Sound Lion

Not totally sure why headphones here are 100 $ more than they are at other stores. It’s my fault for not doing enough research, and for opening the box. I would just think that a company would if not price match at least cut me some slack when it comes to a return.
Stores like this are the reason why Amazon is thriving. I don’t like that they are either but I’ve had better customer service with an Amazon robot than with an actual human being at Sound Lion.

I have had a series of excellent customer service experiences at Sound Lion. At every turn, the staff has been extremely helpful, knowledgeable, and all with a sense that they truly wanted me to leave happy. I highly recommend this company and this location.

The sales clerks acted like I was inconveniencing them as they sat chatting and texting in the back of the store. They did say hello when I came in. I looked to get their attention and said hello again and waved expectantly because I had questions. They didn’t respond. I finally had to say to say HEY can I get some help? (the store was empty otherwise). One reluctantly came over. I wanted help, but didn’t feel like I could ask. The clerk then asked me after I indicated which one I wanted (that I chose on my own, I went there because I wanted assistance but got none) and he actually asked me «Oh, do you want to buy something?» I thought about leaving or not buying anything, but I needed headphones. I was barely there for 5 minutes, and I wish I had taken my business elsewhere. They continued their conversation as if I wasn’t there as they checked me out. I don’t like getting ambushed by overzealous clerks, but this was just plain rude behavior.

Encountered some especially rude customer service. Went here with my boyfriend to look for headphones, and he offered me to try out the pair he was listening to as well. I admitted that I wasn’t the hugest fan of the sound, to which the salesperson snapped, «are you the one who’s going to be listening to them? I would just go with what you think and not what other people say.»
(Because you know, people never listen to music with their significant others. That’s totally not a thing. smh.)
If you’re so desperate to sell your products, you might as well try to be polite to your customers. I’m sure that other salespeople there aren’t as rude, but I just wanted to share my experience.

Phenomenal customer service. They matched competing prices and did not hesitate to assist and exchange a product that was defective. I was expecting to be sent to deal with the manufacturer directly but these guys were awesome. Really friendly. Definitely come here if you’re looking for a great gift or something for yourself. Happy holidays.

Never going to buy headphones anywhere else. The store GM first helped me find the over-​the-​ear headphones that I had been looking for. The service was so great that he helped me a few days later get ear buds for working out. He let me try samples and see what helped best and stayed within my price point. He also let me know that if I were to lose the plastic part of the buds he would replace them for free. Fantastic!

Awful post sale service. After buying expensive earphones from this store I had problems with the product. Manager Evan Zalios told me that the store no longer handled the product and that he could not take it back, but would help me get them repaired. He never did. I emailed and called over two months and got no satisfaction. Right now I’m out $ 300 and just sent a third email to Evan. Avoid Sound Lion.

I’ve been here twice now. Once to buy a pair of bluetooth headphones from a gentleman named Evan. Evan was very knowledgeable of the products and the sound quality they had versus the price. Furthermore, he was able to provide some personal insight which further helped my purchase.
Unfortunately, after about 2 weeks, the headphones I originally purchased were not for me. Returning my item was easy as cooking a hot pocket in the microwave. Evan was again the associate who helped me to find a new pair. We stuck in the same price range, and he provided me with some new options based on my updated criteria. Everything ran smoothly and I am currently content with my new buds, listening to music as I type this :)

Sound Lion is one of those small companies that you’ve never heard about, but focuses on providing the best selection of headphones with unbeatable customer service. I can testify to this. I came in here last week to get a pair of sports headphones and they gave me the best customer service that I’ve ever seen. The sales associate were very nice and welcoming. You can tell that they care about your experience here at the store and helping you find what you need. They’re very knowledgeable about the different kinds of headphones for different uses.
When I told the sales associate of what I was looking for and the budget that I am constrained under; the guy wasted no time and immediately pointed me to a pair of Sennheiser headphones designed for working out and running with durability and good sound quality. I was in and out in 5 minutes. Now that’s good and fast customer service.
The store itself is small, but have a large selection of headphones with different price ranges that would suit your needs.
If you are in the market for a new pair of headphones, definitely check this place out.

