Beck’s Shoes

Left Macy’s with a bad taste in my mouth from poor customer service. Went next door to Beck’s and wow! How welcoming and helpful it was; Rachel was the best, she knew a lot about the foot and explained to me what I needed and why with good reasons. I came in with plantar fasciitis pain and just hoping for a pair of good support shoes for work and I left with a much better understanding of the problem and what I need to make my feet feel better. She for sure knew what she was talking about. Thank you!

Very disappointed there were 3 sales people working and not one of them my husband or I did not even greet us. Took out business elsewhere not the first time it happens I think we learned a lesson not to shop at beck’s shoes in Capitola Mall.

I went to Beck’s Shoes for the first time yesterday. I work outdoors in ecology, so its really important for me to have quality hiking shoes. I saw online that Beck’s had a great selection of quality brands that I know and trust, so I went down to the mall to check them out. I was disappointed because I was in there for a long time and no one asked me if I needed help. It wasn’t very busy. They did offer help to other customers who were older than me and had nicer clothes, but never to me. I wonder if it is because I look really young and have a beard and wear flannel. I don’t look rich because I’m not, but I am still more than happy to spend good money on quality shoes. When I got home, I ended up just looking up the shoes I was interested in from visiting Beck’s through Amazon.

I drive on 17 daily, so when the Becks company/​marketing car was merging onto 17 from Sims/​Graham Hill riding someone’s ass and cutting me off in the left lane, the first thing on my mind was «motherfuckerbiatch asshole»… something I really don’t want to start my day off with at about 7 am.
Of course the asshole Beck’s logo carrying driver proceeded to speed and cut off as many people it can to exit off the 41^st. Great. You got there to do inventory on time or whatever the hell your plan was for the day as you place people’s lives at risk.
Now, Unilocal might remove this review claiming it’s not first hand experience. WTF! If someone almost took my life and others driving a big ass logo of a business best believe I will consider that my customer service and first hand experience. Come on Unilocal… it’s like how you guys get pinned by having harassing marketers that threaten business owners to post bad reviews only if they don’t sign up with you… you know?

It’s been years since I stepped into this specific Beck’s Shoes and I am still impressed with their service. I worked in grocery retail for years so am always on my feet. You learn really quick about having quality shoes, but most importantly finding the right people to ask for help. Every shoe I’ve purchased from Beck’s has been top notch in comfort and durability. I came in today since I was in the area (got my other shoes in the bay area) to see if anything could be done about one of the soles slightly breaking (defect I suppose). Mathew looked up my info and checked the shoe right on the spot. Next thing I know am getting a new pair to replace my old ones with no hassle at all. Beck’s will always be my primary place to find the right type of shoe with over the top service. Thanks Mathew.

Beth was great with both my husband, who had very specific needs for a work boot, and for me: she found us the right sized shoes and got them in to the store for us very quickly. When we returned, everything fit perfectly, and she was even able to give me a discount on a lovely purse that my husband got me for Xmas. It was a very lovely experience.

I went to Beck’s for a pair of slip-​resistant work shoes. I always see people wearing bulky black shoes that aren’t very appealing. Beck’s had a nice selection and I found a pair of shoes that were cool and functional.
Matthew helped me out and was very helpful and charismatic. After getting my size Matthew brought me a good fitting shoe and sold them to me. We chatted a little bit –and he was actually funny. Ultimately, I thought it was a good shopping experience and both Colby (the other employee there at the time) and Matthew seemed to have a good amount of product knowledge.

I first came to Beck’s looking for Dansko’s (which I adore) and encountered five star service from Al. He has a great bedside manner and is extremely knowledgeable about shoes. His professionalism and lovely demeanor brought me back to Beck’s for walking shoes. Gigi helped me this time in my quest for a good shoe. High arches and wide, differently sized feet make for a difficult fit! But she persevered and we found what I thought was the walking shoe of my dreams. Alas, it was not so and after a week I had to return them. When I returned to Beck’s, I was warmly met by Gigi again who completely understood my situation. I exchanged my shoes for another fabulous pair of Dansko’s and left with happy feet! Great service! I will be back!

