The Cannery Apartments

I AGREE BAD MANAGEMENT! STAY AWAY!
I saw an ad on CL and called, the 1^st number I got voice mail then I called the 2^nd number and the lady (the manager) who answered the phone is unprofessional, answers «hello?».
I ask about the apartment is she gives me a very lazy overview of the place, I tell her when I am looking to move and she says she has something coming available.
Then I ask her about all the negative reviews, She explains that is a result of rent increases and tenant who do not follow the property rules.
I ask about the construction noise which she does own, that I ask did tenants get a break on rent for the unpleasant conditions? No but it’s just about over I am told.
Then I ask about the mold issue, she denies there was ever a problem.
Then I came back to the rent increase… «So is there rent control?» I ask, she tell me if you want rent control go move to Berkeley,
I follow up with so I should expect a rent increase?
She tell me I don’t have to live there…
She also tell me that if she wanted better reviews she could pay to have people post them.
That tell me she does not care about the people who rent from her is will not take ownership of her short comings
Based on the conversation with the leasing agent, the reviews and a friends observation that the upgrades were made using the absolute cheapest materials, and are very tacky with no taste at all I will take her advise and look elsewhere

If I could give it no stars I would! I lived there for almost 2 years. First year was ok. Things were broken all the time they said they were coming back to fix and they never did! When it rains all the windows leaked inside and got all over the carpets and was ruining it. Told them 5 seperate times and they never fixed it, «just said we will fix it in the summer.» needless to say it never got fixed and rained again! I told them again and said they fixed it. Well you didn’t still raining inside. and I lived on the second floor! I told them it was the windows, but they said no it is fine.
I was looking to move because I got pregnant and needed a bigger place for my baby and I. Chi the manager began to tell me how hard it is to have children and I shouldn’t have done this, and that I better have help because I couldn’t do it alone! Well 6 months later my baby boy and I are thriving alone and doing well! Needless to say I moved out as fast as I can.
Oh and they are NEVER there! they say they are open daily… that is not true they don’t work Sunday, Mondays and never start before 1:00pm.
DO NOT rent there… you have been warned!

— two different cars got broken into twice! parked in covered, designated spot, this apartment is NOT safe!
— management does not care & is never in the office
— maintenance crew is SKETCHY, you have to let them come to the apartment whenever they feel like, its not ever possible to coordinate a time when we are home, they will not even let us know which day they choose to come. — Last time they came to replace a broken heater, left big shoe prints all over my white rug.
— on their craigslist ad they claim ‘state of the art’ fitness room, couldn’t be further from the truth!!! All they have is 1 treadmill, 2 bikes in an old moldy room that has no AC or heat.

from their ad a year ago, rates may have gone up:
$ 1275 /​1br — 700ft — Upstairs Unit, Pergo Floor, Granite Counter, Private Deck
| Cannery Apartments | (408) 216‑7620
501 W Hacienda Ave, Campbell, CA
A beautiful community with a garden setting near Los Gatos Creek Park.
1BR/​1BA Apartment
from $ 1,275/month
Bedrooms 1
Bathrooms 1 full, 0 partial
Sq Footage 700+
Parking 1 Reserved
Pet Policy Indoor & Neutered Cats
Deposit $ 800
Availability NOW
DESCRIPTION
Great functional floor plan. Large kitchen has a breakfast bar and is equipped with a dishwasher, stove/​oven and refrigerator. Spacious living room leads to a nice deck with storage & 2 closets outside the hallway leading to a nice bedroom.
Our location couldn’t be more convenient! Ample parking is available in the area. The Cannery is close to the Winchester light rail Station and just minutes away to the great shopping opportunities at the Pruneyard, Valley Fair, Santana Row and downtown Los Gatos. Enjoy a short walk to Los Gatos Creek Trails, Vasona park, and a city dog park, or you can zip to San Tomas Expressway, Highway 17, Highway 85, Highway 280, within minutes.
see additional photos below
RENTAL FEATURES
— Living room — Dishwasher — Refrigerator
— Stove/​Oven — Balcony, Deck, or Patio
— High-​speed internet
COMMUNITY FEATURES
— Laundry on-​site — Fitness center — Swimming pool
LEASE TERMS
9 or 12 months
Water, garbage and sewer are included

My experience with the Cannery apartments has been quite different than those posted. I think Unilocal is a great service but I always take comments with a grain of salt since most of the posts tend to be a fairly skewed perspective (primarily those who tend to be very upset about an isolated incident) whereas people who are happy typically don’t feel the need to comment at all.
I think the Cannery has a great location, the grounds are clean and pleasant, the accessibility is amazing and the units are nicely updated. I have lived in several apartment buildings and the management has addressed issues in a very timely manner. No living situation is immune to inconsiderate neighbors but I have found the Cannery very peaceful and serene.
A definite recommend in my book!

I must say I have to disagree with the comments below as my experience living at The Cannery Apartments was much different. I guess we all have to take these reviews with a grain of salt – ergo…
I lived at the Cannery Apartments for close to a year and I found it to be a great experience. I think for the price, it offers a great location in terms of accessibility to highways (85, 17,280), to downtown Campbell, to Los Gatos parks and trails (I’m a runner), and to the large Safeway just down the street.
The unit I lived in was newly updated with Pergo-​style flooring, paint and new appliances and unlike the previous postings, I found the management/​complex to be pleasant and very reasonable.
Unfortunately work has moved me further north and I had to move out of my spacious one bedroom at the Cannery and into a sardine can of an apartment in the city. But if I’m ever in the south bay again, I’d consider renting at the Cannery once more.

