Worthington Dodge

Parts department is the worst. Period, end of review.

I basically had the same experience as the people below. They lie, they bait and switch, they sell pieces of crap. I have never had such a negative car buying experience in all my life.

Never buy a car here, nothing but a bunch of common crooks…

Cal Worthington does his name no justice…
A few weeks ago my grandfather calls me, and asks if I could drive up to Carlsbad and assist him in purchasing a minivan from Cal Worthington Dodge. He already had chosen a vehicle and spoken to a very friendly (read: «slimy») salesman with whom he reached an agreement on the price.
Upon arriving we are greeted and immediately feel like we are their best friends. As we proceed to find the minivan on the lot, I notice how our friendly salesman (let’s call him Franky) starts showing us an entire slew of minivans, ignorant to my grandfathers request to show him the minivan that he was actually interested in.
After about 30 minutes of browsing the lot, I ask Franky to just show us the van that we came to see. We go back to one of the offices and Franky looks up the vehicle. Turns out that it was pulled for one of the commercials and is currently not for sale. Well, if the vehicle was pulled for a commercial, couldn’t Franky have told us this, instead of trying to pull a primitive «bait and switch» ???
Another thing I noticed was that Franky had stated in his email correspondence that my grandfather would be able to return the car if any defects were found and they would be taken care of by the dealership. Turns out it was only a ⁵⁰⁄₅₀ warranty, which means that the dealership would cover half of the necessary repair costs and we would have to cover the other half.
Fed up already with their sketchy methods, and not wanting to see my grandfather get suckered into a bad deal, I suggest to just low ball them on one of the other vans that Franky showed us. Franky, of course, has no authority to make any decision so he takes us to his manager’s office who has the final say on all offers (at least that is what he confirmed to my grandfather when we entered his office). Sure enough, after hearing our offer, he was out the door, and kept us waiting for an approximate 20 minutes (nice coffee break i am sure). When he came back he tells us that he spoke to his boss (who had the last say again?) and that he could not go that low.
Nothing more to say, we got up and left that hell hole. And as slimy as Franky was, his boss was downright obnoxious and unfriendly. He did not even greet us with a handshake.
Synopsis: Worthington is absolutely WORTHLESS!!!

Almost once a month, I discover a new way they screwed us over. A bit of an exaggeration, but not far off. Last month my Sirius subscription ended. Though it was supposed to be a year contract, and we’d only had the radio for 6 months. Apparently the subscription they gave us was only 9 months and they started it 3 months before we actually got the radio.
I’d complain, but I’m really done with this company. We drove all the way up here because they had the model we wanted, with the choices and color we wanted. The salesgirl didn’t know anything about the car, even that they had it in stock. My husband pointed it out to her when she told us they didn’t have it. She also told us the model we wanted didn’t come in stick, when it was right there in front of her.
My husband wanted their «MyGig Infotainment System» It wasn’t available yet, so they knew little about it. They researched, and gave us a price. We tacked that on to the purchase price of the car. They assured us it came with all the features in the book.
The service department stole CD’s out of my trade-​in. They gave me a free detail and 2 oil changes as replacement.
That was Jan. They told us the system would be available in May. We wait until May, not even a call to tell us it would be longer. I called in April. It wouldn’t be in until June. Then not until August. Then November.
January of the next year, we finally get the call! We were so excited. Drove it down there asap – had some issues and had to reschedule. The woman overseeing this for us would be on vacation, so we scheduled it for when she returned. Get there for our appointment and they know NOTHING about it. AND she is on vacation still!!! They take the car anyways, give us a rental. I also scheduled a detail. We need to prove we bought the system.
A couple days later, its ready. The lady cleared up the whole issue for us. It’s installed. The car is filthy! There is no way anyone did more than wash the outside, much less detail it. I let it go because I just wanted to get home.
Then we discover they gypped us. Several of the features are missing. No hands free — the biggest thing we were looking forward to. No voice controlled radio/​navigation. They will do nothing for us. They won’t return our calls… they have our money, they don’t care. We’ve contacted Dodge, too. Nothing there. Now we have a flashy looking regular radio with Navigation. I could have spent a lot less on that! We can «add» the missing features for several hundred more. Hah. Don’t you think I would have added it back then?!
Lesson learned — get EVERYTHING in writing… even the features they say comes automatic — every detail, no matter how mundane and stupid it seems!
Also, someone messed up the installation — it has a short in it somewhere and every once in a while there won’t be any volume or it won’t turn on at all!