Tiffany & Co

worst customer service ever !!! My husband bought me some gifts for Christmas and I decided I wanted to return 2 of the items and take a look and purchase something else at the store so I go in the week after Christmas and its pretty dead so I go to the register and I asked if I can return some stuff the girl grabbed my stuff with the receipt she was quiet never looked at me asked anything so I decided to ask can I exchange for something else and she said no I already processed the return and was rude about it and said that my husband will be getting a refund in the mail gave the old receipts and walked away… Wow really I didn’t mind using any other type of payment I wanted to buy something!!! maybe cause the girls in there working are young they don’t know much about customer service just about make up cause they really cake that sh! T on never buying from there again !!! and I agree with shady s they are rude or then again maybe I wasn’t dressed up to their standards? lol

We did not buy today but if we buy Tiffany &Co, it will be will be with Rachel Palmer. She spent well over an hour with us, thoughtfully sharing her tremendous diamond knowledge. Her presentation was gentle and not at all pushy, but extremely articulate. She is a delight to work with, and we feel very comfortable with her. If you are a man looking to propose or buy a gift, I would suggest working with her. She is honest, patient and really helpful. Taught my honey quite a lot!

I understand that it is Xmas eve and that people are hustling to get their last minute shopping done, but this was terrible! After walking into the busy store and not being greeted or anything, it was maddening to try and get the attention of a sales associate. When I had arrived in the store, there were plenty of people to assist me, but not a single one stopped to do so. Maybe it was the way I was dressed. Maybe it was because I didn’t put on a fake smile. Either way, no one asked how they could help me. I stood in front of the item I had intended to purchase for a LONG time. I got irritated and went so far as to call the store while I was standing in it!!! The lady on the phone told me they were calling names and that I needed to have given mine to the store’s security guard. Eventually I ended up leaving BC although I gave the guard my name, I didn’t get called. Horrible!!!

Came in to pick up a Xmas present, and it was so hard to flag down a person or to even make eye contact with a sales rep that would at least acknowledge my existence by saying «one of us will be right with you.» Instead I stood there for a good 15 minutes glancing back and forth at sales rep walking towards customers who got there way after I did. I’ve been in customer service before, and you should always take notice of all of the customers around you– no matter if you are busy or not. Being that this is TIFFANY’S I would expected a better experience but I had to at one point raise my voice to get attention from one of the staff. I don’t know why I even came here knowing the prior treatment my husband endured when he purchased a gift for me, but I was desperate and gave them a benefit of a doubt that it was a secluded experience but I was very wrong. Please avoid this location at all costs if you want to be treated as a paying customer because they do not give a damn!

Really? This is a Tiffanys? Liars rude clueless and no class are the words that come to mind after visiting this Tiffanys.
My wife was told by an employee that her ring was from a different Tiffanys so she can’t help. Or was not willing to at least. And that the diamonds were chipped. Really the diamonds that Tiffany sells chip?
And that we should just buy a new ring instead of fixing.
And it was the persons mannerisms that really bothered me. Total apathy.
If any Tiffanys corporate people read these reviews, you need to shut these people down.
They are destroying the reputation of Tiffanys. I for one will never step foot again inside a Tiffanys.

The WORST costumer service ever!!! First this «prestigious» company had their systems down and I was promised an email receipt. THEN after calling them back 6 times within a week (for that promised receipt) and not receiving now no one is answering the phone. VERY disappointed because this was a gift and she needs to exchange it for a longer chain and there is no receipt. How embarrassing to buy something for someone from this place. And on top of it all the woman helping me kept looking at her coworker and mockingly smiling at him because a man not «dressed to par» came in to buy something (he probably had more money than all those employees put together — nevertheless not the point) just disappointed completely!!!

The best Tiffany’s in SoCal. Great selection and as always helpful service. Always impressed with this store!

I received a necklace from here almost a year ago. It is a silver necklace with a bow and arrow attached. I loved that necklace. It broke however (the latch broke) and got VERY knotted. I went to the store on Topanga in Canoga Park, CA and was told that they could fix it for $ 50 and it would take three weeks. $ 50 is so ridiculous! First of all it was a pricey necklace and you think Tiffany’s would offer to pay for it themselves. I went to Kay Jewlers and they said they could fix it for $ 30! Something they didn’t even sell me to begin with. I get jewelry from here ALL the time and I will make sure to NEVER come here again. HORRIBLE CUSTOMER SERVICE and the girl helping me on top of it was RUDE. I will definitely tell all my family and friends this outrageous price and how my necklace just broke too.

