Holiday Inn Carlsbad

Looked all over for a place to have our wedding in California and found a gem in these guys. Being that we’re from Las Vegas and had to arrange everything long distance, apart from one visit, things could have gotten a little out of control but they were the total opposite.
The staff, especially Jeanette were fantastic. We could not have asked for a better time. They went out of their way to make our wedding a spectacular day. We could not be happier and thank them so much for helping us start this new chapter in our lives.
Jeanette truly became like family! I highly recommend this hotel for a stay as well as a wedding.

Brand new! The place is amazing! Rooms are great and very modern, the courtyard has a putting green, swimming pool and a basketball court. Lots for the family to do… The beach is three miles and LEGOLAND is about the same. This is a great find. And most importantly the star outstanding…

Hotel was clean but HOLY CRAP, it was loud! We were on the 2^nd floor and could hear every footstep from the room above! There was a heard of dingos or something up there! It was miserable! They were up late and awake really early! I’m tired and my neck hurts from tossing and turning! We were right across from the ice machine, its amazing by how inconsiderate people are! I booked through Expedia, not happy!

DO NOT EVER BOOK THIS HOTEL! I made a reservation through
a couple weeks ago. We booked a non refundable rate. I understand what this means. But my grandmother passed away the Wednesday before the trip and I contacted
to see about my reservation. I offered to provide a copy of the death certificate or to postpone my trip to another weekend. The Holiday Inn refused to honor that request (
tried to work with them but they refused). It’s shameful. Not only will I never stay at this hotel, but I’ll never stay at a Holiday Inn. Gross Holiday Inn, gross.

Poor customer service was told by management they were going to call me regarding an issue with the room. I called three times and every time I called I had to explain the situation again. Much better hotels available for the price I paid here.

Everything in my previous reviews remains the same.
Check out 11 am again I asked for late check out, said only to 11:30. Had to struggle to get to 12pm. Again the standard line” our late check outs all taken. ‘
Please let us have a late check out. I will stay again .
I give it two stars because I can walk to Star Bucks across street.

The hotel has very nice rooms. Unfortunately there are so many children running around without parental supervision yelling and screaming running up and down the halls at 9:30 at night. The hot tub was full of all children and no adults. Not a very relaxing style hotel. Time to find a new IHG member hotel in the area.
Hotel only had 1 elevator running. I felt like I was in an amusement park line just to get to my room.
Went downstairs to voice my concern. Was met my Akash. It seemed like his answer to the matter was, «What do you want me to do about it?» He basically stated that they cater to the soccer teams and they have free reign. The man had no management skills whatsoever. Does not know how to react to customer concerns professionally.
This hotel has not been open long. If you notice, reviews started good and are already heading downhill.
We stayed at the West Inn and suites the night before (much quiter and more professional staff.)

I was disappointed with the view from Room. I know the hotel was not full. I called to request for another room, but not so accommodating. The front desk didn’t offer if I wanted to pay for an upgrade. Just told me no rooms are available.

Absolutely phenomenal hotel. I was completely blown away at the friendliness of the staff, atmosphere, & ammentities this wonderful property has to offer. Felt like I was staying in a high class 4-​Star hotel. Amazing experience. Highly recommended.
Special thanks to Justin at the front desk who works the night shift. Extremely friendly & pleasant. Also, was very efficient with the check in experience.

The five stars are for the staff here. Kaitlin at the front desk in particular went above and beyond to support all of our requests during our 2 night stay. She was still smiling after a back-​to-​back shift (PM followed by AM) and just so kind.
I booked a small room block for our soccer team of teenagers through Mary. She provided us a great rate, she was extremely attentive and responsive thought out the booking process and just made sure everything went smoothly.
I do have to say that I was extremely concerned about all the «thin walls» and «noisy» comments seen in the reviews. So much so that I considered rebooking us elsewhere. Instead I voiced my concern ahead of time and Mary was able to book us on a lower ground floor that actually turned out to be just fine. I was placed right outside the courtyard with a view of the putting green and had no middle of the night noise issues whatsoever.
The rooms were maybe a 3.5 in comfort and quality. Mine was clean for the most part — it is a new property after all. Housekeeping may want to try to do a little better job with the vacuum as there were green M&Ms under the foot of one of the beds that were pretty visible and left over from a prior guest. Otherwise, super comfy beds, a tv, and clean shower was all we needed and this hotel got those right.

I recently stayed at the Holiday Inn Carlsbad for a night and was pleasantly surprised about how beautiful the hotel was. The rooms were large and airy, they have a cute little bar for those cocktails you need after a long day of meetings and it was centrally located.
If I am ever back in Carlsbad for business I will be sure to stay at this Holiday Inn again!

