Land Rover Carlsbad

Update 5÷2÷2016: Avoid HOEHN Jaguar/​Land-​Rover in Carlsbad!!!
Please read this review as if it has 0 stars but I drank a lousy coffee there and used their bathroom once — so Unilocal forces me to give them one star.
My HOEHN Jaguar/​Land-​Rover experience was a total waste of my time. I mean MAXIMUM WASTE of stopping by, talking to the clowns, test driving their car and driving up to Carlsbad again.
I understand that selling cars won’t attract the best talent in the country I try to make sense of what the actual objectives of this unmotivated bunch of individuals really was.
It started with a fairly lackluster performance in early April. No interest, no following up — just a Carfax report. I wondered if they did not take my interest seriously or if the car sold.
I drove to Carlsbad again to look at cars at Hoehn Mercedes. I figured that they even lowered the price on the vehicle I was interested initially. Hence, I decided to make an offer and buy a used ML350 Bluetec. I submitted my offer on late Thursday ⁴⁄₂₈. The person (Bryce) promised to run the offer by his management and come back on Friday. All their staff was meeting together for a sales meeting at 8:30am — so NOT A PROBLEM at all; I wanted to stop by after 3pm Friday.
But I have never heard back… My calls were not returned, my texts not answered. I requested to talk to the sales manager — no response, no call back. I followed up on Saturday — nothing. Finally, I asked to be connected TO SOMEBODY (am I really begging for an answer???). Anthony told me the car was sold on Friday. I asked Bryce to confirm and I received a text finally. Supposedly, he informed Don (my «buddy» again!!!). And surprise, surprise… nothing happened. Again!
I do not expect much from a car dealership. But Hoehn totally treats customers or potential customers like trash. I produce 10 times more value by writing this post so something’s really wrong.
Don’t spend time at HOEHN. I don’t think that good things happen there and I won’t consider buying a car there again. I was considering alternatives at HOEHN Mercedes (Jim W.) but that’s history! The brand Jaguar might justify some arrogance but HOEHN Jaguar/​Land Rover — TOTALLY NOT WORTH IT!!!
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So far my experience with dealership is not great at all.
I’m interested in a used car they have on their lot for at least 4 weeks. You would think they want to sell it… I have my doubts.
The first guy starts to call me ‘buddy’ when I started to ask questions about things he has no answers for. That’s a couple of weeks ago.
I talked to an other guy 2 days ago and I made an offer. He promised to call me back the next day first thing in the morning… Never happened. I called him and left a VM. No response.
That’s not how it’s done. Not professional, not going anywhere… It’s worth 2 stars now and let’s see where this is going.
I’ll update this post shortly.
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Funny… Just realized there’s a Jaguar Carlsbad and Land Rover Carlsbad. Same dealership– same address but one with a good and the other with very mediocre ratings.
I’m going to copy this post over. Take care of your duplicates…

I’ve spent the last few weeks researching and looking for a car. I was getting so burnt out with the process and the negotiations. I found the car I wanted and emailed the dealership with what I was looking for and the price range I needed to be in. Paul responded pretty quick after he checked with his manager. I came in the same day to look at the car. Paul came out and greated us before we could even get out of the car. He was so nice and professional! Outstanding service from Paul! I came in, test drove and signed the contract in less then and hour!

These people are not interested in selling a car. They had no cars to test drive and never got a call back even. I bought my Range Rover sport from San Diego Land Rover. They know something about customer service!

Thank you so much Tyson C. For helping my family purchase our first Range Rover. You made the process smooth and easy. Also, I would like to thank you for being so patient with us and making sure everything we requested to be done to the car was done, and you did everything with EXCELLENCE! It’s rare to find a sales person that is honest and true to his word but Carlsbad Hoehn Land Rover has found that in Tyson! We will definitely send all our friends and family your way! Thanks again Tyson for everything you ROCK! We are very satisfied customers!

Thank you Tyson for helping my family purchase our first family minivan. Tyson is the best he makes you feel at home and comfortable, no pushy sales tactics, just honesty and truth. Definitely coming back here when we’re ready to purchase our next car.

Very pleased with the service I received when buying my Discovery Sport. Jay (Wilterding) was helpful, knowledgeable and able to get me a car that I could drive off with the same day. He even chauffered my back to my house to drop off my other car. And when the insurers were messing me around on the phone, he was there to do battle on my behalf. Great experience: would recommend

I came here looking for the truck of my dreams. And meet the most amazing sells representative LIZ she was beyond helpful, kind, considerate and real with me. Not only did she put me in the truck of my dreams but she represented the company extremely well. She made my experience amazing and I will forever cherish the purchasing process I experienced with her and the company. Thanks LIZ you ROCK!

