The Home Depot

Great store, Manager John and employee Chegg went above and beyond normal customer service. 15yr loyal shopper!

I bought a washer and dryer from the Canton store in Michigan on 1÷21÷14. After going in and picking out which ones I wanted, the guy who was helping me told me that the earliest they would be able to be delivered to me would be the following Wednesday and that I would get a call the night before to see what would be a good time to have it delivered to me. That night, I got a call from an automated system after 6pm saying that it would be delivered to me during the day when I was at work and if that time didn’t work to call a number to reschedule. I called the number, heard that they closed at 5pm, so I called Home Depot, which did pretty much nothing to help me. The woman I talked to said that the guy told me the wrong stuff, and the company who delivers doesn’t call to set up a time, they say when they’ll be there. The next day I call Home Depot back and, once again, they did nothing to help me reschedule a time for the washer and dryer to be delivered. They gave me a number to call, which was the delivery company. I called GE where I was disconnected 3 times from their system before I got ahold of someone who could help me. We set a date for them to come out (which was a WEEK later). They guys came today and set up the washer and dryer, told me to wait 2 hours before using the washer, and left. I started the washer and it worked. When it was done, I went down and it has a slow, steady leak coming out from where it fills up the drum during the cycle. I called Home Depot back and the woman who I spoke with said she’ll call and have them come out and fix it. I’m so pissed off with this Home Depot and the people who hooked up the washer and dryer. I didn’t pay that kind of money to be treated like this and have no one to actually help me out. I’ve been given the run around since I stepped foot into that building. I know that I will never recommend Home Depot to anyone for any reason, especially for home appliances! Not only are they useless on the phone, but the managers don’t help and the employees don’t know what they heck they’re talking about!

I think this is the Poor Man/Woman’s Lowes. Not as fancy, but they have a nice variety of everything offered at Lowes and Menards. To me, it seems like they cater more toward the contractor/​builder where as Lowes caters more towards the «do it yourselfer».
They have a nice variety of flooring, pluming, electrical, etc. I went in for light bulbs so I can’t complain. The staff were helpful and friendly. The prices were similar to other places…
It’s worth a trip!

Hello there! Well I must admit that usually I just despise going to these «do it yourselfer» shops to get all of those tools and things for those kind of jobs that I also despise doing! Ha Ha… LOL…so you know where I’m coming from, right? But this night I really needed something special and thought that the «knowledgeable people» at the «Home Depot»; would be able to find what I need and help me out! NOT!!!
We saw a man probably in his later 50’s or so, sitting at a desk in the information station… or someplace smack dab in the middle of Home painting etc. He was doing exactly that… sitting! He was chatting a bit and laughing, seemed jovial enough. So we asked him where we might find a dowel rod and some side brackets to hold a quilt on the wall for decoration. He didn’t get up, in fact, he barely moved. He let out a big and loud stretch… and then told us that what we wanted was «in the next aisle over».
We went over and over it and couldn’t find what we needed. We went back to ask him a second time and he repeated just what he’d said to us the first time! I can’t understand why he wouldn’t get up out of his chair to help us! I mean… for crying out loud… we walked by a very nice employee who was a wheelchair and he wheeled himself right along next to us, to show us where the things that we needed might be located!
Nothing we needed was located where it was supposed to be! We spent about a half of an hour looking for these items and we still have yet to find anything that resembles the other two «quilt hangers» that we got a few years ago at a quilt show in Novi, MI! So… we won’t be going back to this «Home Depot» location, in Canton, MI on Ford Road. I’ve heard that this company can be helpful but our experience just wasn’t so good. Maybe the guy won the lottery and knew he wasn’t ever coming back to work again after that day! LOL… ha ha… If anyone knows where we might find a «quilt hanger» please feel free to let me know! Thanks for your time!