HORRIBLE HORRIBLE MANAGEMENT! STAY AWAY!
Despite the reviews, my husband and I took the chance… and sorry we did. We applied for the one available unit we were told would be available in 2 weeks. Paid the $ 60 application fee. 2 days later we were told we were approved… BUT we had to move in within a week. We had to go back and forth with questions between an employee, because the manager is apparently always busy and unable to communicate directly. While we waited for this manager to call, the next day we got an email from her saying the apartment was given away to someone else because she couldn’t figure out a move in date for us!!! Outraged, we called and told her we’d been waiting for her call, which she said she never got any message from her employee so now it’s up to corporate to decide who gets the apartment because someone else applied the same day as us.
On top of that they didn’t want to refund our application fee due to their own error by taking another application for the same apartment, even though we were already approved. Why they are taking multiple applications for one apartment on the same day without telling anyone there are other people who’ve applied for the place or are already approved is beyond me! So the manager said she’d call us today… never did! We went in because we were under time constraints to move from our current complex and need an answer to what’s going on. They told us the manager would be emailing us within the hour. Not only did it take longer than an hour, the email was a rejection letter stating they denied our applications due to unsatisfactory comments from our current complex, which she never did give us a chance to explain.
It took FIVE DAYS for these people to deny our application when I could have applied elsewhere. Now I only have one week to find another apartment before I can give notice to my current complex. They lied to us THREE TIMES!!! First they approve us and then give the apartment to someone else because they «couldn’t contact us» and then the next day decide to deny our application. WHY WAS IT APPROVED IN THE FIRST PLACE?!! DON’T WASTE YOUR TIME AND MONEY HERE! JUST LIKE ALL THE REVIEWS SAY, THIS IS A HORRIBLE PLACE WITH HORRIBLE MANAGEMENT!!! I filed a claim with the housing department and on to BBB!!!
I SHOULD BE GLAD I COULDN’T RENT HERE!

If I could give this place 0 stars I would. Besides the fact that management is NEVER available and when they are (I hate to pull this card) but the language barrier makes it next to impossible to communicate with them. It is expensive but as far as my experience goes, every complex with «amenities» — like a small pool and smelly room with an unplugged treadmill from the 70’s — is overpriced.
My biggest problem with this place was that 2 months in, my roommate had black mold growing at an alarming rate in her bathroom. They came in and «cleaned» it and asked her to keep bleaching it but it kept getting worse. She was very sick for months and finally a doctor told her it was mold in her lungs. Meanwhile, my dog was puking regularly and pooping blood.
We immediately vacated and submitted (in writing and in person) requests for them to terminate lease without penalty, return deposit and compensate us for doctor/​vet bills. They refused and demanded that we follow regular protocol and inspection to determine what portion of our deposit we would receive. As far as I’m concerned they were negligent about the mold because it was pretty obvious they knew about the issue before we moved in and they clearly planned on finding tenants after we left. We are still fighting them on this.
I have lived a lot of places and never had such issues. It doesn’t seem like anyone here is disagreeing with me… don’t live here.

Why not 0 stars? Lived here for one year and this place has gone from bad to worse. Apart from the expensive rent $ 1600 plus pet deposit and extra rent for a dump of a place with a lousy patio that is worthless, there is no A/​C (you have to pay yourself to get in installed — around $ 750 and then gawd knows what happens when you leave?) And this is just a two bedroom, 1 bath, 2 toilets — there is no such thing as half a bath people!
Managers bring in illegals to work here doing maintenance and that’s when things go missing (cars broken into, bikes stolen, etc.). Telling them this is like teaching pigs to sing — they will not believe you. Had former neighbors complaining of security deposit not being returned for no reason and the same thing happened to me (until threat of lawsuit brought me some of my deposit back).
Druggies started moving in (wonder why many ‘strangers’ come in to the same apartments day in and day out and all hours of the night?).
Pool sucks! Not heated at all so it has to be a 100 plus summer day when you can enjoy it.
Moved out as soon as my lease was up — not recommended to family and friends — stay away, this place is a nightmare. Much better places to live — duplex down the streets cheaper and bigger than this trash.
Good luck !

Ok, let me say, we did not and do not live here. This is a review of their leasing office.
My wife and I were apartment hunting this past weekend, and decided to go here based on a craigslist ad. We roll up around 11:45am, and find the leasing office has a «back at 12:00pm» sign on it. Ok, no worries. We go look elsewhere for a whole hour and then come back at 12:45. The sign is still up, door is locked, no one to be found.
«Open 9a-​6p Daily», it says on the door. Should read, «open when we damn well please». Wasted two trips here, and didn’t even get to speak to anyone or tour any apartments. Forget it.

I would rather be homeless than live in this complex again. We rented a less than 900 sq foot apartment, 2 bed 1 bath for $ 1650! (INSANE). And it was a DUMP. The people above us smoked like chimney’s and that is all we could smell, even though there was a no smoking policy. The patio was so small we never even bothered to go out on it. The kitchen was horribly outdated and too small for even a table to fit in.
Terrible storage, bugs, run down, and THE WORST MANAGEMENT EVER. Never addressed our concerns or returned calls. They also left nasty notes on our doors that didn’t even apply to us.
Worst apartment living experience I have ever had.