Dooney & Bourke

I ordered a purse online from Dooney and Bourke (NEVER AGAIN) it was not the color or quality that was in the picture. They dont give you a return label nor any instuctions how to return. After waiting two weeks for the purchase to credit back to me I finally called them. It took 30 minutes for a rep to answer the line. She told me it would take another two weeks for my money to be returned that their system is backed up and they are pretty much in the dark ages with this simple process! REALLY!

I bought a purse from them for Mother’s Day and after a month and a half of not receiving it, I started to use the order tracker on their website to check the status, but my order number was invalid. I emailed them twice with no reply whatsoever when my mom suggested that they had canceled my order and requested another bag instead. So I go ahead and order that new bag and soon after they FINALLY emailed me saying the first bag had just shipped along with the second bag. Way to screw me over you dickbags.

We all have different experiences but I am happy to say that mine have been really good with this store. I give it four stars because nothing is ever perfect.

I have bought purses and wallets from this location, Carlsbad ca., before with no problem. My last visit to the outlet store I purchased a white «all weather leather» purse and matching wallet. The credit card and driver license slots are very tight and am struggling all the time to remove cards from my wallet. I was at the airport this last week end and when asked to remove my drivers license from my wallet it would not come out, they insisted I remove my drivers license so i had to rip leather on the side to free my ID. I am returning this totally crappy product back to you.

This outlet customer service is amazing!!! My sister and I were searching for a signature anniversary luggage and matching items and they have such a helpful staff after searching other Dooney outlets and stores that were not helpful. I highly recommend if you are looking for a specific Dooney to go to Carlsbad. With great customer service, I would definetly buy future Dooneys. Thank you!

I just drove there on Monday, worth it. I live in montebello so it’s a good drive. The bags are gorgeous and prices are really good. The sales staff is awesome… Love this place. thanks guys…

Uh. I walked into this outlet store and left immediately after about 20 seconds because the perfumed store smelled awful – I also saw several other people follow suit and do the same thing, staff, please realize that cheap perfume cheapens your brand, products, and makes the experience of shopping awful.
I’m not sure what’s going on with Dooney & Bourke these days. Yes, I’m sure these outlet bags are off-​season and from awhile back, though, that said, the design seemed off and it’s really lost the class that it used to have back in the days. It had a good couple of years for awhile, and now there is no distinguishing design element for these bags whatsoever, severe identity crisis.
Someone get a brand consultant STAT for Dooney & Bourke.

This store is much less crowded compared to Coach (which is right across from them). It’s still nice to check out once in a while, though. I have to agree, some of the purses are too old-​fashioned or way too kiddy. Occasionally, however, there will be some nicely styled leather bags that are a bargain.
Every time I’ve come in here I’ve always had someone nice to talk to me; not sure where all the rudeness comes from because I haven’t experienced that here (unlike Coach). I know people prefer Coach over Dooney, but when it all comes down to it, you’re paying mostly for the name. Personally, I’ve found some of the leather products to be above-​quality over some of the Coach stuff, but that’s just me.
I will say, though, don’t buy the PVC products. I had a PVC Dooney wristlet many moons ago and it did not wear well. But the leather and jacquard fabric is not bad for the buck. If you want a high-​quality, PVC bag, save up for a Louis Vuitton. I have a LV wallet and a few bags and they’ve held up amazingly over the years. But I digress.
If you are on a budget and looking for a great quality, leather bag, stop by Dooney and Bourke. There *are* some quality bags there, guaranteed.

I usually drive out to the outlet at Cabazon but since I was on my way to a concert in San Diego, I decided to drop in here since I’ve never been. This store is much larger than the one in Cabazon and there were definitely more options to choose from. Service was okay, maybe because it was only guys working in the store? The smaller store in Cabazon definitely had better service.
I’ll definitely have to come back when I have more time another time.

Found a nice purse here (surprised!) but I didn’t feel the customer service was that spectacular. They definitely seem put out by my $ 250 purchase. Kate Spade’s service was way better, but I just happened to find a bag I liked here. Lots of hanging around of the staff here. Oh well, got a bag and I’m happy … I don’t need to like the person who’s selling me my bag.

