Sisbro Company

(This is for an encounter we had in 2011)
Follow-​up is terrible at this place. Would have given them ½ a star if I could.
Delayed quotes, wrong items, wrong prices, waited a week to confirm an urgent order and sent us extremely nasty emails when we took our business elsewhere.
Had a very bad experience with them. Would not recommend them to anyone.
EDIT 2: They sent us a bill for an item we never ordered (7 months from when we got a quote. not purchase. but quote. from them) and kept pestering us with it. But got no response from them when we asked them for a signed receipt that we had picked it up!
EDIT 3: I hear this place has closed. (little wonder!)… Hmm…

Terrible customer support. Called ahead of time to be sure they would be open when we showed up.
When we got there after a long drive, the doors were locked. A woman exiting the building told us to take it up with the owner and went to her car.
Maybe some people need specialty piles and shower stems. Go there if you must. But I would stay clear of this supplier — there are plenty of fixture outfits who are actually pleasant when they take your hard earned money.

They saved me money and time! They have a great selection and the service i received was amazing. Their prices are as good as the internet and you get service and technical help you need to have the perfect setup.

Quality product in a neighborhood setting. I asked them to give me a break on the price of a beautiful marble countertop with an undermounted sink, and they did. Nice!
The undermounted sink came with mounting screws that were too long. When inserted flush, they perforated my countertop. A chunk of the counter broke up, but was repaired. That’s not SISBRO’s fault, I blame my installation guy as much as anything, but it did happen. Always check your screw lengths, making no assumptions.
Went back for an oversized kitchen sink with scratch resistant enamel. SISBRO was the only vendor that I found that carried it. Two years on, we still love it — complete thing of beauty, and I’m appreciative of SISBRO’s help.
I would go back if/​when there is a need.

I can’t say enough about the customer service and it’s all good. Sheila went way beyond the call of duty to find me the correct parts to fix my BrassTech kitchen faucet. I highly recommend Sisbro for superior products and service.

In the beginnings of a kitchen remodel, Sisbro was recommended to me by a friend for its selection. Great selection yes, but not the greatest customer service. Just in the door we were greeted by an overly aggressive saleswoman who, after asking me what I wanted in a new kitchen sink, spent the next few minutes telling me why I didn’t want what I wanted. Big turnoff. I’d rather be ignored at the home improvement stores than to be told that I’m wrong in wanting what I want. Don’t think I’ll be going back.

I came to Sisbro after a fairly negative experience with another plumbing supply place.
Sisbro was great. I knew what I wanted so it was a quick in, order, pay and out.
There was some miscommunication with the delivery but Kim ended up delivering everything herself. They were a pleasure to deal with every step of the way.
I would definitely use them again.

For plumbing fixtures we were impressed by how people are knowledgeable at Sisbro. They spent the time explaining what makes a good tub/​toilet/​fixture in general. We ended up getting all our fixtures from them (excluding Hansgrohe faucets as we found them a little pricey).
They even have a room for kids with TV and a WII, which made the store our kids choice as well.

I have a little weekend place in the Santa Cruz Mountains. The waters kind of funky and does horrible things to the plumbing. Last month the shower started dripping – well more like it stopped shutting off.
I pulled the shower stems and took them to Ace Hardware, I took them to Home Depot, and to Lowes, and to a few plumbing suppliers. Nothing, nada, zip. Nobody carried them and no one could even suggest a substitute. So last weekend we were calling contractors getting ready for the plumbing replacement and major tile job.
Today I had some time to waste in San Jose so I decided to pull the valves and take them with me in case I passed a few plumbing emporia. I pulled out my trusty iPhone and in the «Near Me» application I typed plumbing supplies. Up popped Sispro. It was quite close to where I was so I decided to call the store. The phone was answered right away and the woman suggested I bring the stems in and they would help me out.
I walked in the store and was looking around when one of the owners «Heath» asked if he could help me. I whipped out the cruddy valve stems and he said «Harden». I don’t have them, but here’s who does. Then he proceeded to call both stores (one in Santa Clara and one in Mountain View) to make sure they had the part. He explained to me how they worked, how to tell hot from cold (a stripe in the thread), and that my water softener might be causing some of the issues.
Since I fully intend to replace this cruddy-​hard-​to-​find shower with something from this century I asked him some other questions about bathroom equipment. His knowledge, candor, and friendliness really worked for me.
Today Sisbro didn’t get a cent from me. However, I have the parts, my shower works perfectly, and next time I have a plumbing question, it will be straight to Heath. What’s more, when I order my new bathroom equipment, I promise you it will be from Sispro.
It was probably the best retail experience I have had in a long time. Today Heath saved me hours and hours of frustration. You have no idea how much time I have spent trying to find these valves.
CT