Tiffany & Co @ Westfield Topanga Mall
Their horrible!
Such horrible staff and very unprofessional.

I went to Tiffanys on april 29^th to get a ring for my SO who unfortunately lives in a different country. The employee who I only know as «S. Sood» was extremely helpful and made sure everything was perfect. I went to see her and delivered the ring but after I came back home she kept saying the ring was cutting off flow as I guess her finger had grown from a 5.5 to a 6. It had to be mailed back I came back to do the exchange and ended up with the same employee. Once again he made it a quick and pleasant experience and recognized me right away which is always a good experience. Definitely much more than I expected from a jewelry store. Keep him around hes definitely a good management candidate if he isn’t already part of it.

My SO and I have been ring shopping and stopped in today. We were helped out by Scott, who was very attentive, professional, and knowledgable. He showed us what we wanted, and picked up quickly on what we did not. He never tried to push anything on us and gave us the right amount of space and attention. I was initially worried because some of these reviews – as well as my experience in other Tiffany stores – pointed out that if a customer was not well dressed, the customer service would be poor. Not so with Scott! He made us feel very comfortable and reminded us why Tiffanys is a world class jeweler. I wouldn’t shop here for all my jewelry because they’re absolutely expensive – but for something like an engagement ring, I cannot settle for anything less!!! Scott Berg – ask for him!

Worst customer service ever brought a necklace in to be cleaned in the Tiffany pouch and jewel box. I was told by the extra rude, condescending African American sales woman (remember lady you are a retail clerk) that there would be a $ 20 charge and take 24 hours. When we purchased the necklace we were told to bring it in and we could have it polished while we shopped and cleaning was complimentary. This woman didn’t even give me the courtesy of introducing herself ! I have several tiffany pieces but will patronize other stores. Her crappy attitude was right out of «pretty woman» !!

Rude, horrible customer service. One would think that when selling what is pretty standard jewelry at exceptionally high prices, they would earn the premium with great service. That is NOT the case at Tiffany & Co. At least not this one. I’ve shopped here before and had to deal with snobby salespeople and dismissive staff before, but the past experience will be my last.
I called 10 days before Christmas and asked about a specific item my wife wanted and was told they didn’t have it in stock but could order it. The lady took my cc number and said she’d email my receipt and would have it shipped to my office. Three days later no email so I called, and was told it had been ordered, was on it’s way and the email would be resent. It never came. A few days after that I got a VM that said it went to the store, so I had to drive in to pick it up. I went to the store, had to wait 40 minutes at cust service, when a young very rude guy told me they didn’t have a record of the sale and asked for the receipt. I told him I never got one, and played the VM for him. He then disappeared for another 15 mins, and came back with it. He was rude and dismissive, acted like I was a pain to deal with, likely because it wasn’t a five-​figure sale.
My wife likes it and is happy, called the store to ask about a cleaning and the person on the phone was also rude and said they’d only clean it with a receipt. Which is fine if you’re talking about a pair of tennis shoes, not a piece of jewelry that is clearly Tiffany.
Save your money and the aggravation — support a local small business and use someone who wants your business. I know I will from now on.

their service and selection is exceptional. every time I’ve been in there it’s been no hassle. I’m in an out of there I get what I need and the staff makes it happen. I recommend to go in towards the later part of the day when they’re not so busy. I will definitely continue to do business there and look forward to any future purchases. the only downside is silver tarnishes so darn easy. maybe next time I’ll buy more cleaning products and invest in a nice cloth.

Yes, it’s in a mall, but this is one of the best malls in Los Angeles as far as I’m concerned. I can blow all my money at Target, then head over to Tiffany. Or, is it the other way around?
Enough about the mall. I feel this particular location of Tiffany & Co. is one of the friendlier ones. The security guard always greets me even when I’m wearing my kids Jack Purcell kicks and denim shorts. Even better, I’m not shunned from the sales professionals behind the counter. Scott Berg was nothing but informative and kind when I had a few questions about Jean Schlumberger, and sales manager Esmeralda Rosas has years of Tiffany experience, which is valuable if you have a question that pertains to past pieces that may not be stocked anymore. Most of my jewelry is ‘old Tiffany’ and it’s nice to have someone that remembers them (meaning, it’s not a knock-​off).
However, I mainly come here for the customer service department to get my items steam cleaned. Lauren (I think that is her name) was very helpful and extremely thorough with my jewelry cleaning, tightened my earring posts since they were slightly loose, and even went out of her way to help me find a former transaction from almost ten years ago in their system. Greatly appreciated!
True this location doesn’t have the traffic that touristy Rodeo Dr. does, but I also go during the week on purpose so I don’t have to deal with the crowds. However, I feel I would have received the same level of quality service regardless of which day of the week I was there.

