On Track Sliding Door Repair

Even though I initially got off to a bumpy start with the company, the owner, Jeff, took over and was able to make the situation a pleasant one over all.
On 12 Jan 2016, I had a custom sculptured glass shower door installed, along with repairs made to an existing sliding glass exterior door. The installers knew their job and were able to install the shower door quickly and without issue. After the repairs were made to the exterior door/​track/​threshold, it now operates as new.
I’ve had many contractors in my home since 2010. The vast majority will not be getting repeat business from me. In contrast, Jeff is an owner who has a demonstrated desire and business ethic to make new customers happy and I’ll certainly call him back if another situation arises where he and his crew can help.

Prompt, courteous, reasonably priced. My sliding glass door lock which was at least 40 years old needed replacement. They charged $ 50 to come look at it which they then deducted from the final bill. They had to order a special part (they actually ordered a few different ones just to be safe), and when it arrived they came out and in about 40 minutes installed it. The door lock now works perfectly. Highly recommended.

Friendly and professional service! I will definitely use them again!

I am very impressed with this company. I called them based upon their great Unilocal reviews. They showed up on time, gave me an estimate on site, and were able to take a deposit on site with my cc to get the parts ordered to get the repair rolling along. At one property they replaced a door track. At another, they replaced a sliding door lock (original to 1957!) and the rollers on the door. It now can open and close with just a pinky finger of pressure. Truly amazing functionality! They also replaced the glass in the window on a door. I appreciated the friendliness of both employees I worked with. I will definitely recommend this business and their service to others!

I initially had a bad start with this company. Due to an error on their side, they had missed an appointment with me. They called me the next day and apologized and tried to make it right. They appeared genuine so I gave them another chance. The owner came out personally and was very nice and apologetic. He was very professional. He said he would have to order the parts but will have everything fixed by end of next week. They came through and did a very professional job. Arrived on time and was quick to complete. The owner was very customer service oriented and turned me around on his business. I would recommend them and would use them again.

Just had these guys fix a sliding door that would was getting stuck. It took a few days to get a scheduled appointment, but a pair of their guys (led by Landon) arrived on schedule, and did did an excellent job replacing the rollers in very reasonable time (less than 1 hour) and for a fair price. It went smoother and better than I expected.
I won’t hesitate to recommend OnTrack for anyone’s sliding door repairs and will call them for any future needs I may have.

The crew is very professional and knowledgeable. They are top experts in the field. We had windows that other companies could not fix. They came and fixed them in half a day. It saved us a lot of money. The office clerk is very helpful and responsive. It was a great experience from start to finish.

Prompt, courteous, efficient and reasonable price. Could not have asked for any better. Door works perfectly now! Thanks Matt.

Very professional. Delivered and installed before the estimated date, which was good for us because we needed to get it done to sell our property. As requested, called to give us a heads-​up about 30 minutes prior to arrival. Installation was quick, clean and professional. The installer explained every detail to us. Overall a very positive experience.

Update: July 10 is correct date of contacting On Track on their website.
August 8 appt. cancelled just days before, by OnTrack due to loss of YOUR
employee. NOT our tenant’s choice or fault. I did not bring this up in public
forum first time, but you have challenged this point.
Sept. 4 tech came out to evaluate problem. Said would be $ 45 for service call
and $ 100 materials order fee. The $ 100 was pd. with credit card.
Sept 22 rollers & track replaced. $ 375 pd. with credit card.
Yes, way too long to wait. She was 7 months pregnant struggling with that door, and had delivered the baby by time it got fixed. I based my charge assumption on the tech’s declaration there would be a $ 45 charge for his service call on Sept. 4. It may be
included in the $ 375 balance that was paid.

Very professional crew.
Scheduling was easy.
Came early and fixed same day.
Used quality parts.
Total job was less than I expected to pay to have 3 sliding door tracks and rollers replaced.
Will call this company again and happily refer to friends/​clients.

You know how you hear stories about torture techniques in prison like using repetitive sounds or noise to drive people crazy? I felt like that torturer had set up shop in our house due to the terrible noise our sliding glass door was making. It was original and had about 5000 applications of WD40 added to it over the years. On top of that, we were using one of those cheapie patio dog doors that the sliding glass door closes onto. Totally inadequate, and terrible at insulating and sealing.
Crazily, on I-​5 South we were behind an On Track truck and we looked up the company on the spot. They were a little difficult to schedule due to being really busy and not being a big company, but they showed up, surveyed the door, and gave us an estimate. Let’s just say the estimate was less than half of what we thought it’d be based on researching online. They came a few weeks later, were on time, and had the install done in under a couple hours. They also installed rollers on the door and now it’s whisper quiet and super smooth. We couldn’t be happier with our new dog door, and there are no longer gusts of wind blowing through now that we’ve gotten rid of the stupid Lowes patio dog door.
We would not hesitate to call On Track for anythign related to the sliding door, and will eventually end up hiring them to replace the whole thing.