Many, many thanks to Heath and Robert for making my bathroom remodel soooooo easy… in fact, it went so well, I decided to do my other bathroom. The customer service is what this business is ALL about… you start out being a customer and end up a friend. If a problem comes up you are never pushed aside or ignored… you are treated special from the beginning thru the end and after… many thanks to my friends at Sisbro.
A shout out to Neal the store plumber… he is amazing!!!

I was recommended to the store by a friend, who used them for kitchen and bathroom remodel. I have all good things to say. One, I ordered the wrong kitchen faucet and they took it back and reordered the correct one for my sink. Everything that I have ordered came in promptly. You can get some items at a better cost online but they do discount their products. Why not support local business. I would not hesitate to recommend SisBro to anyone looking to remodel. Very helpful staff and very busy store…

I have had nothing but good things to stay about this place. We are doing a renovation and needed fixtures for the entire house. (SO OVERWHELMING!!!) Robert totally took care of me. Instead of me walking around blind, he asked me what I wanted, what was my budget and we went from there. It does get busy, so I would recommend you have an appointment. There is a little room in the back to let the kids play.

In my search for bathroom necessities and not liking the Plumbing Gallery… I ended up at SisBro with my wife.
We walked around the shop for about 15min when a sales person came by. We liked how they gave us a little space at first, then when he realized we had no idea what we were doing, he offered his assistance. He spent the next ½ hour explaining everything from the shower mixing vales to dual flush toilets. EXTREMELY helpful for us since we’ve never done this before. We ended up buying a single sink vanity.
2 weeks later after looking around the bay for more bathroom ammenities, we ended up back at SisBro for another vanity and 2 toilets. Their stuff is expensive since it’s high end stuff… but they were within $ 20 of the least expensive place we could find for identical stuff.
Since we live fairly close to their shop, they even offered free delivery on all the purchases which is awesome since it’d be tough to fit a 60″ vanity in the back of a suv along with 2 toilets. but then again, if you spend nearly $ 2k at a place, you’d hope they’d throw in free delivery.
we don’t have kids, but there’s a kids playroom with a tv, games, and other activites to entertain them while the parents took care of business. pretty smart move.
would i go back? yup… we did.
expensive? yes… but that’s because it’s higher end stuff.
customer service? appears to leave you alone until you need assisance. we liked that. very knowledgeable and not pushy. never tried to oversell us once.
selection: good showroom with lots of product displayed. can order anything you want from the companies they rep.

My first 2 star review and it is not fun giving it. In my hunt to find bathroom fixtures and a bathtub for our new bathroom I found Sisbro through a wholesaler I have previously used in SF. As I was potentially going to purchase a heavy bathtub I was looking for a supplier close to the city of cats. I entered this pretty small and cramped store on the outskirts of downtown Campbell and not one of the 3 employees acknowledged me during my 20 minute visit.
One of the 3 employees was with a customer so that was understandable, but not even she said someone would be with me soon. It did appear they had a reasonably good selection of kitchen and bathroom products, this type of business relies on customer service as prices and availability are not displayed. Fortunately I have choices as a consumer and took my business a few blocks up Winchester to R.V. Cloud to secure Kohler fixtures.
Potentially this situation could have been due to something totally beyond me, but my first impression was completely unsatisfactory. Hopefully this is a one-​off event for this merchant.