Anthropologie

To whom it may concern. I just found out today that my order was cancelled. I am so disappointed in the way this whole transaction was handled. I had tried on the leggings at the store in a size Medium. They were slightly loose on me, but I loved them so much I was willing to purchase them. The cashier told me they were available online in a small, and ordered it for me at the store with free shipping. I was so happy the get the smalls, so I didn’t purchase the mediums. I even checked the website a day later and saw the same leggings available online in all sizes. 2 weeks passed, and I didn’t receive the leggings. I called this morning, and was told it was coming from a store. Then minutes after the call, I received an email that the order was cancelled. I immediately called the service dept and was told the leggings are out of stock. I am so disappointed — how could this happen? I could have purchased the medium leggings and now I have nothing. I would like to know exactly what happened to my order. This makes me not want to shop at your store– excellent customer service is what I expect from a store like yours– and this whole experience fell far short of my expectations. Please respond. I feel that no one even cares about what happened.
Thank you. Diana
Sent from my iPhone

This is a smaller Anthropologie, yet they seem to get a good amount of inventory in there without it feeling cluttered. My wife loves this location, especially their sale section. She’s always finding great deals on good clothes.
Employees are also very friendly and helpful, without it feeling like they’re breathing down your neck.

Love, love, love this location. It’s so big and laid out so nicely. I think it’s my favorite location so far. It’s spacious but not too huge where you feel like you may have missed something. The girls that work here are the best!!! Everyone is on it here. I am always greeted, given fun and welcomed comments on item selections, and always leave feeling good about any money or just time spent there. Love going here for statement jewelry pieces or just something different for a top or dress. Their home section here is also fun to just browse. So happy to have an Anthro in the hood.

Up there as one of the «Best Anthropologie stores» (love Santa Monica too though, Penny is great!). Megan absolutely loves her job and along with that, she has a great «eye» for clothes I 9 out of 10 times, love! I usually come in (in a hurry) but no matter what, they greet you by «Name» and I am not always so easy, being in a hurry, etc. but always, Megan and the wonderful gal with short brown hair (a side parted bob, forgive me on the name) change the tone of my day, as they genuinely love their jobs! Kudos to this Anthro!!!

This is a large location with great customer service. The architecture of the building is worth the walk through. Even when this place is extremely busy, the store has a relaxing feel. Excellent retail design.

I love Anthropologie because their approach to creativity in clothing design makes regular life experiences so much more colorful and special! I also highly enjoy their line of knobs and kitchen-​ware. The knobs in my linen closets bloom with flowers while my measuring cups draw inspiration from wild animals rather impressionable kitchen technology. Overall, whenever my imagination needs tickling, I find myself in Anthropologie — taking in the beauty and uniqueness of their offerings.

I am an anthro junkie. I walked in to get a new volcano candle and ended up buying a new candle and 3 shirts. I love this place. Everyone that works here is so nice and goes out of their way to help you. Definitely will be coming back.

I just tried to return a $ 300 dollar dress to this store, and instead was told I could not make the return by a very rude employee.
I bought this dress in SF where I live, brought it down to San Diego this weekend to wear to my sister’s bridal shower, put the dress on, and the zipper then ripped. I am in LA for one day, and decided to return the dress to this location while I’m in town.
I went into this Anthropolgie to return the dress and the woman who was acting as MOD today (I think her name was Meigan — spelling?) was very rude and short with me. I am a «friends and family» member to Anthro, spend a lot of money at the store, and am a loyal customer. This woman told me that I could not return the dress with out a receipt… even though I have a «friends and family» card that tracks my purchases. I even still had the original tag. This woman told me there was nothing she could do with out the receipt in a very rude and condescending tone. I was told by my family member who works at another Anthropologie that any store would most definitely take the item back… well not this Anthro. She didn’t even try to accommodate me or look up my purchases on the card. I was under the impression that all Anthropolgies care about their customers and want to provide excellent customer service. Not this one and not this acting MOD for the day. She didn’t know the protocol at all, and I know this because my family member has worked at Anthropolgies for years.
I was VERY disappointed in this store and will never return. I think that Meigan’s attitude needs to be checked when dealing with customers, and maybe that branch should reconsider using her as a MOD in the future. If a tall, brunette, older-​ish woman greets you with a fake smile, stay away, she won’t be of any help.

