Mid Cambridge Cleaners

My husband and I have been loyal customers of Mid-​Cambridge Cleaners for the 2 years we have lived in the neighborhood. We are both working professionals who invest in our work wardrobes. On the last two occasions we have brought our work shirts, pants, jackets, and dresses in for dry cleaning, Mid-​Cambridge Cleaners have significantly shrunk our clothes, to the point that they are now sadly unwearable. When my husband experienced this the first time with a few work pants, the owner, who newly took over Mid-​Cambridge Cleaners, told my husband that he probably gained weight. We wear our work clothes frequently, and my husband had just worn these pants the day prior to taking them in, so this is not the reason. They offered to «stretch» my husband’s pants, which he accepted and brought another load of his and my clothes in to dry clean. In hindsight, this was a poor choice. However, we always received exceptional service and results with the previous owners and truly like to support our local businesses. We received our work clothes back, along with the «stretched» pants from before, and suffice to say that they are all ruined — shrunk beyond wear. This includes my husband’s custom tailored work shirts, both of our tailored length work pants, my tailored sleeve length work jackets, and my tailored length dresses. As mentioned, we are both working professionals who invest in our work wardrobes, and these were unfortunately all high-​end designer clothes. But, what else do you invest in dry cleaning for than your best, most expensive clothes? My husband attempted to request some level of support from the new owner for the damages, but he only offered to «stretch» these clothes as well. We did not even attempt to request a refund for the value of the clothes after trying to work reasonably with the new owner. My husband finally just asked to be reimbursed for the cost of the last two dry cleanings that ruined our clothes. The new owner said that was far too expensive and that he would not. Approximately ¹⁄₃ of our good work wardrobes ruined, and we simply requested to be reimbursed for the $ 100 total dry cleaning bills, and that was too expensive for the new owner. We miss the previous owners. Please avoid this dry cleaner so that others don’t experience the loss and trouble that we did.

An interesting place that is half flower shop, half dry cleaner. I brought a fancy suit and a shirt. The suit had a bunch of stains and they did a great job cleaning them up.
My complains are that 1) the place is a mess. It’s usually the case fro dry cleaners, but I feel like this place was messier than average, with random bags covering the floor, old signs in the corners… 2) the people working there also work at the flower shop. That means that they come pick up your clothes with hands full of dirt. It made me cringe a little.
But again, they did a great job on the actual cleaning part, so if they tried a little bit harder on the store front side, it would be the perfect place!

I specifically made a Unilocal account so I could write a review for Mid Cambridge Cleaners. This place is simply the best. I have been going here throughout my college career and have always received great service (great stain removal, great same day service, etc.); today, however, I received EXCEPTIONAL service. On Saturday afternoon, I forgot to pick up my tails for a white tie event I had on Sunday evening. After Mid Cambridge Cleaners was closed on Saturday (and knowing that it would also be closed on Sunday), I called the owner and left a message explaining my situation. He answered me and asked for the time of my event before he gave me a time to come in the next day to pick up my outfit. Customer service cannot get much better than that!

I’ve been impressed with their ability to get out stains on a few dresses. Prices are reasonable. Good hours.

SAME DAY DRY CLEANING! This is a great service that they provide.
I brought in five items in the morning and got them back by 5PM. They did only give me back four of the five items, but that was partially my fault as well for not checking that they had given me back every item.

If I felt justified giving a dry cleaner five stars this place would get it. I’ve never had a problem here and I’ve never been dissatisfied with my cleaning.
The people who work there are really great, always good for small talk and a jab about me only ever ordering next-​day service :)

These guys are great. Charlie has always been accommodating and helpful.
Recently Charlie stayed open a bit later when I called ahead and told him I would be running late. The guy knows service and employs people that get it.

They are a fast and friendly dry cleaner and have competitive prices. I typically use they because they’re convenient but when I had a problem with a torn hook on my pants they took them back and sent them to the tailors without a hassle. They do right by their customers what more can you say.

