Jonathan Adler Headquarters

If the rating would allow a zero star entry, that is what I would have posted. I purchased a Channing Desk that is quite beautiful from Jonathan Adler in January. It took two separate attempts to finally take delivery. The first desk that was knowingly sent out by the manager was obviously damaged (as confirmed by the delivery guy). Instead of calling me to explain, they shipped it hoping I would accept their junk. I sent this back and waited another 6 weeks, yes, 6 weeks. I finally took delivery of the desk in late March. I noticed after the delivery guys left that one of the drawers did not close properly (I am sure that they knew this when they delivered it). I immediately called customer service and have been calling ever since to get this problem rectified. I have called customer service so many times I’ve lost count. With always the promise of them calling me back. I have yet to receive 1 call back from anyone at Jonathan Adler. They love to send emails that contain no information but that we are working on your issue without any specifics. At this point, I’ve have the new parts for the drawer for nearly 2 weeks and am tempted to try to fix it myself or hire someone myself to fix it. The local technician that they were suppose to send showed up without insurance being filed first though I had forwarded that info and let all involved know that that is a requirement in my condo building (pretty standard today in any reputable condo building). I will never again purchase anything from Jonathan Adler and wish I hadn’t purchased this desk. For this to take now nearly 10 months and counting to resolve is ludicrous! Buyer beware!