FedEx Office Print & Ship Center

Perhaps the most rude staff I’ve met in any establishment. It takes a lot for me to say that, but either they must hate their job, or just people in general. I’m not sure which. Far better places to take my business.

Went and dropped my package off the lady scanned and said I was all good to go! Easy! And fast!

First impression, not very friendly. I needed 500 copies done, not realizing it was an all day project, asking when they would be ready she said a few hours. Ok. I then needed to choose paper type and she mentioned something about pounds. Sorry i said dont know much about paper. So huffed and walked around to 2 machines and grabbed the ones i asked about which i thgt was nice, but not with her crappy attitude, she put them on the counter and said,” theres a big difference between these,”. Almost saying duh cant u tell?!?
So she said she would call when ready. Never got a call. I called the following morning and like no big deal, the lady said, «i was letting people sleep in before i called. Lame. Why werent they ready the day i dropped them off, since it was 1030am. It took a day for 500 copies?!?
Good to know!!!

Some of the worst customer service I’ve ever experienced. It only came from one associate, but it was enough to make me take my item across the street to the UPS store and ship it with them.

I went to this FedEx location a few weeks ago to print and mail a simple 1 page black and white letter. I had my 5 yo daughter with me who was quietly looking at the merchandise in the store part of their location. I occasionally would call out to her to make sure she was doing OK and check her location since the shipping desk doesn’t face that part of the store. The clerk was incredibly rude and made a comment about using a babysitter if I was so concerned about my child. Wow, speechless! I will gladly take my business elsewhere from now on.

This horrible experience. I need to ship a drum of chemicals for r&d use. when I getting into their office, asking them to help me with the shipping. the package had everything ready. the airway bill, commercial invoice and spec sheets. all they need to do is receive and its over. that lady insist me carry that big size drum onto her desk with dominating manner so it would be convenient for her, even though she just need to get away her desk and look at those paper stuff right on the top of the bucket pack. ok, that’s fine, after she check with paper and talk to her boss. they refuse to ship it because they don’t know if it’s safe to transport. ok, that’s fine. I drove back to office and print 2 safety data sheets. 1 from our company, 1 from big company like sigma-​aldrich which is more reliable. both data sheets claim it is not hazardous for shipping. however, that stupid manager said it makes her even more unwilling to ship because it said do not swallow. this is ridiculous. And I don’t have time playing BS with her anymore so I drove 20 mins to another fedex center. They don’t have those Bs. So this is what I think: that lady who refused me twice is either incapable to hold a fedex manager position and incompetent to serve and help her customer, Or she discriminates customers by their appearance. I would give a negative 4 star, 5 star if i could, six as well.

Came in at 9:30 on a Friday night to get some stuff printed for work (I know, right?!) and they were able to square me away very quickly. Would come back.

I was in this FedEx to mail 2 envelopes. The customer service I received was terrible. The associate Joan was total rude. She acted like I was an idiot because I asked which form to fill out. She was very unfriendly. I felt like I was bothering her even when I was ready to be rung up. Since this business is a retail type establishment your except employees that know how to be at least personable. I can go to the post office and get better customer service then I did here. Heads up Fed Ex in Carmel people will go else where if your employees are rude. I am new to Indiana and your business has the honor of being remembered by me for the first place in Carmel I met an unfriendly person.

I was not very happy with my experience here. I’ve used their services several times, but the customer part of customer service has been on the decline for quite some time now. They are moving… or have moved… to a completely self-​service philosophy about their business, unless you have a custom job for them to do. I was in a hurry and needed something very simple — a few copies. I walked in and had to figure everything out for myself, which took up a lot of time I didn’t have that day. I can’t imagine myself going back here. I will go elsewhere — like perhaps the US Postal Service’s coin operated copy machines in their lobby.