Let me start by saying if Unilocal gave 3.5 stars, I would have chosen that.
I had removed a window to install french doors on our house, and I was having trouble framing the door myself. I decided to let the experts come out and take a look so I didn’t screw anything up. Two guys came to give a quote, and said they probably have to raise up the door and widen the wall a little bit since it may not fit in the current opening. They estimated 8 – 10 hours for 2 guys to complete the job, which in total was quoted at $ 850. I had the option of doing hourly at $ 160, but they said (and I agreed) all that work would likely take all day for two guys.
Two guys came out the next week and installed the door. It turned out that they didn’t have to raise the door at all, and opening was wide enough that with a few taps of a sledgehammer it moved over just enough without actually moving the frame of the wall. They framed the door and sealed off around it, but left all the patching and trim to me (which was fine). The door opens and closes very well and they did a great job installing it.
The reason I didn’t give 5 stars is the price. If the job had taken all day, $ 850 would have made sense. Since it took less than 4 hours to complete, and they didn’t have to do two of the major things they thought they’d have to do, that price seemed excessive. I understand the philosophy that you aren’t paying a professional because they can install a door — you’re paying a professional because they know how to properly install a door. And for that, you always pay a premium. Whether that premium is worth over $ 200/​hour, I don’t think so.
Bottom line:
5 starts on quality of work and for the guys that did it
3 stars for the price

I would not hesitate to recommend this repair service. I broke off the top of the frame on a large window when I was cleaning it. I was very concerned the window would have to be replaced because it is about 30 years old. On Track came out right away and repaired the window frame. The window is perfect. I found On Track through a recommendation in our HOA newsletter. Other homeowners in our community have used them and were also very happy with their work.

After getting an estimate of 6 weeks delivery from Home Depot, we chose On Track due to its great Unilocal review and assurance that they would get our chosen doors installed quickly.
Unfortunately we found the customer service was poor.
We own a condo that we use for one month. We wanted new closet doors installed while we were there in July. On Track gave us a two week estimate, although they did specify that it might take longer.
We checked and checked… nope, it didn’t arrive. We were very disappointed as we really had been led to believe that the doors would come.
We arranged with our broker and tenant that there would be installation. The first of August passed… and we heard nothing from On Track for more than two weeks. Finally we called them. No apologies, just an indication that we could have the doors installed at the end of August — four weeks later than indicated.
Then the wrong doors arrived (they said) and we rescheduled for the next week. No apologies.
Then they got behind in their other installations and didn’t show for the appointment they made. This was five weeks after their original estimation date. No apologies. I would have expected we would have been the priority.
Our tenant said she wasn’t willing to open the house again, so they were finally installed in October. We still don’t know how they look.
We were, however, charged right away.
–Update: after I posted this review, I was contacted by the owner, who was polite and explained about some problems with special ordering that weren’t communicated. He said he drove from San Diego to Ontario to pick up new doors after they discovered issues with the other doors. I appreciated the contact.

I recently called On Track when my sliding glass door took two of us to open or close. I don’t know why I waited so long. Anyway they came out when they said they would, repaired the tracks and replaced the wheels. Now the doors close literally with just a finger. I don’t know why I spent so many months wrestling with my doors. These guys are friendly, efficient and fairly priced. I also had them replace a couple windows which they had to come back for. I would use them again and strongly recommend.

I’m so happy with On Track’s work I wish I had more for them to do. Our home was built in the 80’s. There are plenty of companies that are happy to sell you a new set of windows versus repairing what you’ve got. On Track came out and installed new rollers on three of our sliding doors. One of our doors had a pane that looked like it had a science fair project growing inside it. They had a replacement in stock which is amazing. They came back after hours and installed it. It looks like new. All the sliders operate so effortlessly I’m going to have to join a gym to keep my arm in shape.
On Track responded quickly to my service request, arrived on time and performed high quality work. The cost of the job was very reasonable, less than I expected. I would not hesitate to call them again.

Very professional and competent. A + job, neat, polite and prompt. They did not ask me to write this.

Jeff was prompt and professional. I got a courtesy call 15 minutes before they arrived up to do an estimate on my sliding glass door repair. After thoroughly checking it out, he said they could fix it on the spot.
They did the job quickly and the result was amazing. I almost pinched my fingers off the first time I used it because I was not expecting the door to glide closed so effortlessly. I had gotten used to fighting it with two hands and using a lot of force.
I still can’t believe how well it works now. Thank you Jeff!

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7668 El Camino Real
Carlsbad, CA 92 009
Jeff Hanson Glass Installation
Category: Windows Installation
Neighborhood: Carlsbad
2÷18÷2012
GREAT SERVICE! PROMPT RESPONSE! WONDERFUL FOLLOW-​UP! FAIR PRICE!
I would highly recommend Jeff Hanson and On Track Sliding Glass Door Repair. He repaired a sliding door I had been living with for 12 years. I just assumed it was supposed to weigh 900 pounds and take three people to open it.
He showed up on time to take a look at the problem (even though I wasn’t home). Then called back when he said he would to give me the estimate, which I found to be very fair as others had told me I would need to replace the door for $ 3,000! We set up a date for the repair and he even called and said he would arrive early!
Early?! Since when does a contractor ever do that?
He was in and out in exactly the time he said, 90 minutes, and did a follow-​up call to let me know the repair was complete.
I now have a door I can open with two fingers.
Jeff is the contractor you see on HGTV… the guy who shows up on time, doesn’t try to oversell the customer, gets the job done on time and within budget, cleans up after the work is done, then follows up to make sure the customer is happy.
You can’t go wrong.