Sleep Number

I’d give the bed and customer service zero stars if possible. Got a bed and have nothing but problems, customer service and store unwilling to accept responsibility. Have had bed for a little more than two months and will loose half of our purchase price, many thousands of dollars when we return it, which we will do because the bed has caused nothing but stress and injury, the mattress is so poorly, add that I have fallen off the bed because it slips from the frame. Which we were told is normal! Seriously??? The 200 dollar air mattress I sleep on at my daughters house is made better and more comfortable than this mattress which cost more than my first car…

My fiancé and I purchased our very first sleep number last weekend with the help of Steve and Dan and were very satisfied with the customer service. They were very helpful in trying to get us the best possible deal for what we wanted and tried explaining all our options as far as financing goes. We got approved for less than we expected, but still were able to get a cali king C2. Hopefully within the next few years we can upgrade to the flex fit base. They really went out of their way to make sure we left happy. Thanks guys!

We recently purchased a Sleep Number bed, and I love the bed.
The bed gets *****, but their customer service sucks. They set up our bed and all seemed fine, until later that night my boyfriends side deflated and would not hold air. We called in the morning the 800#, and they were so rude, and no help at all. They said they could schedule an appointment to bring parts and see what the problem was, but it was going to be one week! Not what you want to hear when you just spent $$$$ on a new bed, that you now can’t sleep on for a week. When they came to see what the problem was they sent a supervisor who was training an installer. The first installers set up the hoses wrong and there was an issue with the air compressor. If they had shown me how to work the bed rather than hand me a booklet before leaving I would have known that. The supervisor was great, apologized for the inconvenience and a few days later we were sent a notice that we could go pick out two pillows free of charge for what had happened. Great! Or so we thought. My boyfriend went to get the pillows and the sales person at the store had total attitude, said she has record on the computer, etc. She kept claiming she was trying to get someone online for more than ten min. to see what they would say, but my boyfriend had enough and dialed the 800# on his own, and somehow he had no problem getting someone online, so he handed his phone to the sales person to speak to someone to deal with it. Sales person in the store was a total snot, but we got our pillows. Bottom line is that we love our bed, but customer service is terrible.

Visited store. Had great salesperson – Toni. Demo’d the products and we decided on one of the high end expensive adjustable systems. Told her to write it up and since it was to be delivered in a few weeks offered to put down 10 or 20 per cent. Was told that it had to be paid in full or financed. I guess my platinum card is not good enough there and I wasn’t about to provide financing paperwork with all the time required to usually fill out forms and I have no interest in providing personal data unnecessarily. I said that if they couldn’t handle a high end purchase that I wondered what would happen if there was a problem. I told them that if they didn’t want a down payment, I would buy at a more user friendly store.
I couldn’t believe that a retailer would let a big sale walk. I wasn’t negotiating price.
They advertise that their product is rated #1 by a «Leading Consumer Magazine». I guess they can’t actually name the magazine for some reason or other.
I looked up the reviews and found that there were 2 models rated, neither of which was the one I was going to buy and the lower end product rated almost the same as the higher priced unit. These ratings are useful but you must have the actual product rated for the results to be accurate. While both were recommended, the lower priced model had only a slightly lower rating, in fact the same rating as another vendor’s product.
While the ratings were good, none were great.
I followed up to corporate with emails and was told to call their chat line or customer service — I had already talked to customer service.
I suggested that they review their policy and if they wanted, they could get back to me if they wanted to make the sale before I purchased from someone else. The return emails were again to talk to their customer service. In most companies customer service doesn’t make policy decisions.
The. bottom line is I purchased what i believe is a comparable high end adjustable bed from a competitor who was more than happy to close a sale and I saved a lot of money in the process as their system cost substantially less.
I am giving this company a low rating, not because of the product or salesperson, but because of the method of doing business and the time I wasted in researching this and following up, giving them the chance to fix the problem which apparently they didn’t care to do.

Thought sleep number bed would be best for my husband and I because he likes a softer bed and I like a firmer one. SUMMARY: Do not buy an over priced air mattress!!!
Purchased sleep number bed and informed there is a 100 day return policy if unsatisfied. Sales people did not mention mattress pads were exchange only. Paid over $ 200 for a balance mattress pad that did not absorb heat… ended up exchanging for sheets.
Customer service extremely friendly during trial period. Called 3 times to try and return because the bed is not comfortable. Each time they offered to send upgrade items for free. 1^st time they sent a thicker padding — DIDN’T WORK because felt like i was sliding to my husband’s side of the bed. 2^nd time they sent chamber lift to lift my husband’s side of the bed to even it out — DIDN’T WORK because it still felt like the center was dipped. 3^rd time they send a replacement dual chamber that zipped together — DIDN’T WORK still not comfortable.
Well trial period over… called customer service and there is nothing they can do unless I want to exchange for a more expensive series. Why would I trust that a higher series would work when after multiple tries we are still uncomfortable.

We saw that the sleep number beds sell pillows as well. We decided to stop and check them out. We have a temperpedic bed, but we were looking to get new pillows.
They had this pillow that allows air in and out of the pillow, it adjust to your movement throughout the night. It was very expensive, so we hesitant to buy the pillows. The sales person told me don’t worry about it, give it a try and you can return it in a week if you don’t like it. That sounds like a good idea. I specifically asked, we can return it for a full refund, not just credit or exchange, right? She said, «Yes, of course»
We paid for it, got a two page receipt, and when home. We tried out the pillows just one night and didn’t like it at all. Way to stiff, you feel like you have to press hard on your neck to get it to deflate to a better position, and as soon as you relax your neck, it stiffens up. So the next day, we went to return it. The same sales person was there. She said, oh it didn’t work out. I said, No. She said, okay go ahead a pick out a different style pillow to exchange. I said, I just like to get a refund. She said, on your receipt, it says exchange only. I said, you told me I could get a full refund. She said, sorry, you should have read your receipt. I didn’t read the two page of fine print receipt, because I trusted her word. I was amazed how she could lie like that with no remorse.
I called up the Sleep Number headquarters, they sent out return UPS labels for me to ship the pillows back to them. I had to find a big box to package the two pillows and find a UPS drop box location. It took 4 weeks before I saw the refund to by credit card, and it was short by a couple cents. I have no idea why, but I lost enough time over this already, not worth it to bother with them anymore.
Listen learned, don’t believe anything a sales person says. Always check to see what the receipt or contract says. Only thing anybody will go by is the contract, when the crap hits the fan.

I bought my Sleep Number Bed here and I have to say it was the smartest think I have bought in a long time. Everyone shoud stop into a sleep number store and try out on of these beds!