StorQuest Self Storage

Best Storage management I have dealt with ever! They are customer service oriented and offer competitive prices for the area. If you need storage in Carlsbad, tell them Carin Molin from Top Agent Realty recommended them to you 100%! (and you will get $ 25 off your rent next month!). Central location near Palomar and El Camino too!

Well, I guess some of you like to store food in your units and like to complain about the floors when you do know it’s a Storage Unit Building right? Movers move giant items in and movers don’t worry about walls and floors in a storage unit building.
I love this storage and have had it for over 5 years now. I have never had one bug and I am on the first floor and second floor in two separate buildings. I have never had any issues with any of the staff. I have also been alone by myself at 6 at night and felt very safe and secure knowing no one else gets access to my floor from another floor. I never worry about moving my family’s priceless items knowing that proof of renters insurance before you move in is required. That way I know that those of you who might store your food and candles or flammable items have insurance so if my items get damaged you can replace them :) I have rented from other storage unit places in SD and they sure as heck don’t look like this one. This one is like Fort Knox and the after hours bathroom is even clean which is un heard of after movers and all the foot traffic I see on the weekends. So! I have no idea what the other reviewers are saying but I am starting to wonder if they have ever had a storage unit before lol Um, you never store food from Whole foods with juice all over it in your unit.
I have included my picture from today of the outside bathroom with a power plug to charge my phone, that is also after hours (Thank you Storequest no one else has that)
I have also included pictures of my other unit (on the second floor) hallways and floors and the elevator. If you think that’s NOT clean then um you are a coo coo bird.

We have rented a storage space here for the last 4+ years. It has a very large security gate that requires a code to enter and to exit. A code must also be put in to enter each building. I feel the security is excellent. I have taken one star off for their pricing. It is expensive. I’m removing two stars for the condition of the elevator we have to use to get to our unit on the 2^nd floor. It is absolutely filthy, disgusting, and creepy. There is a blood smear that has been on the right side of the interior of the elevator that has been there for at least 3 months. Gross and unsanitary! Someone… clean that elevator! There are one million finger prints on the elevator doors. I will spare you pictures of the bathroom! It is worse than a run down, dirty gas station bathroom! I walked in and walked out as quickly as I could. There is no excuse for this. I pay a LOT of money to rent my storage space and it should include a clean atmosphere as well as a sanitary bathroom!

I haven’t been there yet, only made a reservation over the phone
but so far they have been very accommodating and friendly when
I needed to postpone my reservation date. Looking forward to seeing
the units. I hear good things.

This is the place to go for rental units. Scott, Vince and Isaiah are great! They are service oriented; helpful and willing to go the extra mile for the customers.
You can’t get any better than this StorQuest Self Storage.
Linda and Allen

I originally booked couple storage units cuz I wasn’t sure the size of the unit I wanted. Once I executed the contract and came a few days later with my stuff (moving) and realized I picked wrong size unit. Not only that unit I picked was on the 3^rd floor which makes harder to move large amount of house hold stuff. Once we sat down with Scott we figured they can’t change unit once contract is drafter. We were like oh my… Well Scott you are awesome. It’s Saturday and he can’t get hold of corporate BUT he really showed he understand and care and was able to help upgrading our unit… So grateful! We end up getting lower/​ground level unit and extended hour entry. Amazing!
Thank you so much for showing such a great customer service!!!
By the way this is such a convenient location and so new and clean!
Highly, highly recommend!!!

Ok so up until last night this place was a 5 star business. Last night, I went to move in the rest of my stuff into my storage unit. I have had the unit for 4 days. I opened the door to my unit last night and there was a HUGE. HUGE. Cockroach on my stuff in my unit. I know it did not come from my stuff because I had just packed my stuff from my apartment and I did not have a roach problem of any sort… let alone a roach that big. I think bugs are a normal issue for storage units so I’m not super upset but a little disappointed because this place is so clean.
I was glad to see that this storage place closes later than the other storage places in the area. They close at 7pm. I was in desperate need of a storage unit very last minute and was able to get my unit, sign the paperwork, and move in within a very short time period. The storage facility is very clean and the staff is very friendly and understanding. I was having a horrible day and Mr. jedlick really helped make the best out of a crap day for me. They were having a $ 1 special for the 1^st month so I took advantage of that move-​in special. I have a really hectic scheudle with my work and school schedules and the 7am-​7pm gate times wasn’t going to work for me so I was able to work out a solution to that issue as well. The facitlity is very secure there is a special code to get in the gates and the elevators. The elevators will only let you get on and off at the floor where your stroage unit is. They also have a special lock that you have to use that comes with three keys and three keys only. Dont lose them! I personally do not like the lock and wish I didn’t have to buy it because I own nothing of importance in my unit and simply needed a place to store stuff that I eventually need to go through and clear out. I wish there was an option for me to use a lock I already had. I also think it is annoying that I had to buy insurance for it as well but I understood that they have no control over that matter. For moving they have roller carts that you can use near the elevator.

