Mark of the Unicorn

HORRAY for all the improvements from MOTU…
The other person’s review was nearly 6 yrs ago… I am not associated with, nor have any ownership in the MOTU company… HOWEVER… I feel a more current review of the CURRENT companies customer service and their product line is in order: Sept. 2013
A lot has changed at MOTU. Their customer service is exemplary now (2013)… almost instant response. They have addressed the ‘wishes’ and ‘suggestion box e-​mails’ contacts with an upgraded and stable software offering. The hardware firmware has been updated to be current with the latest software from Apple and Microsoft… YES… Digital Performer now works well in BOTH formats. Stable and FAST.
They have added a great deal of NEW plugins to enhance Digital Performer, which puts them out front and a ‘game changer’ as programs go.
While known primarily for Digital Performer’s excellence in handling audio in movie editing… they have made additional advancements in this side of Digital Performer such that it is now leading the pack with Pro Tools taking note and busy re-​programing their software to compete.

This is not a performing arts venue, but rather a company that makes «professional» audio and video products for computers. There was no other acceptable category.
They once were an amazing company and perhaps still are in many ways, but since the advent of Windows Vista, they have shown themselves to be an absolute joke in terms of customer service, development, and support. I worked for a small high-​tech company like this for over eight years, so I know.
I have never been treated the way I have been treated by them by any entity ever. They are variously in turn rude, self-​contradictory, paranoid, more secretive than the CIA, arrogant, and inept.
If you were fool enough to go for the upgrade to Windows Vista 64-​bit (as I was), do not believe their website. I did it with their assurance that they had the drivers for my rig, which has been my «killer app» for quite some time. Contrary to what they state, they DO NOT have a driver/​software for the 896 original. If you intend to use this august device, DO NOT upgrade Windows past XP!
This company is so full of it. The latest outrage is that after all my bitching (this has been going on since April 2008), they deigned to give me «secret access» to a «special pre-​release version» of their drivers. Not only did it not work, but it was missing an installation file, so now I can’t even get the damn thing off my computer. So pissed!
I once tried to call their main number to try to speak to someone there about this. (You realize, they are making false claims on their site…) The woman I spoke to reminded me of one of those bellicose «bee-​yotches» that they satirize on Saturday Night Live or Mad TV with the long fingernails, atomic hairdos, etc. I tried to ask the name of the president and was hesitantly and begrudgingly told it was «Robert Nathaniel.» If this true or not, I do not know, but an irate letter to this person is about to make its way there pretty soon. ..