Jiffy Lube

Brought my 2003 diesal excursion them guys are great and trust worthy, all the bells an whistles right on brozz

I am not the first person to say that Jiffy Lube completely ruined my car. I brought my car in for an oil change and then later that day my car was leaking oil, upon going to Jiffy Lube my car NEVER leaked oil. Two days later I brought my car back in because it wouldn’t stop leaking, they said they fixed it by putting a larger sized drain plug in to re-​thread the damage (I trusted them it’s their job). Later that day I noticed it was leaking… AGAIN. Brought my car back in… After 45 minutes they tell me that my car is not drive able, that my oil pan and gasket is broken, and this is all from them putting in an oversized drain plug WITHOUT my consent. One of the employees brought me an estimate of $ 440 «with a 15% discount». Moral of my review here I am just trying to help people from saving their money and car because Jiffy Lube in Cameron park is NOT the place to go.

What a nightmare. While sitting in the waiting area, a greasy kid tells me that there is a problem with my radiator and it would need to be replaced. I asked to see the problem and they slowly walked towards my car and they showed me the entire top of the radiator was torn off. How in the world does a radiator self destruct? With no eye contact the kid told me that my car was 14 years old (which is not old for a Toyota) and this happens often. Now I am insulted that he tried to tell me a flimsy lie and expect me to pay for a new radiator which was attached and working fine when I drove in. So I told them that I would have the car towed to Pollock Pines and have my mechanic install a new radiator and send them the bill. Then I get the real story that one of their highly trained $ 9/​hour dudes was removing the oil filter and the wrench «slipped» and the radiator was accidentally beheaded. Then I am told that they would install and pay for a new radiator in 20 minutes. Over two hours later I am told that my car is ready. Except for one guy out of the 5 or 6 guys there, no one said they were sorry. When I get home I am telling my neighbor about the my adventure and he tells me that the Toyota dealership does the same service for the same price. Stay away from this place!

So I have to start by saying this is a mixed review. I broke down on a Saturday afternoon in Placerville. I knew what was wrong with my truck– having had it happen on 80 a couple years before so I call here to see if they had a fuel filter in stock for my car. The guy who answered said no problem have it towed to us and we will take care of you. He even told me that there was a coupon I could download. This service was great– once I got there service went down hill fast. They tried to upsell me on multiple devices I did not need including an oil change — I had had one 2 days before. The head mechanic even tried to refuse to do the service I was there for saying they needed to replace my fuel pump — this was without ever looking under the hood. Once my husband showed up they refused to talk to me and would only talk with him. Once the service was done I headed to the truck and was met by the young man who answered the phone. When I told him about my inside experience he did apologize but I was truly disappointed that as a woman in the shop they assumed I knew nothing about my truck.

It is just like any other Jiffy Lube, which has become pretty expensive, and never was very impressive. But this one is next door to a really good Japanese restaurant. Their sushi looked good, but we had a couple of bento boxes and it was nice to have such a yummy, healthy lunch, while we waited for our oil change. :)

Been going there for years but Saturday I had the bad service they said my car never been there took almost 2 hours to get done had to go back today they put the plug in wrong. Will never go back

I am a fan of Jiffy Lube and the one in Cameron Park is definitely included in my admiration of the business. Attentive and quick employees, who make sure to check everything on the list when you come in for an oil change. Nick at the counter was very helpful, explaining their oils and rates for suggested future services. The price was great, that I had a coupon for $ 10 off made it even better! I loved the fact that they vacuumed out my car for me today — especially because I am very negligent when it comes to keeping things tidy. I will go nowhere else for oil changes while I am in Cameron Park:)

Very helpful and quick. Brad was great and keep us up to date on our differential service even taking the time to show us the condition of our fluid. Got us safely back on the road for our 3 hour trip home!!!

Highly recommended! Fastest and most thorough oil change I have ever received. The staff was professional and checked the oil in front of me after they were done. Will come here again!

I would never, ever, ever, ever go here again or recommend them to anyone. I have been using the Jiffy Lube in EDH for years, without incident. I thought it would be just the same to go to the one closer to my house but that was far from true.
I’m not going to say that the employees were under the influence of anything but I’ll bet they didn’t just spend an hour crying to make their eyes that red. Regardless, I still trusted they knew what they were doing. However, I should have known better when the manager peeled out of the parking lot at stupid speeds and almost hit another car.
Anyway, they did the oil change and per procedure they are supposed to walk you to your car and show you under the hood and whatnot… that didn’t happen. We walked ourselves out and then stood there for a while before someone else realized the ball was dropped and ran over to assist us.
Now the kicker — I filed my gas tank that day and by two days later, I was at a half of a tank. After 20 miles my gas gauge went down. Mind you, I had a Toyota Yaris, whose gas tank normally does not move until at least 80 miles. I knew it had to be my oil and I was really upset. My husband took it back and it was over a quart overfilled. That can not only affect your gas mileage but it could also hurt the car. So what did they do to remedy the situation? They offered me 15% off my next oil change. The same coupon I had already used to that oil change. They didn’t offer to replace my wasted gas, refund the oil change, or give me a free oil change. That was enough to ensure I NEVER go back.
Horrible customer service, uneducated employees, and careless work.

