees at this office for being flustered because it literally is a storage closet, and they seemed way overbooked– the phone was constantly ringing when I was there and the computers were running on what looked like Windows 98. They didn’t walk me out to the car or anything, and while the vehicle was fine it had dents and was a bit dirty. The hours were inconvenient and again, getting any information was nearly impossible as they only picked up maybe once out of the 7 times I had called. At least state farm picked up the tab for this one!

I felt like I was in that Seinfeld episode…“they know how to TAKE the reservation, they just don’t know how to KEEP the reservation. The location is staffed by two poor guys who were struggling. They were waiting on people out of order, while the phone was ringing and ringing and no one was answering. The person ahead of me also had an issue with their «reservation». When it was all said and done, I waited 55 minutes to get in a car that I had «reserved». Do yourself a favor and rent somewhere else. Personally, I prefer the folks at Enterprise on Michigan Road.

Penske Auto now runs all Hertz locations in the area.
All contracts are stamped: «Vehicle exchanges not allowed.» This means if your car breaks down, you cannot exchange it for a working one at any Hertz location (like you could when Hertz owned the Indy locations).
Also, the tolling equipment — if used — charges you $ 4.95 per day even if you don’t use the toll booth. Read your contract.
This location is open Sunday — a plus. All the cars are new – another plus.
However, renting outside Marion County avoids the 17% tax.
Still, renting here avoids the airport fees.
Had a nice Toyota Versa.

Looks are deceiving w/​this one. Its located inside of Courtyard at the Marriot. The office itself was like a storage closet. It literally didn’t have windows. When I was there it was extremely busy. They guys were both nice, but they manager asked me if I wanted to get into a dirty car so he didn’t have to vacuum it. My response was NO! Other than that nice place overall.