Nice, clean facility. Well maintained and friendly, helpful staff.
If I need storage again I will certainly go there.
My one and only complaint is that one of the staff had a «Bad Religon» hoodie on with the international symbol for «No» across the cross.
As a Christian, this was pretty offensive to me.
I realize that everyone is entitled to his or her opinion, but is this how you want StorQuest represented?
Other then that it is a fine location.
Dave

This is the cleanest and most secure storage unit facility that we have used. Storquest is on the corner of El Camino Real and Palomar Airport Road but the entrance is a little tucked away, which is great. We were on the second floor and there were dollies available for us and a freight sized elevator. The staff and management are very kind and accommodating. After some misunderstandings I had with them, they provided more clarification and accommodated to my needs. In addition, they are also one of the cheapest storage units in the Encinitas/​Carlsbad area. We would go back if we needed storage again.

Clean and everyone is professional and helpful.

I was so overwhelmed by the idea of moving all of our things into storage for about month and really had no idea of the unit size I needed. After talking with staff, who was so helpful & kind, and looking at different units in my price range I knew everything was going to work out (and it has). Thanks StorQuest!
This location has great service, rates, is clean, safe and feels very secure!

Vince was very nice and helpful! We were able to get the online rates since we found this place online.
My husband and I are happy with their rates and the fact that their facility is made up of metal and not dry wall.
Reasonable monthly fees and helpful service. The place is well secured and maintained.

I get a phone call reminding me that I have a storage unit at this business that’s been on hold for over a month. Perhaps you shouldn’t call and complain when a customers reserves a unit at your place of business. I had the full intention of coming in as I did.
So I walk into the place, which doesn’t look bad. Get to my unit and its shaped like a damn rhombous. Who in the hell owns anything that resembles that shape?
Then I ask what the dimensions are supposed to be. 7 ½ by 10? Oh its approximately that.
Screw this place.

We ended up using the unit for a short time, but in that time the staff was kind, courteous, and very helpful. The facility itself was always clean and the security measures made me feel safe when I was there on my own. I would definitely use this facility again.

I can’t say enough about how wonderful this place is. I agree with all of the other 5 star reviews here… Storquest is clean, safe, is in a wonderful and convenient location, and has exceptional customer service. I moved out of state twice and had several units with them over the years… I never had ONE issue with anything AND, I was always able to reach someone in the office during business hours who were very helpful and friendly. I would also like to give a shout out to Curtis & Mighty Movers who I found through Storquest and that they recommend. I have used them twice and will use them in my final move out. They are kind, hard working, CAREFUL, and dependable local movers if you are looking for one. Call Storquest for their info.

Safely secure and store your belongings with StorQuest! We rented a storage unit 6 months ago when we moved to Carlsbad and Scott couldn’t have been more helpful with getting us set up and extending hours for us to move in. We’ve been thrilled with everything about the process. The building is clean, well lit and there are always plenty of trolleys available. Their prices are excellent and competitive in the market. We checked around at other rental facilities and nothing came close to StorQuest.

I’ve had been using this StorQuest facility for over a year now and have been extremely impressed not only with the quality and cleanliness of the facility but Scott and his team have consistently provides outstanding customer service not only to me but to every customer I’ve seen them interact with.
In an age where good customer service is harder and harder to find it is really great to see people who have a commitment to providing the best.

This is a great storage facility. It is very clean and safe. I also like the security of the facility and how you are always required to enter your gate code when entering and exiting. This effectively turns the individual alarm to your unit on and off. At first I wasn’t sure about the closing time of 7pm because I work late but I think this helps with the security aspect of the facility. After all, if you are storing dead bodies or growing cannabis in your unit you’ll probably want a 24-​hour facility! (Yes, I watch too many crime shows on TV).
The staff here is very nice too. Renting and terminating my rental was quick and easy. I think it took me 10 minutes to get a new unit and about three minutes when I was ready to give up my lease.
I initially picked StorQuest to hold overflow household items while my house was on the market given that it was across the street from my work and less than two miles from my house. However, given how impressed I am with the facility and the people I would definitely drive out of my way to rent here again. The only reason why I’m not giving four stars is because I did find it to be a little price. I think my 5×10 was over $ 80 a month.

We used StorQuest when we were getting ready to put our home on the market. Their facility was incredibly clean, safe, easy to access and very professional. I would definitely recommend their facility in Carlsbad — big fan. Will use them again in the future without hesitation.

I must say… this is the nicest storage facility we’ve been to. The building is beautiful the place is CLEAN, the staff is VERY professional, helpful and thorough.
I called the Customer Service line and the woman on the phone was very helpful and friendly. Scott was absolutely wonderful and a pleasure to deal with as well when we stopped in to take a look at the place. He went through everything we needed to know and answered all of our questions. We were going to rent from another place in Vista but we’re so glad we didn’t.
We know our belongings will be safe and sound, with individual alarms for each storage unit… yep, that’s right guys and gals… individual alarm systems for each of units. The best thing, it’s not much more a month than the «other» places.
I have {cough} 20 years of Customer Service under my belt and to be honest it’s H.A.R.D to come by good Customer Service now days. It was so refreshing to deal with the team here A+ from us!