This is the first time I’ve ever written a review for a place where I bought nothing. For those of you who want to read a great review of a buying experience, look at Emma M.‘s review from ¹¹⁄₂₀₁₃.
You know how you go into a big electronics store and the employees seem completely disinterested? This place is just the opposite. The guy who runs this place clearly loves audio. I was looking for a specific set of earphones which he didn’t have because they were recently discontinued.
So, at this point, he could have tried to put a hard sell on me for something he did have in stock. But he didn’t. He told me the new model that will replace the discontinued one and said that they are waiting to get them in.
Folks, there’s a reason why this place has such a high ranking, and it’s because when you go in there, you realize right away that the guy (I think his name is Evan), knows his stuff. And for the added comfort of knowing that he’s going to help me if something goes wrong with something I purchase there, that kind of peace of mind is worth it’s weight in gold.
I’ll write an update when I actually do make a purchase. But for anyone who is considering a new set of earphones, headphones or some type of bluetooth speaker, you’ve got to check out this place because it is totally chill.
Update: I went back today and Evan was there again. I walked out with a great set of V-​moda Bassfreq Metal earphones. Let me tell you why this was such a great experience. Evan listened to what I was looking for, and then asked a couple of question. Then he not only gave me a range of earphones to listen to, but he took the time to actually clean the earpieces with an alcohol wipe before I tried them on. How’s that for service?
He didn’t pressure me to buy the most expensive model that he brought out. He just let me take my time and pick out the ones that sounded the best to me. Could I have gotten these on
for a few dollars cheaper? Yes. But when you factor in the service, the fact that I know I can bring these in within the next year if anything goes wrong and he’ll do me right, and that my purchase is supporting the type of business service that other companies should strive to copy, it’s a no-​brainer.
There’s a reason why just about every Unilocal reviewer gives him 5 stars. I can’t think of any electronics place currently that has the level of service that you’re going to find at this place. Check it out and you’ll see what I’m talking about.

Just purchased a set of headphones from this great local store. The staff member who helped me, Evan, knew exactly when to ask a question or let me just browse. Loved shopping around here as they let you try on and use any set of headphones in the store even if there’s no current floor model.
Evan made sure to fill me in on the manufacturer’s warranty benefits and personal preferences for my planned uses. Would definitely recommend staying local and purchasing from here. With the military discount it was an easy call.

Ok this place is Great! I got headphones and didn’t really like them, so about a week later. I go and tell the guy, (evan) and he brought out his recommendation, as I tried on about 5 pairs, and sit there listen and ask about them. He’s very nice about it and I ended up getting the ones he said. Lol. They are the BEST ear buds ive ever owned! The Vmoda base freq. I highly recommend the brand.
This is now my store for any kind of headphones, speakers, etc.

Bought a pair of V-​Moda M-​100 headphones here. Same price as on Amazon with exception service. The guys answered all my questions, helped me select the right pair, and gave me plenty of space to check everything out. Highly recommended!

I really should’ve written this 5-​star review last winter when I originally bought my Bowers & Wilkens C5 in-​ear headphones but my experience there yesterday only solidified by positive feelings about this place.
When I first came in last year Evan was super helpful and informative and let me try out numerous pairs of in-​ear headphones. I wasn’t rushed or pushed towards more expensive headphones, he really listened to my needs and what type of music I typically listen to to make sure I found the perfect fit. I ended up getting a more expensive pair of headphones than I originally was planning on because the customer service was so great and because he said if there was any problem with the headphones in the future, to just bring them in and they’d take care of me.
Fast forward almost a year later and after significant use and love of my Bowers & Wilkens, they began to get a little crackely and fade in and out from one earpiece depending on how the plug was twisted. For the most part the sound was still amazing but finally I decided to bring them in to see if there was anything they could do. Evan was there and remembered me from my initial purchase and when I showed him what the problem was, he immediately was able to look up my purchase since I had registered it in their system and he just took a brand new pair of Bowers & Wilkens identical to mine right out of the box and into my hands. No questions asked, no paper work to fill out or insurance claims to submit. Just in and out in 5 minutes because they are the kind of business that holds by their claims and stands by their products. I guarantee that if I had bought them at Best Buy or even an Apple Store I wouldn’t have the same great customer service and easy replacement policy if something went awry with their product.
I whole-​heartedly endorse these guys and support an independent business as knowledgable, friendly, informative and all-​around awesome as Sound Lion. Everyone should buy their headphones from them and I without a doubt will continue to be a patron of theirs so long as they’re around.
Evan and the rest of the Sound Lion team, in the words of Fabulous, «You be killin’ em.» Thanks again.