I have never been so impressed with customer service. I went into the store to return a pair of shoes that had a defect. I explained to Gigi that I had spent a lot of money on my shoes and I was interested in getting a new pair of shoes to replace my old ones. She was more than willing to help me. The store was even busy and she had other customers that she was attending to and she helped me and did not make me wait or feel like I was unimportant. I will DEFINITELY return to Beck’s shoes and buy more shoes and soles and whatever else i need that has to do with feet! Thank you for being so positive and now I have a place where I can trust to go!
Thanks again, Jackie

I bought a pair of Ah-​Nu shoes here two days ago. I was told they would break in after a day or two. After the first full day of wearing them my feet were killing me.
I took them back for a refund or something. I was told because I had them on and went outside they could not be resold and they would not refund me any of my $ 135 or give me store credit.
First off why would you resell shoes that had been worn by someone for a day? Send them back to the manufacturer as bad shoes. I have had to return shoes to The Sock Shop in Santa Cruz and they had no issues refunding my money or giving me store credit.
I was told, by the manager, there was nothing they would do for me, besides sell me Insoles for $ 50. It should be noted, I did ask for store credit and she could not do that either. I had no choice but to keep the shoes I will never wear. I tossed them out.
Again other shoe shops would have refunded or given me store credit for a product that didn’t work.
I will never shop at Beck’s Shoes again. I will also tell all my friends never to shop at this Becks or any other.

I love shopping at Becks it is a truly great shop and i always go there for my shoes. All the people are really great there. I really want to give a thumbs up to Gigi Sondgroth as a wonderful assistant , friendly, fun and caring to my needs. Thankyou for all the times you have helped me. esp Gigi Sondgroth. debra cady hair designer

Gigi is incredibly knowledgeable and helpful. She set me up with great socks and comfortable insoles for my work boots on 2 different occasions now and has helped my fiancé with the same on numerous occasions. Gigi provides a level of customer service which I’ve never experienced in this area. I’ll definitely be going back next time I have any shoe related needs.

Al was awesome! Very knowledgable and funny too :). I will be back.

I went in to look for a Dansko shoe recommended by many nurses that I work with. I went into the store and there was one person ahead of me. I waited patiently for the sales person to finish with the other customer. Al was his name, I asked for the shoe, he told me I should get a number 7 which obviously to me was too big. I asked for a number 6.5 which is the size I wear. He brought a 6 which was too tight to be worn with socks which we have to do as nurses. He was getting impatient with me, I went on Dansko website to see how the sizes run and they only carried full size numbers. He left to go and attend to another customer without an explanation or solution. I tried to talk with him about alternatives and he replied «some people were not meant to wear danskos, I do not wear them myself» he was rude, condescending and talked me down like a child. The shoes are $ 130.00 and I was not going to buy something that was not fitting. I left the shop since Gigi or Beth were not there at the moment. As I was walking in the mall, I saw Beth who I asked when Gigi who is great was to be back. She told me she could help, I told her that Al was rude to me and unwilling to help. She asked me to come back and she helped me find the right fit, suggested to buy inserts that helps grip my shoe. She was wonderful and helpful. Al came back later to apologies saying he was having a bad day but I had already lost trust in him. You never treat a paying or none paying customer for no reason like that. I was not once rude or impatient with him, he just did not like my presence or some reason did not think I was going to buy the shoe. I am happy with the shoe and anytime, please talk with Beth or Gigi when you go to becks.

It is truly more the exception than the rule to receive memorable service when shopping in retail stores. Cetainly most salespeople are decent and moreless respectful, but to actually be impressed by the salespersons’ professionalism, product knowledge, and commitment to understanding what I want… and then sincerely trying to satisfy me, Well 5 stars is a no brainer. Beth was my salesperson who I recommend if you want superior service and Becks. hats off to you for creating this kind of shopping experience.

This place is amazing! I barely made it in time to pick up the shoes that they were holding for me. The wonderful saint of a man let me in a minute before they closed so that I could buy shoes for work. I believe his name was Dan. He was so nice and friendly, I will definitely recommend Beck’s to all of my coworkers.

My daily footwear are Tony Lama’s 10 ½ 4E. I needed a pair of Dunham Clouds for hiking. I can order my Longhorns online from Louisianna but I figured I needed a real shoe store to size the Dunhams.
Al Wasserman at Beck’s was the consummate professional. He sized my feet and more. He dialed in the shoe size for the Dunham’s particularly to match my needs. I was impressed by Beck’s policy that if I overrode Al’s recommendation I was «self-​fitting» and abrogated portions of my warranty. Now that is professional confidence.
I followed Al’s guidance and am happily putting miles on my Clouds.
Beck’s carries excellent brands and provides top of the line service.

Gigi was amazing!!! Best experience shoe buying EVER! Her vast knowledge was inpressive!

I am surprised for such a wide and good selection for this kind of high standard store. Great service, they know their business and are good for recommendations according to your foot needs.