Equilibrium Massage

Business is Closed and has been for quite a while — their website is down too

THis place has folded. I paid $ 35 for a Groupon and now I’m trying to get my $ back… Their phone number is disconnected too…

I had the ½ and ½ (therapeutic + relaxation) 60 minute massage with Leeonna. She was punctual, kind and very professional. The massage was excellent and definitely helped my sore knotted up muscles. The upstairs room was private and very pleasantly furnished, with mutted lighting. I had a midweek appointment early in the afternoon so parking at the City free park was available but this area tends to be pretty challenging as far as parking at other times.
I had taken advantage of a Living Social deal and found that to be very much affordable. Leeonna told me the regular price for this massage was $ 85 which seems quite steep in this economy. Even though I thoroughly enjoyed my massage, I can’t afford another session at that price.

Had a wonderful massage here. Second time I’ve been here and both times were great! Good service, including follow up advice thru email and the massage was very relaxing and theraputic. Just what I needed!

I had a very relaxing and much needed massage today with Leeonna. She addressed all my issues (I was a wreck) and was very friendly and professional. I did have a scheduling issue with my Groupon but she said they have fixed the glitch and future appointments would be much easier to schedule. I recommend going, it’s a nice little sanctuary in Capitola.

I just had my massage today and it was AWESOME! I had the Groupon 75 minute massage appointment. I was not sure what to expect by going to an establishment that I had never heard of before. I made sure not to check out reviews of it prior so I would not be tainted before my appointment. As I am checking out the reviews I am really surprised to hear so many negatives. Leeonna was very professional and addressed all my issues and areas that needed a little more TLC. I will definitely recommend her to my friends and book another massage myself in the near future.
One thing to note though… her place of business is in the village so you need to consider traffic and parking. This time of year is not a problem but over the summer I would give yourself some extra time on a sunny day.

To counter the «AVOID GOING THERE» I could not disagree more!!! GO THERE, IT’S GREAT!!!
I DON’T KNOW ABOUT THE OTHER NO SHOWS, BUT ONE OF THEM OCCURRED ON ONE OF THE DAYS WE HAD THE TERRIBLE WIND STORMS AND THE THERAPISTS WERE TRAPPED AT HOME WITHOUT POWER, PHONE OR THE ABILITY TO GET OUT, SINCE A TREE WAS BLOCKING THEIR ROAD; WHAT WOULD YOU DO!!! (Mother Nature can be a harsh mistress!!!)
I just had my second massage from Leeonna and it was better than the first (if that is possible).
I was a Groupon user for the first massage, and that DID NOT effect her professionalism or her treatment of me in any way!!!
I love the Designer Massage and the butter instead of oil; no residue and it feels wonderful!!! Leeonna got kinks out I have a hard time getting rid of by stretching alone. And their pricing cannot be beat! I have my third massage booked and I can’t wait! Please keep this gem in business!!!

1 star is overrated. I wanted to give 0 star if I could.
Avoid going here. This place should not be in business.
I had to book an appointment 3 months ago to get a spot on weekend with Groupon deal. 48 hours prior to it, they sent me an email to remind/​confirm the appointment. I was committed and looking forward to it.
I arrived a little early. The door was locked so I walked around the area and came back on time. The door was still locked. I called the phone#, and the phone was not hooked up. It didn’t even ring so I couldn’t even leave a message.
I waited outside for 40 minutes, but they never showed up or answered the phone. I talked to a woman who does the business in front of the building said they do it all the time. I am now going to contact Groupon to get refund, but 100% refund is not enough for my time loss.
Unbelievable. I am going to write to BBB now to complain about them, and twitter, Facebook and more!

Had my massage today, it was great! They catered to my needs, even emailed me ahead of time seeing if I want a later appointment because they knew I was coming from SF. I got the Designer massage, which is nice because you get to choose each part of the massage to your own preference, like aroma, music, area of the body to focus on, etc. Although I was also a client who got canceled on the day-​of (as is similar to some other reviews), I can tell that this is a good little business that cares about their clients, so I will recommend them to anyone.

I had the exact same experience as several other reviewers. I drove 35 minutes to Capitola today, in the rain, to enjoy my relaxing massage. I was 15 minutes early, as requested by the establishment only to discover the door was locked and the lights were off. There I stood, in the pouring rain, cell phone in hand as I called the number for the spa. A lady answered the phone and said «Oh, are you the 12:00 appointment? Sorry, we’ve had to cancel your appointment.» She said they had tried to contact me but they only called 20 minutes before my scheduled appointment and I had already left the house.
When I got home and listened to said message… the reason given was «the massage therapist called in sick». I noticed a disturbing pattern here on Unilocal: «sickness» is often the excuse given for last minute cancellations.

I had a very similar experience as one of the other reviewers of this business. I made an appointment months in advance and the day of my appointment they cancelled due to sickness. I rebooked it again for the next week. When I went to that Appointment no one was there and the door was locked. I waited and called for 20 Minutes before heading home. I received a very unprofessional email at 9pm that night and rescheduled for the following day.
When I went to get my massage it was not with whom I had booked it for and the person was EXTREMEY awkward, to the point where I almost asked them if they were uncomfortable or nervous.
I gave 2 stars because the massage itself was not horrible, but the experience of being cancelled on and then having a painfully awkward masseuse was enough for me. No thanks, I would never recommend this place.
I was also told I would receive a gift certificate that I never received, which is fine because I wouldn’t use it anyways

Very difficult to schedule an appointment with these folks. There are many massage resources in our area that can be reached by phone and can schedule an appointment easily and within a reasonable time frame — not thirty days in advance.
I am only checking one star because I have to in order to post — otherwise it would be no star.