Firstly, I have no idea how this place has received its current 4-​star rating. The service here is abysmal both in quality of work and customer service. The saga of my silk shirt started here about 2 months ago. I dropped off my shirt, never to see it again.
When I picked it up, it came back with a pink stain. When I called them, no apologies, just bring it back to us and we’ll ‘fix it’. Yes, exactly what ensued. Another week later, I called and they said it would ready at a specific time. Once I get to the store, they say it’s not ready and that they’ll call me when it’s ready. They never called. Following this, I called them to check on its status. They said «We couldn’t get the stain out. It’s with the chemical experts now. We’ll call you when it’s ready.» They never called. At this point it’s been close to a month.
I call them again about the shirt since I needed it for an interview. They now inform me that the chemical experts are unable to remove the stain, and now want to proceed to cutting it up for more tests. CUTTING IT UP! I ended up getting a reimbursement for the shirt, which I probably wouldn’t have gotten if I didn’t call them. They need to have the decency to update their customers on the status if they intend to stay open. Communication is vital.
The best part was when I asked to be reimbursed for the cost of dry cleaning, and their response was oh, don’t worry about it. We’ll just dry clean your next shirt for free. Are you kidding me? It’s one thing to ruin someone’s property, it’s another to not take responsibility for it. I shouldn’t have to harass you to do your job.
The bottom line: Take your clothes anywhere else, they’ll thank you for it. This place should be closed.

So someone actually contacted me asking me to write a 5-​star review for money.
I would be wary of any high-​ranked reviews for this business, as someone attached to the company is currently roving Craigslist and Unilocal asking users to post good reviews in exchange for money.
In general, that sends up red flags for me about any company, so be careful when using this service, as those attached to the business clearly are not above using shady options to make themselves look good or distort public perception.

Great local cleaners. Charlie is super friendly and always gives my dog Max a treat when we come in. Cloths aways come back ironed and clean. Have never had anything but great service here.

So. Needed to rush dry cleaning for my wife and decided to try these guys based on the Unilocal reviews.
The good, in by 9:30 back by 5. Good so far.
The not-​so-​good. While the suit seems adequately cleaned, it was still a bit wrinkled. Definitely did not have the fresh-​from-​cleaners look.
But what’s worse is that the white blazer came back with black marks, creased collar (when the collar is not creased) and *very* wrinkled.
Utter fail. Sad b/​c would have loved to have had a reliable cleaner in the neighborhood. Gonna stick with our regular Dry Cleaners, even though they’re a mile away!

This place is a great neighborhood cleaners. Charlie, the owner, is very friendly and remembers everyone’s name. My clothes have always come back clean and well ironed.

We are pretty pumped to have finally tried this dry cleaners around the corner from our house. We got so many things cleaned and fixed and the prize was so incredibly reasonable. I really don’t understand how dry cleaning can be so pricey, but even with getting sweaters and jeans mended here (we had some magical holes and whatnot that needed fixing), our total was so so much lower than I thought it would be. We have definitely found our new dry cleaners!
Plus they have monthly emailed coupons and discounts too! What could be better? And they get you your clothes back quickly too. This place may seem small when you are there, but they definitely know how to get the job done and will do so with speed and your credit card won’t be in too much pain either! They will pretty much try and fix anything for you, and they seem so so helpful, so you all should check them out. They deserve more business, since if they ever have to close we will be pretty sad Cambridge people who will be off on the search again for another cleaners…

It’s such a nice thing to have Mid Cambridge Cleaners right around the corner. The owner is so nice, and he always makes me feel welcome, like I’m an old friend. The work is high-​quality, and turnaround is quick.
Great place, has a small-​town feel in the city. And such reasonable prices! Highly recommended.

We switched to this dry cleaner when our other was dreadful. They are so friendly, nice and helpful. Charlie is the nicest guy. Gives me coupons and offers to fix all kinds of things. They’ll do same day cleaning. Just what you want your local dry cleaner to be.

Great cleaning, quick service, and friendly. Pick-​up reminders can be sent via email (with opt-​in monthly coupons) or phone. Will visit again.

I know rating a place the same a second time isn’t really an update but they saved my favorite light pink silk dress that got a little roughed up at a recent wedding. At the end of the day, we all want a dry cleaners who gets the job done, but when the seemingly impossible is done, and done quickly and reasonably, well, I have my favorite pink dress back and I will wear it again, and that was only a faint hope when I dropped it off.

Owner always remembers me and my husband. It’s really nice to have that in what I consider a city. Additionally, the cleaning is great, and the prices are good.