Forever 21

Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls. Customer service sucks balls.

Great store. They always have great prices and cute clothes.
I went for sunglasses and they had really only 3 styles.
The accessory choices here are minimal but lots of clothing choices.

I don’t understand how new workers are much more friendlier than the managers or leads here. It’s obvious that they don’t like working-​No one ever says Hi or smiles. I’m not looking for that every time I go in the store but I feel like they want everyone to leave and it’s just awkward. One time I came in 45 minutes before closing and they suddenly turned the music off and one light off. Like, make it more obvious that you want to leave already sheesh lol
Another time I came in and asked if they had this dress and all they said was «I think it’s over there» *points to the other side of the store. I’m not a critic on customer service but at least try or put in some effort.
Unfortunately, this is the closest forever 21 to me but after a couple of those incidents, i’d rather buy it online and wait 7 – 10 business days then go back.

This store is a hit or miss. They sometimes carry cute things if you really search through the messy cluttered racks they really need to organize this store to the level of other forever 21 stores just seems so messy with rude employees

Please clean the dressing room it’s very dusty! I would have to say though the rest of the store looks pretty clean and organized. When I asked for a different size or help they would look around but they didn’t offer to order or go online to see if another location had it… they just kind of said sorry we don’t have it. Another thing that I was pretty disappointed about is if you see a large line bring another cashier please! My time is precious and it’s not worth the $ 15 shirt.

Worst customer service. Tons of girls on staff and all of them standing around. Not one asked us if we needed help or said hello

Worth it to travel to one of the bigger stores in the area, this one doesn’t have much.

It is so true that they have the filthiest, dustiest dressing rooms I have ever seen! If someone had taken a Swiffer Sweeper to them LAST MONTH they would have been cleaner than they were the day I tried on long black dresses. EWWW!!!
Gives me heeby-​jeebies just thinking about.

This was the first time I had ever been to the Forever 21 in Carlsbad. I must say that I was a little disappointed. For as big as it is, it doesn’t have the selection of nice things that I’ve come to expect.

I give it three stars because they still remain as my favorite store. The clothes are affordable compared to other places and some of their clothes have better material than other stores. But I do agree on some of the reviews, none of them greet you or offer you a bag. I always shop here and end up coming out with two bags of clothes so having a shopping bag is a necessity. It’s too bad they don’t have a Mens section either. Otherwise, my husband and I would shop here more.

was the smallest f21 I’ve ever visited!

This F21 sucks! First of all, it is extremely small and they usually don’t carry a lot of the clothes you see online. However, I will never give a store 1 star for it’s size. This location sucks because the people working there suck. There is never anyone to greet you and when you need help, they try to busy themselves with something else and pretend not to notice you… even if there is no one else in the store. I would rather drive the extra 20 minutes to the F21 at the North County mall.

I wouldn’t even call this STORE a Forever 21. It’s messy, has like outdated clothes & just overall needs to be shut down! I rather do the drive to Fashion Valley or Escondido than to go here.

This review is for their online purchase NOT THE STORE LOCATION. I would advise always shopping in the store and not online. I spent 200 $ on sale items and was shipped someone else’s order. called thinking it would be an easy fix. Nope. Was told I would not be receiving my items as they do not do replacement orders, and I would only get a refund for my order once the one I received was received back to then… MINUS THE RETURN SHIPPING! It was their mistake, and not only do I not get what I bought and paid for, but I have to pay for the shipping of their mistake. At first I asked if I could get a credit for my items and re order them at the sale price (the few items that were left in my size) was told no, they don’t do phone orders that I would have to pay the increased price and submit a new order online. ya, like I’m going to pay you twice for things I didn’t get the first time, and at an increased price when your already making me pay (shipping) for things I didnt even receive. I googled it and found that a lot of people have issues with them. Not one apology for the mistake and that I won’t be getting my order, offer to help fix it, nothing. I asked for a supervisor and was told there was not on duty. I have never been so angry or disappointed in a company, there is not another company that would treat a customer this way.

Good clothes and friendly staff but this store needs to be bigger and more organized!

PROS:
— I love F21!
— Most of the clothes are affordable.
— Closest F21 to my home.
CONS:
This F21 has the WORST customer service.
— No one ever greets you or ask if you need assistance.
— I’m usually pestered a few times looking at their goody bins located by the cash wrap
«I can take you right here when you’re ready.»
«Oh, no I’m still browsing through here.»
3 minutes later.
«Are you all set now?» *sighs*
Bet V was right when she mentioned:
— terrible cashiers that hate customers

Forever 21 is one of my favorite clothing stores. After spending time in the new forever 21 in Escondido, and downtown San Diego, this one kind of sucks. Its smaller then the other locations, and its not as organize. The employees there are very nice and will help you find anything. It can be a bit hard to navigate through the store to find what you need. The accessory items are very limited compare to the other stores. Overall my last few experiences have just been ok.

Worst Forever 21 I’ve ever been to.
PROS:
— they have one good manager there
CONS:
— poorly organized clothing
— extremely dusty fitting rooms
— hardly any good shoes in stock
— bad accessories displays
— terrible cashiers that hate customers
— annoying people shop here
— some of the clothes on the floor are in bad condition/​wrinkled/​torn/​etc

I’m kind of bummed that this location of Forever 21 doesn’t sell men’s clothing. I’ve been to certain locations around the Southern California area, and they have been selling men’s clothing so that is pretty cool.
I came here with a friend to do a little shopping and they have some pretty awesome clothes here. They fashion is nice and super classy, but you don’t have to pay an arm and a leg to look nice class little dress or a cute little skirt or top. All the fashions here are amazing and bright and they are adorable to wear out for a night on the town.
The staff here is super friendly and helpful in finding other shirts in different sizes or whatever. I like looking at their jewelery. Actually, the necklace that I am wearing right now is from this store, and I’m in love with it.