Western States Cabinet Wholesalers

I have ordered cabinets form Mark at Western States Cabinet several times, every time the process is smooth and the cabinets arrive on time, as he says. I have never had a issue with the ordering process or the delivery, I have passed his name on to others who need cabinets, and not once have I gotten any negative feed back.

When remodeling our kitchen and in need of cabinets, my husband and I were referred to Western States — specifically Mark Vanderhill — by our general contractor. Through several design changes, we found Mark to be both extremely knowledgeable and patient. He gave us invaluable suggestions and now that our cabinets are installed, we couldn’t be happier.

We started out ordering cabinets for our kitchen through Western States and we were extermely pleased with the outcome so we ordered other pieces to use as our entertainment center and another for a storage cabinet that we wanted to look more like a nice piece of furniture. Our satificatoin did not end there, we moved on to remodeling our bathrooms and ordered the vanities for both and wanted a more custom look so repalced the linen/​storage cabinets in matching closets. Each time, we worked with Mark Vanderhill. He impressed us from the very beginning with his knowledge of the products, suggestions for the layout of the kitchen cabinets and pieces to consider. Mark never made us feel rush or a bother with all our questions or uncertainies. He patiently walked us through the options and politely explained why some of our suggestions may not work so well. The quality of the cabinets exceeded our expectations and every one who visits our home tells us how beauiful it all looks. We would like to express our gratitude and appreciation for the superb work we received from Mark and Western States Cabinet Wholesalers. We highly recommend them for your cabinet needs.

I ordered Diamond cabinets on the recommendation of Western States for a built in office.
I was really happy with the design part of the process, but that was where the good stuff ends.
When my cabinets arrived, it turned out that a feature I wanted wasn’t actually available. Instead of telling me so I could order something else, she changed my order and assumed what I would want.
Several of my cabinets did not arrive as they should. Some were on back order, some had the wrong pieces ordered, some had extremely poor quality, and some were damaged.
I ordered the cabinets (and paid for them) in November, but did not receive everything until mid April. I still have some pieces with poor finish etc, but I am totally over this whole project and just want to be done at this point.
I know it sounds crazy and hard to believe, but they sent the wrong or damaged parts 6 times. For each time, I had to take off work, wait at home for the workers, wait while they took the parts out, find out it wasn’t right, etc.
Western States didn’t manufacture the cabinets, but here is where I hold them accountable:
1. When we had problems, I was repeatedly told that I was not their customer (despite the fact that they recommended the cabinets, recommended the finish, the layout, the manufacturer, and helped me to create the design).
2. More than once they were responsible for the wrong pieces being reordered by not specifying all the specs so the right cabinet would come.
3. This is the worst — they said that I was being difficult or unreasonable to just want what I had in fact ordered and paid for. Its crazy — some of the cabinets were the wrong size, some had bare wood showing through the paint, some were broken.
Anyone would have gotten tired of this whole mess, I understand that they were tired of it and wanted to wash their hands, but I had missing cabinets, missing doors, they didn’t even order the right size cabinets, there was no physical way to install what they sent.
But they were just tired of it, and wanted to wash their hands of the whole thing.
Imagine how I felt!
I would never, ever use or recommend this company to anyone.

We purchased kitchen cabinets for our remodel on February 17^th. We are still trying to solve a multitude of problems with our cabinets today, April 28^th. The beautiful walnut cabinets we were expecting showed up with chips, bad edges, white paint overspray, dramatic color variations and wood grains going in various directions. We are so very disappointed and we cannot seem to get anywhere in solving our issues. Buyer beware!