Great hotel! Stayed here numerous times and love it every time. I have stayed a full
Week and a few days. Clean, up to date… only con no microwave in the room, but they have one in the lobby :)

Pros:
It’s a new hotel and it is kept very clean.
The beds are comfortable.
Staff is friendly.
Standard 2 queen room was a comfortable size for a family of 4.
The waiters at the Stratus lounge are very friendly and accommodating.
The basketball court and mini putting green were a great way to entertain my 5 year old for a little bit.
Cons:
Terrible cell reception and even the wifi was spotty. We have to constantly reconnect to the wifi.
The thin walls, and the rooms echo.
There is something weird about the water. It feels impossible to completely remove the soap from your hands and body and shampoo from your hair. It’s a terrible feeling and this alone would prevent me from staying here again.

This place was clean and felt safe. I enjoyed happy hour at the bar with some killer nachos.
What other Unilocalers say is true about the soundproofing… there is very little and I could hear every little thing from my neighbors and the hallway.
That being said, I would stay here again as the rates were fair. Next time, I’ll bring ear plugs.

We arrived in the evening on 2÷15÷16. No one was at the front desk to greet us. After 5 – 10 minutes Julie comes walking over from the bar area. No appologies for keeping us and guests behind us waiting. We were assigned a room on the 2^nd floor. Now aside from the clealiness and modern décor, there’s was nothing else that was positive about this place. We certainly will avoid this place next time.
The service is horrible, walls are paper thin. We were in room 2058 and when we tried to switch rooms because of all the noice coming from next door and also above us, they told me to come down then when I did they then told me they were completely booked for the night and could not switch us to another room. Beware when staying here if you’d actually like to sleep. Sitting up at 2am in this hotel room writting this review since I couldnt sleep. Being forced to hear my neighbor’s conversations all night. I never write reviews buy felt compelled to do so with this place to try to forewarn others from staying here especially with small children. My 15 month could not sleep because of all the noise.
This place is SO NOISY and not worth it. Felt like I was staying in a hostel. I’d rather spend a few more dollars next time and stay in a decent hotel where I could get a decent night’s rest.

Love the atmosphere and staff. I first walked in and was very impressed with the modern décor. They even have a couple golf holes for putting.
I arrived late in the evening and no one was at the desk to greet me unfortunately. After waiting a couple minutes Justin came around the corner to check me in. I was having a rough day and his attitude and friendliness made me forget all about it.
Definitely one of the best holidays inn I’ve stayed at and Justin himself deserves the 5 stars!

The hotel looks very nice upon check in, but that’s where the good times end. The front desk staff are pretty incompetent, perhaps because this hotel is new? Our room shared a wall with the rec room on the 3^rd floor where some teens were having a get together. It was SO NOISY. You can hear everything in this hotel. We asked to switch rooms and they said they were fully booked. My husband booked a room online right in front of them and they said oh… ok sure I guess we can move you…
All hardwood floors in the rooms, mean they’re very noisy and also twice now they have been sticky. The windows in the room do not open at all, not even a crack so no fresh air. Extremely stuffy.
The breakfast buffet is garbage and costs $ 12. They even charge $ 3 just for a cup of regular coffee.
Lastly the Wifi is TERRIBLE. Basically unusable. I have been lured in by the price a few times but never again.

My review is based on customer service as opposed to the actual hotel. I had a reservation to stay here. Unfortunately my husband fell ill the day we were supposed to check in. I spoke with Daniella (spelling?) and she told me she would see if the manager could help me out. Didn’t catch the managers name, but they were gracious enough to refund my money and cancel my reservation. Not many hotels will do that. They could have easily kept my money and sold my room to someone else.
The hotel industry should be more flexible with reservations as people are choosing to come to their hotel for business or pleasure and who want’s to be stressed about a hotel reservation? The staff were professional and understanding. I would be happy to place another reservation here the next time I’ll be looking for a room in the area. It’s close to the beach, outlets and Legoland.

Many years ago, I spent a summer interning at a very well thought of, high end resort. The hotel brand focused entirely on guest satisfaction and pounded service, service, service into our heads from the minute we began training. «Empathy and genuine warmth,» they said, «is the key to guest satisfaction.»
Nearly a decade later, I am lucky enough to have experienced the best application of that principle, at a mid-​range hotel, removed from the posh, urban context where I originally learned it.
This hotel offers excellent amenities, especially for the price. The rooms are clean and comfortable. But this 5-​star experience is brought to you by every staff member I encountered.
From the folks –especially Marcus and John– who kept a close eye on my food, to ensure I didn’t get anything I was allergic to, to the guest services folks who met our every need. The level of service far exceeds the expectation of accommodations in that price point.

We chose a three star hotel (on Hotwire) because we wanted a clean room. However the Holiday Inn did not meet our expectations. My husband found hairs on the bedsheets. One of the pillows had fresh bloodstains. The floor was covered with raisins and other trash. It was as if they just swept the trash under the rug and behind the curtain. The front desk staff was also rude during check-​in and inattentive. We could’ve stayed at Motel 6 for a similar experience with a lower price tag.
Location is good. Close to a Trader Joes and other restaurants, as well as Legoland.
Hotel itself is new and rooms are modern, but for the price you pay we expect a little more in cleanliness and service.