Friendly staff good selection. Wife’s favorite place to get her Dooney & Bourke purses. Two trips to Legoland and loaded with three purses and one wallet. Prices 50% off retail. :)

My wife purchased a D&B bag last week at their outlet and after getting it home decided she would like another color. She is usually very careful about keeping receipts but for some reason she couldn’t find the receipt for this purchase — she wasn’t sure she ever really saw one. Because she paid cash she couldn’t get a copy from American Express.
Explaining to the clerk all she wanted was to pick a different color, the clerk still required a receipt. That would have been okay if he had left it at that. But instead, with a store full of people, he loudly told my wife that after examining the label, this bag was obviously not of the same quality as their bags and was purchased at Nordstrom Rack — not here.
Embarrassed and upset, she left with her «inferior» bag determined never to set foot in that store again

While I was shopping for my bridesmaids gifts I stumbled across the D&B outlet store. I was a little skeptical at first because I’m a Coach girl thru and thru, but I thought I’d give D&B a try since they are in the same outlet mall. But man, the experience was very disappointing to say the least.
Let me start off by saying that they do have some cute classic leather purses that I definitely considered buying. I even had the sales associate pull the purse from the stock room, ready to purchase. But it’s the customer service, or the lack thereof, that lost my willingness to fork over the ~$ 300. The problem was, there were only 2 purses in stock, and I have 4 bridesmaids who work really hard to give me what I need (want) for my wedding. So… what to do what to do?
Well I ask the sales associate if the corporate office can ship the purses to the Outlet store. The response: NO, WE DON’T DO THAT. I ask if the corporate office can ship it to my address. The response: NO WE DON’T DO THAT. But you know what I CAN do? I can order the purses online at FULL PRICE and they will gladly ship it to my address! Um, well, isn’t paying FULL PRICE kind of defeating the purpose of my shopping at an OUTLET store?!?
Needless to say, I am sitting at home giftless for my bridesmaids. I am really bummed I couldn’t find anything I liked at the Coach store, because I’m sure they could have given me a better solution than «order the purse online at full price.»

If you are a Dooney & Bourke lover, you will be in heaven! Any time I get to make the 45+ min. drive to this outlet, I’m a happy girl! I don’t think there is ever a time when I have been here that everything isn’t at least 30% off retail…& it goes up from there…40%…50%… On holiday weekends there are always additional savings. I went on Labor Day weekend & everything was an additional 20% off! My bag that I bought was 50% off plus an extra 20%! WooHoo!
Some of the bags may be specially made for the Outlet, but by no means all of them. All the styles & fabrics/​leathers are the same as what you see in Department Stores. All the bags are made in usual Dooney & Bourke styles & fabrics, maybe some are swapped for Outlet Exclusives, but I’ve seen few of those. I have heard that Coach does a lot of Outlet Exclusives, but I don’t see that here!
Service is excellent! I’ve seen people complain about the clerks, on Unilocal,but I have never had anything but great service here! The woman at the register next to me said that her service was great also, so I am suspicious of the people who came here & complained… maybe they were the problem!
If you want a great deal on a great purse, or wallet come to this store! FYI they also sell men’s wallets!

I love D&B, I always have, but for some reason this store NEVER or RARELY carry cute purses or purses that suit the younger demographics like other designers do.
Again, it could be because it is an outlet and most carry «out of season» bags but there are other D&B stores Ive been to at other outlets that carried a wider variety.
The store is small, the associates arent really helpful unless it seems like youre going to purchase something and it lacks in styles. Id say go elsewhere cuz youll literally walk in, browse for about 2mins then walk out.
But then again, it’s just my opinion.

Sales staff was great.
I prefer not to follow the Coach bag trend. I own a few but prefer to stick to my D&B. I love that D&B range from super fun jeans and a t-​shirt kinda purses to real job wardrobe matching :-)
All in all, I got yet another fabulous bag without having to deal with the the Coach traffic. I’m prefectly happy with my D&B gear.
Missing one star because they did not have the exact wallet match for the bags I bought. Boohoo! But staff helped me pick a wallet that matched just fine.

I don’t get the appeal of these bags. Perhaps the outlet store is not carrying the crème-​de-​la-​crème, but these bags looked frumpy and matronly. If you are not of geriatric age, walk across the way to the Coach Outlet.
To add insult to injury, the sales staff blows. Young girls standing around, gossiping about other girls, not asking anyone for help. I saw customers walking up to them, asking them questions and these girls did not pursue it further to make the sale. No showing them around, no giving them ideas, nothing. Aren’t you supposed to be working for a company that routinely advertises in Vogue magazine? Don’t you work on commission!!! Try harder.

Awww… No reviews for Dooney & Bourke? I can fix that!
I am not a fan of their products, but I’ll still give the place 3 stars. It’s always neatly organized and never as packed as its competitor across the way.
Sometimes I even feel bad for this store. It must get lonely in there. I go in there when I’m at Carlsbad, but it’s mostly out of pity. The other part is out of boredom.
Sorry Dooney & Bourke. Maybe if your styles were less «granny» or «kiddy» (yeah, one extreme to the other), I’d then give you extra stars. But for now, you get a medicore 3 stars from me.

I love my Dooney– but this store is beyond AWFUL. The employees are soooooooo RUDE. This isn’t just one visit that I’ve experienced this– it’s every time I go in. The only reason I return is because of the good deals. These bi*&es have ATTITUDES!