I bought a pair of Senns here a few months ago. They were expensive, but I felt they were worth it. And then they died. And I am not so well-​heeled that I can say, «Ah well, guess I’ll just drop another $$$ on a new pair!»
I called the store; they recognized my voice and said, «Bring ‘em in,» and they exchanged my broken down headphones for a brand-​new pair.
So, yes, they totally back up the pricey headphones with excellent customer service!

Great to have a place to try out high end headphones before purchasing. Even better to give that money to some local guys who love music and have extensive knowledge of headphones. I totally understand the need to carry lots of US standards like Beats, since the high volume of foreign tourists probably buy them like candy. However, it’d be a more perfect store if they added in some high end headphones that I couldn’t find at best buy, and headphone amps.
All in all, a great addition to harvard square.

I didn’t have a bad experience with anyone in the store, and it’s definitely well kept, it’s just the store doesn’t need to exist. It looks like a fun headphone store from the outside, but inside it’s just Skullcandy, Beats, and Klipsch. Ok, it also has Sennheiser and Grados, but even on these counts it’s very much not the only one in a mile radius.
Honestly, it’s pretty much the headphone department of every big box store but just that department. That leaves me considering it only as a less convenient option.

6 stars.
Went in on a whim about a month ago and ended up spending an hour talking with Mike who was super knowledgeable and friendly. I was with 3 others and he proceeded to help us all find our next purchase (I’m still saving for those V Modas). Even though I did not buy anything that night, I left knowing that I will be back to support this store.
Finally went back today to grab a pair of Shure earbuds for my husband’s birthday. Met with Evan who was equally as friendly and educated in his craft as Mike.
These guys know there stuff. They create an environment that lets you take your time to make the right purchase. I am now going to stop wasting money on cheap earphones. Give these guys your business, these guys are awesome.

This place is absolutely fantastic.
Sick of my 400^th pair (maybe a small exaggeration) of $ 7 headphones from Amazon and tired of the fall-​out-​of-​my-​ear freebies from Apple, I decided it was time to invest in a real pair. I didn’t know much, but after only a few minutes in the store with these guys, I felt confident and educated. And that’s really when the exceptional customer service kicked in …
«Here, try these. See if they feel more comfortable.»
«Try this pair in one ear and this pair in the other — see if you can tell a difference in the sound.»
«A lot of people buy these, but a lot of people buy these, too. It really comes down to sound quality and comfort.»
No pressure to buy, no pressure to go with the most expensive pair. It really was one of the best customer service experiences I can remember.
When you’re ready to choose quality (of headphones) over quantity, go here. You’ll be glad you did.

I’ll admit it. I work in Harvard Square and when I saw that there was a «headphone» store opening in Harvard Square I was actually a little giddy. Unfortunately the month or so that I daily walked by the storefront and got more excited only led up to complete disappointment.
Yes they have Sennheiser, after that they drop off into the world of crap like Beats.
I was really expecting to have them carry different headphone amps for both portable and home rigs, and maybe carry some Line Out Dock connectors and the like.
Instead…its just for college students. and really not even ones that care that much about sound… again…BEATS. Dreck you can buy from Best Buy.
Cambridge is not a poor city. Harvard Square, besides the daily bland menagerie of beggars and horrid artists, isn’t made up of the penniless.
If I want to say audition a high end pair of Sennheisers. do they have them? Maybe. If I want to hear some Audeze, do they carry them? Not even close. How about Grado? How about in-​ear-​monitors from Shure? Entymotics? Ultimate Ears? Nope, nope, nope, and nope.
I wish the store luck, but in my opinion a headphone store should carry more than just the dreck one can buy at a Best Buy. They should carry at least some amplifiers, cables, and definitely higher end brands and models. As it stands, mail order will tend to continue to get my buying dollar as Sound Lion offers nothing I want.