Bf and I came in on a Sunday. Security guard greeted us as we walked in, and we were gently asked if we needed any assistance by one of the salespersons. We noted that we were only browsing, and she said to let her know if we needed any assistance. So, it’s good that they at least acknowledged our presence versus the other reviews I saw.
Now, this Tiffany’s is much smaller than the South Coast Plaza location by, perhaps, half. The one in South Coast Plaza is much more open and, honestly, much more grand with awesome lighting. This one felt like a jewelry shop instead of an exhibition gallery, which Tiffany’s is kind of known for because of their luxury products.
Anyways, we were able to browse around and, when we were ready, asked for assistance. The bf bought a pendant for me as retribution for stepping on my previously-​sprained ankle. Yes, appropriate retribution. :P Anyways, they actually didn’t have the metal that we wanted for the pendant, but she was able to special order it, where it would be shipped to our OC residence later the week (it would’ve been too far of a drive for us to go back to Westfield Topanga Canyon Mall).
What was sad was that although we were there for approximately half an hour, we probably only saw 2 other customers there. And I don’t think anyone purchased anything. It sort of felt like people were avoiding this place like the plague. I swear that I saw ten times more people at Cartier (which is across from Tiffany’s) than anyone that went into Tiffany’s.
May be back, but I do like the South Coast Plaza location a lot better. It just feels more… cozy? That’s probably a word the bf would dread for any jewelry store… ^_^;;

Worst customer service! Thank you so so so much!
They will judge on you based on what you are wearing, I swear-​_​–
I came here and no one asked anything for 15mins.
I reserved necklace because they didn’t have the one I wanted and came back after a week or so…,
I asked people working there and she told me to go customer service center and again… They made me wait for 20mins.
One customer asked the lady if she want to help me first and the lady said «no, that’s fine» wow… and made me wait for 20mins!?! No apology or anything.
I will never come back.

I knew exactly what I came to buy and even made a special trip here for it, but I was not able to see a sales associate because I did not have a «reservation.» I was told that they could take my name down, and it would be about a 20 minute wait. I’m sorry, this isn’t the Cheesecake Factory. Way to lower yourselves, guys. You must be insane if you think that’s acceptable. No one shops here because we’re delusional enough to believe that your silver is more precious than anyone else’s. It’s the «experience» that people are coming here for — that’s the commodity you offer. Strip your product of that aspect, and you’re left with easily reproduced jewelry with an outrageous markup.
Here’s a thought: since you know the day before Mother’s Day will be busy, schedule more employees, and don’t ask people who are about to spend a few hundred dollars to wait 20 minutes.

I Love Tiffany’s and what girl doesn’t!!!
I’ve gone in to just walk around on a lunch break. All the associates are super friendly and nice. My favorite person to buy from is Lyn. She gives an honest open opinion when you try anything on and some things she just doesn’t like and she will not hesitate to tell you that either!
Store is great and staff is friendly. They do have a great attention to customer service. They always greet you and say hello and if they are with someone else, they will kindly tell you that someone will be with you shortly so you’re never completely ignored. And if its slow in the store, EVERY sales person working will greet you and say hello. Its a sure fire way to make a girl feel special!

This is high end jewelry with high end customer service.
At first, I bought my wife her gift online. That included a bracelet and three pendents. After I placed the order I realized that it didn’t ask me if I want the pendants on the bracelet, so I called Tiffany’s customer service. They were extremely helpful, cancelled my online order and manually put in a brand new order and customized the bracelet just how I envisioned it. She explained how to best place each pendent and assured me there is no charge for this. Yeah!
I received the bracelet and gave it to my wife for Mother’s day. She loved it. It looks beautiful, classy, sophisticated and the quality shows. I was always hesitant about buying jewelry from Tiffany thinking it’s just over priced stuff.
Let me tell you, having excellent service makes the world of a difference. Not to mention the look on the wife’s face when she see’s the Tiffany & Co logo! Point for me!