CRIMINALS — STAY AWAY! Took my 2014 evoque in to sell back to dealer. They told me one price and when I explained I would need to sell it in 3 weeks (waiting for my new car) they said no problem. They may need to change the price if I put a bunch more miles on (and I didn’t). When I came in, they lowered the price $ 1500! This was $ 9,000 less than any evoque for sale within 100 miles. I walked out. Not cool. They have lost my business for jaguar and Land Rover forever and I will tell any who is considering a purchase to go to a different dealership.
Went to CarMax Escondido the next day and sold my rover for a lot more — quick and easy. Underscores how poorly this dealer acted.

I have purchased a number of higher end vehicles from dealerships all over So Cal. Today I acquired my second vehicle from Hoehn Land Rover and I have to say this was the most exceptional car buying experience I have ever had. I negotiated the deal on the phone and received an excellent price but that was only the start. Once I got to the dealership I was treated like a member of the family. The entire team from sales through finance were «on the level» no BS and absolutely genuine and candid with me. In every area they were very accommodating and gave me the best possible price whether it was on the vehicle or add-​ons. They valued my time and I was in and out, and on way way in a little over an hour. They have earned my future business. Other dealerships have a lot to learn from these guys.
Also Anthony Benfatti and Don Cross, you guys are awesome. Thank you for all your help!

Best car purchasing experience I’ve ever had! Sheldon is the nicest. From start to finish he was so helpful. He spent time going over all of the details of the car I just bought. I never felt rushed and he was so patient. Everything was delivered 100% perfectly when I picked my car up. Thank you Sheldon and all of the folks here are so friendly and greet you when you walk in. Much appreciated! :)

Bought are Range Rover from Tyson. Very good no nonsense purchase. We would recommend the dealership if your interesting in Range Rover or jag. Sorry Tyson I thought I completed this review 2 months ago. Service was first class!

We bought our first car at Hoehn JLR Carlsbad about a years ago. We custom ordered our car and oh boy it was fun process. Our sales rep is Liz!!! We love Liz. We just went there last weekend and traded our Range Rover sport to two car. RR and Jaguar! Very thankful Liz made everything as smooth as possible! Since we are returning clients Liz knew how to take care of us and was very well prepared. The cars that she already picked up (prior to our arrival) for us was perfect. We didn’t even needed to check any other options! Definitely first class customized customer service!!! Liz you rock! I believe they are gonna deliver our cars and will be sitting in our drive way by the time we get back from long trip! Looking forward :)
Highly, highly recommend Hoehn JLR Carlsbad!

This dealership is the best dealership i have ever seen.
I got a car from there yesterday all the people was great especially Doug he is the best sales person, thank you guys for the great help

This dealership I must say is by far the best dealership I have ever had the pleasure of visiting. Tyson Cano was our sales rep when purchasing our Land Rover approximately a month ago and I must say that he still continues to provide us with 5-​Star Customer Service. Tyson is a true professional in all aspects. We brought to his attention that a part was missing from our newly bought Range Rover Sport and he did not rest until we received the part and it was brand new. The part was extremely expensive but it did not matter to Tyson. His end result was to ensure we were totally satisfied. He called to keep us informed every step of the way from the ordering process to the delivery. I am so grateful that we met such a caring, honest individual like Tyson Cano. I want to recommend that he get some kind of award for his dedication to his customers and his loyalty to his job and Land Rover Carlsbad.
Thank You,
Darryl and Marianna

This dealership by far was the best one my boyfriend and I could have attended. Tyson, was so helpful and made the whole car buying experience so painless! He was able to work out an amazing deal for the car we purchased. There is no way we could of done this deal with out his help. I would definitely recommend anyone who is interested in purchasing a vehicle to go see Tyson! Trust me, he will help you out and will make your dream come true! They really support the military

I traded in a Prius for a Jaguar XF here. Tony sorted me out and was as cool as the other side of the pillow. Can’t say how classy, easy, and honest and forthright these guys were. A very classy and elegant experience. I will always be coming back. And yes, I now drive a Jaguar, not a Prius. Awesome Prius, said nobody ever. And yet, the Jag gets even a nod from Bentley and Aston Martin owners. Stay classy, SD. This is the place.

My salesman David Balfour was amazing! I was having a difficult time making a decision on a new car and he never pressured me and went way out of his way and spent tons of time both on the phone and in person trying to get me the best deal possible on the Range Rover I decided on. David even picked us up at the train station! He spent hours with us going over the car patiently explaining all of the features even though he was late for a family function the evening we picked it up.
David is nothing like what I have always experienced with car salesmen in the past as well as other Land Rover dealers I had been in contact with. He is a great guy, very low key, very professional & knowledgable… I cannot say enough about him and highly recommend anyone looking for a Range Rover Land Rover or Jaguar to do yourself a favor and meet with him. He truly made buying my new car a pleasant experience!

I bought my full size Range Rover here from Don Cross. He really went the extra mile for me, picking me up at the train station and making the process pleasant. I will use Don again and again!