Michael Kors

so i went in the store as i had bought a purse and wallet at another of their locations so i wanted to see if i could get a box so i can put it in and have it wrapped and they told me i couldnt because i hadnt purchased the bag there so i then asked them if i could buy it they still didint want to i was in such a rush i couldnt talk to anyone else. but i know for sure i wont be going back to that store specially wont be buying anything from there.

OMG OMG OMG!!! The best staff EVER at this store!!! First and foremost, MK is the best… but for the best shopping experience, come to THIS store at the Topanga Mall!!! Brian and Patricia are sooooooo accommodating, helpful, professional, and they make shopping so much fun!!! Thank you MK for this store bcuz they rock!!!

very clean store, I’ve gone to a lot of the MK in the LA area and this is one of the cleanest ones. The staff is really friendly here too! I just went in looking for ideas for some gifts. I liked the fragrance of the store and might go back to buy myself some! wasn’t very busy when I went in but it was probably because it was a early weekday
PS: store doesn’t carry apparel but Neiman Marcus and Nordstroms does so it’s alright I guess

I really hate coming into this store.
The only reason I come in here is to look at the collection or to feel the product before I purchase it online.
The problem is with this store is that NO ONE GREETS YOU and when they do they only target people who have money or look like they have money. It’s like the staff are professional GOLD DIGGERS! Where is the etiquette? It’s your job as a customer service sales rep to greet ALL customers whether they’re browsing or buying. It’s not rocket science to do your job.
I just feel that the staff get lost in working for MK because they get a 50% discount for themselves and that’s cool but boo boo you’re attitude is not on MK’s level so you should knock it down a couple notches and be courteous to everyone.
This is the main reason why I prefer to shop and buy at Henri Bendel because the customer service is on point and friendly. Management should get together with them and train their staff accurately.

Love the staff at this store! I buy presents here for tons of different occasions. I can be incredibly indecisive when it comes to gifts, but the staff is endlessly patient with me and goes above and beyond to help me find the right thing every time. Management is especially sweet and actually interact with customers to make sure they are having a good experience. I love when managers take the time to do that. It’s the extra stuff this staff provides that will always keep me coming back. Thanks guys!

Great selection, knowledgeable and friendly staff that always go above and beyond to be sure that you find what you’re looking for.

I knew nothing about Michael Kors and wanted to get my mom something for her birthday and all I knew was she wanted something from Michael Kors. The associates showed me exactly what to get, and I was totally happy. I ended up getting her a Parker Pink gold watch and a little bag. My mom absolutely loves them so much! Next time I need to shop for someone I’ll definitely come here!

The staff here is always welcoming and kind. Every time I come in I’m helped right away and always greeted when leaving or entering. The products are always in stock and they’re never out of anything. They even have good sales from time to time! They recently got a new collection of Michael inspired technology stuff for stocking stuffers!

I’m only giving this one star because I have to… I would prefer to give it negative stars. This is the worse customer service I’ve ever received!!! Got dirty looks for the regular employees and THE WORST service by MANAGERS! Patty and Artie — absolutely terrible. Apparently it’s inconvenient for them to let you know of their return policy on cash purchases — funny you would think that’s their job. Guess not! Never again will I step foot into that store. Corporate will be hearing from me. I’m taking down names!

Hello. I actually do not even want to give this place 1 star. Not because of the product but because of the staff there that was there today 10−20−13 @ 1300. Staff there today could have been a little nicer. In fact, they could have been ALOT nicer. I won’t name them by name… But very rude girls… Ya’ll ain’t all that.
It was like a scene from Pretty Woman. Not quite sure why they had to be so bi*chy, but they were. They made the experience EXTREMELY UNCOMFORTABLE. If you have the option to go visit another location, I would advise you do that. Whether you walk out with a purchase or not, which both my mom and I did btw, you will walk out feeling like a piece of crap wondering what the heck just happened in there.
Thank you

I am not one to shop brand names, but I really like this place and the style. If I were to spend top dollar I would look more to this brand because it’s not flashy and the quality is good.

michael kors is michael kors. this is based off their customer service. i will not point out the female employees name but she was really rude just plain rude about questions i had in regards to the difference in this purse to the other item.

I know I came in just a few minutes before closing time, but I was really interested in buying a wallet.
I walked over to the wallet section and the young man working at the time approached me to offer his services. He was very polite.
However, I asked him about the material of the wallet and he had no knowledge of it. I’m sorry but if I worked for Michael Kors I would know everything about the product. Even if he was new, I’m sorry honey but you should go into a business with product knowledge. How do you expect to make sales if you’re not really sure of what you’re selling.

I’ve given this place a lot of business last year. Watches, handbags, and wallets. They’re normally very helpful but today and the last few visits, I’ve gone into the store, marinated in the selection, stood around like a girl at a middle school dance, then totally ignored. It’s the deliberate kind of ignoring too. You know, when they look right at you and then chat with their fellow co-​workers. And no I wasn’t dressed like a hobo, smelling like a mustard sandwich. Hmm. think ill make the extra effort to go to the Beverly Center one instead

I had such a wonderful experience at this location, it is now the only location where I will shop. The service was excellent — Brian and Patricia were both amazingly helpful. The store was also very well laid out and organized, it made my experience all the better. If you are looking for something you actually want and you don’t want to waste time I would highly recommend it.

Xmas time is usually a tough time for men to go shopping for that special female in their life and that means going into that scary unknown land of handbags, jewelry, cosmetics and shoes. An experience that can leave the typical dude with the deer in the headlights look. this is how I would usually feel walking into a store like Michael kors but this was not the case. As soon as I walked in the sales girls here look control and helped me find that special gift and guided me in the the right direction .
I was helped by Linda at the topanga location and she definelty knew her stuff and was able to show me what goes with what, something I would have been clueless too. Her recommendations were great and my girl loved the gifts. The process was quick easy and no stress. Would recommend my fellow males to give this place a shot if you need a gift and have no clue how to even start.

Went there for Christmas Eve and I got a gift card for my friend. Well it turns out that my friend doesn’t like Michael Kors. So I called 2 weeks later and one of the girls told me that I can return the gift card and get my money back. So I drove all the way from Panorama City to Canoga Park and then the one of the lady didn’t even know how to do it. So then I had to wait for the manager to finish her lame conversation with a friend. I am like come on lady hurry up so then she was like this is my first time doing this. I am like ok… So she didn’t know how to do it. In the end I wasn’t able to get my money back and I wasted my time and money When i asked over the phone if they can do and she the lady told me yes. MAN if only I got her name. ugh,…
I would not recommend getting a gift card if your not sure if your giving it to someone and they won’t like it.
just FYI!

Great service beautiful store. check it out ask for Diana you will have an awesome service with a great smile… forget shopping on line its better in person.

WOW! What an amazing experience. I have been to several MK locations across the country (I’m from Texas and travel a lot for work) and this store has by far the BEST STAFF and best selection. From the store manager down to the associates, they were all beautiful (it’s LA so of course they were) helpful, genuine, I had the best time. Once I started getting comfortable they offered me wine and I told them I would come to them for happy hour from now on! I would definitely pay them a visit if you love GREAT SERVICE and fun people in the fashion know.