Allstate Insurance: Robin Horton

Robin Horton’s Allstate office is amazing! She is always very nice and knowledgeable about insurance. I highly recommend her office to anyone looking for any kind of insurance.

Just a totally incompetent agent. Looks like she made some people happy when it came time to sell a policy, but her service and knowledge of her policy holders history was non existant. My wife and I had three cars, a $ 1,000,000 umbrella and our condo with her. In 2012, before Ms. Horton purchased the agency from my former agent, we had a flood in the condo. The claim was handled with perfection. Then last year my wedding ring was stolen from my desk in my office. It was a small claim in comparison, one I would not have made if Ms. Horton had had the common sence to inform me that with two claims in such a short time Allstate might choose not to renew my condo coverage. And, that is exactly what happened. She had all the information right in front of her when we spoke about the claim but she failed to inform me of the potential consequences. I attempted to withdraw the claim but she was unable to assist me in any way. I had to find coverage elsewhere at 4 times the premiun, and once Allstate no longer had my condo coverage all my other rates, the autos and umbrella, increased. Of course I designated another agent to service my accounts, but Ms. Horton refused to sign off on the policies so she continued to collect commissions for policies another agent was servicing, and to make matters worse, as my premiums increased so did her commissions. I’ve finally been able to find comparable rates with another company and I’ve cancelled all my Allstate policies.

Robin was so nice when she was helping me with my car insurance and made it very easy for me to understand (:

We had spent some time looking at different insurance options and I really liked Robin and her persistence. It took us some time, but eventually we went back to look at setting up policies. It was a headache getting the information correct — I spent a lot of time going through the policy estimates and found so many errors — mostly because the questions weren’t asked. I spent time on the phone reviewing each item, then received revised estimates that were still wrong! BEFORE we finalized and approved the policies, Robin submitted the policies to underwriting without our signature and set up a debit from our bank accounts. When I explained we weren’t going to proceed because I had lost faith in the services she told me the money was already debited and she couldn’t cancel and refund until it came back from underwriting which could take some time. We had to pay for stop payments with our bank and take the time to go to the bank to do this… all in all, I felt it is ill handled and a horrid experience. I am still having to check my bank account daily. I wasn’t prepared to sign something that was wrong when the signature was me confirming all was right… and that was basically what I was being asked to do. I felt the whole thing was shady and we ended up staying with our more expensive policies elsewhere — while they are more costly, we haven’t had to explain things multiple times nor had money taken from our accounts without our signature or approval. Yes, Robin is super sweet. I need someone nice to deal with who also gets it right. Perhaps if we sat in her office and checked everything in detail we might have had a different experience… but over the phone, it obviously wasn’t working.
09−15−14: As a follow up to this review, I have lowered my star rating, though it really deserves non. Given that I did not ever have a policy, the fact that I continue to receive bills in the mail and letters of demand for payment is outrageous. I have spent ANOTHER hour on the phone with All State today, filed a formal complaint, had to supply copies of our communication and all manner of information that really is not All State’s business just to have the account cleared. I can’t say strongly enough don’t go here. If the agent had any remorse about her actions she would have handled this through to completion. Instead I am left having to deal with the mistake on her part and ensure our credit is not harmed due to this «open» account.

Robin was very helpful in getting us our renters insurance and at such a great rate! We have only been here in Oceanside for 4 months now, and after all the recent fires we decided that we really needed to look into renters insurance. I met Robin while I was in Carlsbad and immediately felt comfortable with her professionalism and personality, so we had her quote us on renters insurance. She got us a great rate, so we signed with her. We feel like it was great decision! Thanks again Robin!