I have been stood up by Leeonna twice and canceled on the same day of my appointment by her once.
After making an appointment a month in advance, I showed up, and the door was locked. When I spoke to the receptionist, he said the massage therapist had had an emergency and he thought someone had called me.
I rescheduled my appointment for the following week. About an hour before my appoint, the receptionist called me to inform me that they would have to reschedule my appointment AGAIN because «the owner was working on the building and they had no electricity.» It took the massage therapist 2 weeks and 2 voice mails from me to call me back and reschedule my appointment for a third time.
I showed up for my scheduled time and again, NO ONE was there. I waited fifteen minutes for someone to show up and called multiple times but finally gave up and left.
Update: Leeonna offered to give me a refund (for a massage that I had not yet paid for) so I really appreciate what she did. I still won’t be trying to schedule again but I do feel like I was compensated for the time I lost and the inconvenience.

Leeonna was fabulous! Best massage I’ve ever had! I purchased the 75-​minute Designer Massage Groupon and scheduled my massage immediately. I made the mistake of scheduling my massage on a sunny afternoon during the middle of summer, so parking in the village was a disaster. I was fifteen minutes late and felt horrible. I called in advance to let her know and she was so sweet. Leeonna greeted my frazzled self at the door and walked me upstairs. Even though it was entirely my fault that I was late, instead of knocking the time off my massage, she gave me the full massage, which was fantastic. She was sweet, attentive, knowledgeable, and very thorough.
The Designer Massage is fantastic and completely tailored to your liking. You choose the type of massage (Swedish, Deep Tissue, or Eastern — I opted for the Eastern massage, which is Swedish-​style and includes pressure points and stretching and was AMAZING), music (Classical, New Age, or Meditation), aromatherapy scented oils, oil, lotion, or butter (butter is a mix of the two and fabulous), and an extra indulgence (I opted for the «body brushing,» which was an exfoliating brush, very nice). You lay on a heated massage table (heaven) and have a heated towel placed under your neck when laying on your back. Leonna was THE best! It was by far the most thorough, attentive, relaxing massage I’ve ever had
I can’t recommend her and Equilibrium Massage enough. Brava!

First of all, awesome experience! Kristen was very flexible when trying to make an appointment around my hectic schedule. Thank you so much for working with me on making that happen by the way:) Pretty much if you want an amazing/​affordable massage, this is the place to go. They really are dedicated to their customers, and it shows when doing business with them.
–B.C

Equilibrium massage is conveniently located in Capitola. This isn’t a large spa but a comfortable and relaxing massage space. Both therapists are flexible, accommodating and great at what they do.

I’ve had multiple sessions with Leeonna and Kristen!!! They are both extremely professional and gave me customized experiences. There is the perfect amount of communication during the massage to ensure the ideal pressure for the client making it a delightful experience. Not only are they technical and full of knowledge, but they blend that with intuition and a calming energy. I will definitely be back for both of these fabulous therapists!!!

It has been almost a year since EM has opened and it’s still going strong. Kristen and Leeonna are amazing therapist and really spend the time trying to get down to the root of your problem which is what all of us want. They ask questions about your day and what you do on a daily basis to try and understand where your pain or tension is coming from and not that many therapist I have came across do that. Trust me I have had tons of massages all over the world.
Again in short if you book a session with either one you will not be dispointed

Pleasantly surprised, my appointment reaffirmed my love of massage. Soothing ambiance and relaxing massage custom designed to fit my needs! I would also suggest the paraffin dip. I’m so glad I added this little treat because my hands felt like butter.

If you are in the Santa Cruz or Capitola area and have a couple hours to spare, I would suggest a relaxing massage at Santa Cruz Equilibrium. I had my massage here yesterday during this warm week in November.
For a new establishment, this place is very well planned and designed. In fact, I requested their unique service of the Designer Massage 90 min, where I could choose exactly what types of services I wanted to experience — oil, lotion, or butter, type of music, areas to focus on, type of aromatherapy (usually extra), and extra indulgence (very extra elsewhere) — hot stone or paraffin soak or scrub.
The communication by email a few days before was very convenient to let me choose my preferences. Unfortunately the hot stones were not available due to technical issues, but I was glad to change to the paraffin soak which was great. My therapist Kristen was very attentive and courteous in calling me in advance to confirm, and to call me at appointment time when I was running a little late due to heavy traffic to check on me.
In arriving at the studio, I found the room to be cozy and intimate with warm and soothing colors. It was a pleasant contrast from the exciting beach neighborhood outside. The massage table had very soft linens and a very soft blanket which felt nicer than my bed at home.
The massage was perfect. My therapist Kristen did a great job everywhere, especially on my arms and legs, which I had specified in advance as areas needing extra care. The pressure was just right everywhere and she had very nice flow. She checked in every now and then to make sure I was comfortable and everything was feeling OK.
The only thing that distracted me was the traffic noise outside, as Capitola Ave was quite busy. As it was about 80 degrees outside, unusually warm for November, the windows were left open to let the room cool, which also let the noise in. I expect this place will soon have a room cooler and/​or heater so the session can be done with windows closed for a more serene environment.
If you come here I would suggest a couple things to make your visit smoother than mine, both related to driving.
Give yourself an extra 15 minutes to drive down here. Even though it’s right off of Highway 1 in Capitola and steps from the beach, I got stuck on Hwy 1 South as traffic was at a standstill.
Also, as you approach the place on Capitola Ave, there is free street parking before you arrive at the building. Past the building, street parking is metered. If you park at a metered space, be sure to put in enough coins. The Capitola City Hall and Police Station is right in front of you.
Overall, this was a very pleasant experience for this new massage establishment, aiming to please you with a very unique and personalized experience.