Propark America

I was DISGUSTED by the service at the Church Street location on Saturday night. We went to pick up our car and they had placed a car behind us, so we were not able to get out. There was no key to move the other car and we were not being told on how this was resolved and how we were getting our car out We called the main office and spoke to Thomas who told us to call the police. We did report this to the police. There was a fight going on in the parking lot as well so the police did show up. In finally getting our car out there was damage to our car. After our ordeal we still had to paid for our ticket and now have to deal with our car. This is not acceptable, for one you shouldn’t block people in, 2) if this does happen your staff should be trained on how to deal with this or who to call for help 3) the parking lot is not safe with fights breaking out. We will be in contact.