These guys are great — they get you in & out real fast. Just found out they do brakes. They checked my Tundra and said the rear brakes were ok, only needed the front disc brake pads changed… Saved me alot of money and stress. Im back out on the road safe driving!

We have only gone here twice and today was our 2^nd time. The service is always great, they’re all super friendly, willing to show you everything they tell you about. We thought we were going to have a problem when they accidentally unhooked a hose and didn’t reconnect it, which caused us to fail our smog which we then had to pay for a 2^nd smog test, but when we confronted them about the error we encountered, they apologized and reembursed us the money for the retest. Very pleased with their service and we will continue to use this location.

I wish I could give this place a big fat ZERO.
One time, I took my truck in there. The guy is telling his buddy how having my tail gate down actually gets WORSE gas mileage. Whatever just change the oil.
Next time I took my car there before I left for a road trip. During the road trip, I can’t find my Ipod cord that plugs into my deck. To make a long story short, it disappeared. Never saw it again after that day.
Lastly, my side kick TB took her car there. Looked like they took her used motor oil and cleaned her windows with it. AHAHA it’s not that funny but seriously…
This place has always had a negative stigma to it ever since Scott sold it to Jiffy Lube. It’s a damn shame the one on Merrychase closed as well because that one was the best!
I do NOT recommend and they’ve lost two customers (TB and I) and I tell peeps all the time NOT TO GO THERE. You should take my advice as well.

Wrote this review on 4÷14÷2012:
Based on three visits, I will give this location 2 stars. Why?
First visit was neutral. Expected to be bombarded with offers. They also did not honor the discount advertised, nor was it written it couldn’t be used for specific services. Boo to that.
My second visit, I was told the car had no oil and the serpentine belt needed replacing. I arrived at Jiffy Lube from Tahoe. Obviously, there’s oil in the car. After that visit, the car was brought to a Subaru specialist and they went over the vehicle. Serpentine belt was perfectly fine.
At this point, I’m annoyed. I already sensed that they were trying to sell me on services.
Visit #3 was the last straw. Brought in the car and was told the serpentine belt was fine. WTF. Really?! A miracle, you say! Plus, we asked not to have the windshield wiper fluid filled. It was filled.
I’m all for convenience and supporting a business in my neighborhood, but holy hell. Obviously, tricking/​lying to customers is an acceptable practice here. If you ever see a review of this place, from me, giving high marks… disregard it.

I love jiffy lube’s free coffee and free bottles of water. But here is one out of my many experiences having to deal with this Jiffy Lube’s mistakes!
I came here minutes after getting my oil change at the Cambridge location to install a new battery despite knowing they have made mistakes before. The all male staff were super nice, as always, and after waiting a short wait, my car was ready to go. As procedure follows, the employee walked me to my car where my hood was closed. He is supposed to show me how all caps are tight, but since the hood was closed he just said your good to go and I said okay got in my car and left. My car was running great, until the next morning I went to start it, and it WOULDN’T START BECAUSE THE IDIOTS AT JIFFY LUBE FAILED TO TIGHTEN THE BREAKERS ON THE BATTERY. HOW? I don’t know that much about cars so I was freaking out, it was easy to fix, required a trip to auto zone but it’s ridiculous i even have to deal with that!
I recommend going to the Jiffy off of Cambridge exit, on Palmer drive, you get your free coffee, bottled water, excellent customer service and trusty accurate service!

I thought Spee-​dee Oil change in San Bruno had great customer service, then I went here. As soon as I got out of my car, they opened the door for me and offered me coffee and water. WTF is going on? I’ve never had a door opened for me or been offered a beverage at any oil change place in my entire life. So weird! I love that their waiting room has two huge flat panel tv’s next to each other. The one on the left shows the camera to the garage so you can watch that they’re doing to your car. The one of the right had the History Channel. After about 10 minutes they took all my info down. Dang oil changes here are pricey, even with my $ 10 off coupon. Maybe I should just go to the dealership next time. 10 more minutes my car was done and someone opened the door for me (what’s up with all the door opening? I kinda liked it *curtsey*) then proceeded to walk me to my car and summarize all the things they did to it. Then the guy even opened my car door for me and all 3 attendants said bye to me and told me to have a nice day. Talk about top notch customer service. –1 store for their price to replace my serpentine belt, after making a few calls I found a place closer to home that will do it for less. After seeing Rick W. s review I may have to update this in a few months and take away another star if I find that I have the same problem.