Sanford Craig Heating & Air

i’m trying to reach them about a balance and they are unreachable. very unprofessional

I’ve used Sanford A/​C for more than 5 years. Always timely and appropriately priced. I had my a/​c go out last Saturday… hottest day of the year. Sanford came to my house Sunday morning and had it fixed in an hour. I’m very happy with their service! Highly recommended.

My AC unit was leaking water just two weeks after I had another company service the unit, the company told me my unit was old and needed replacement. I called Craig Sanford after a referral to get a second opinion. His crew came out and opened up the unit (No one has ever took the time to look inside the unit in all the years I’ve had this serviced). there was dirt obstructing the drain line, the technicians cleared the line and cleaned the coils. The unit works great and was charged a very fair price.

I needed them to come to my house to give an estimate of duct work needed within my house. They said they would call before they came. They showed up and I was not home. My daughter let them in and they started servicing my airconditioner. Something I had already had done THAT DAY. I asked them to estimate the duct work and they didn’t know how, and were unaware that was the purpose of the call. They emptied out the heater closet and left everything out. They took pictures of the attic and left! They did a partial service call and now my heater and air conditioner don’t work. I called to have them return and the owners wife was rude and hung up on me. USE ANYONE ELSE. DO IT YOURSELF before you call this place. They won’t do as they say and they won’t stand behind their work! Now I am having another HVAC company and will have to sue to get my money back.

This company is the best! Craig gave us a great estimate on replacing our heating and air unit. His crew came in (moving the unit into the side yard required a crane) and did the job without any issues. It’s been almost a year now and his work stands up. The heating and air unit he recommended continues to work great and my tenants are happy! I can’t say enough good things about this small, family owned business.