Dani was super helpful in finding a dress I was looking for and placing it on hold so I could come see it and buy it. She even helped me find another dress that day. The store is really clean and well put together plus everyone was really friendly!

Wow, what incredible customer service! Not only does this Anthropologie store location have excellent selection and a killer sale section, but its employees go above and beyond the call of duty to help customers.
I visited this location in the hopes of finding a nice duvet cover on sale. This is hard to accomplish since Anthropologie’s duvet covers are beautiful, well-​made, and sell really fast! There was one duvet cover in particular that I was interested in. It was sold online in a nice neutral, cream color but it was completely sold out online and in most stores. This store location only had the bright orange color. The employee, Mickey, spent over a half hour calling all the Anthropologie stores across the different states that had the duvet cover in the color I was looking for. After calling a few stores we finally found a location in Oregon that had the duvet cover in the size I wanted! Mickey was super sweet, funny, and helped make my duvet cover dreams come true. The duvet cover arrived in less than a week from Oregon. I did not have to pay sales tax (because Oregon is amazing like that), no shipping charge. The package arrived in a box, the duvet cover and standard shams were wrapped in cute orange tissue paper and the Oregon store location left me a personal handwritten card, telling me that they hope I love the bedding. Holy cow, I cannot believe service like this exists!

I love taking my wife here… Great clothing, and a great atmosphere. They have somehow figured out a way to draw in the same audience that is my ideal client. I love drawing inspiration for my weddings, and sharing what they are doing to give inspiration to my clients as well.
We will be shopping here for years. We love this place.

Its okay store to go to, but I go because my wife loves being there and is a huge fan of the store. I like said on the check-​in, I love reading the books in the shop as I wait for my wife to finish her shopping.

I would love to decorate my house Anthropologie style. But knowing me, Ill put the wrong ecclectic things together and end up with a messy looking house instead.
Anyway, I love the bohemian clothing. They’re not cheap but if you choose your item right, it’s something you’ll keep and use for years. Example, I have a shirt I’ve had for 2 decades now. It’s «outside the current trend» therefore, in my opinion, doesn’t really go out of style since it was never really «in style» to begin with. Hehehe!
And when I get the major repairs done in the house, I would so attack the accessories in this store and replace all my door knobs and cabinet handles with Anthropologies’.

Could it be true?! An Anthropologie in my neck of the woods!!!
When signage for a new Anthro store went up in my neighborhood mall, I had to suppress my shrieks of joy, being that I was by myself and did not want to look like a crazed maniac. Anthropologie is BY FAR my favorite store. Santa, are you listening? MY FAVORITE!!! I am in love with their dresses, tops, sweaters, coats, necklaces, home décor, the list goes on and on. Now, if I could only afford to shop there regularly, that would be even better. Thank goodness for the sale racks.
Even though I’m stoked I now have one within 5 minutes from me, this particular location is far from being the best one. It’s pretty small and the variety is not as wide. The Grove and Third Street Promenade in SaMo are definitely better, but when you’re in the valley, one can’t be picky.
The managers and staff here are all great– not at all snobby and very helpful. They’ll start a dressing room if they see that you’re arms are full, and they’ll happily check on you and suggest other items that you might like. I always feel like a million bucks when I leave the store with a bag in my hand. And on the days that I leave empty handed, I get depressed and keep hoping that I win the lottery very soon.

I’ve actually never step foot onto this store, I only called in to order something that wasnt online/​at the store near me. I ended up cancelling the order the next day. Kristen was very friendly over the phone and promised she’d call me back the next day to confirm that the order was cancelled. I was a little worried that she wouldn’t be able to/​forget to do it, but I actually got a call from her the next morning! A+ for good service!