The UPS Store

Owner is extremely rude. no customer service skills what so ever. will drive across town just to not go back to this location.

Worst customer service and owner charges for fingerprints even if you have a fee waiver from company. On top of that, fingerprints didn’t even get sent out! Do not go there!

Went there today to ship an item and as soon as I walked in I felt an «odd» vibe from the female and male working there. I have never posted a Unilocal review, however today I felt like this UPS store needs to understand you can’t be rude to customers and expect «customers» to return. Only reason why I was there because of a arranged prepaid shipping label. I will never return due to this poor customer experience.

There is a reason for the multiple negative reviews for this place. It is unorganized and present early on that the staff are under pressure from the owner who paces behind them breathing down their necks and staring down customers. It appears that he tries to be intimidating where he is actually just proving his ineffectiveness as a «manager». If I could pick up on this in just ten minutes of being here, that is a shame.
Here are the other red flag items I noticed in my short time there:
They charge you a $ 2.50 «fee» to put tape on your packages
And they verbally quote you for more than what the sticker shows on an item. For instance, they told me a specific roll of shipping tape was $ 3.99. When I picked it up and turned it over, the sticker said $ .99. When I asked about it the girl just kept repeating that it is $ 3.99 while the owner/​manager just stood behind her and stared at me. By the way that was the smallest roll of shipping tape.
I also noticed that the tape kept splitting. For four dollars, it was poor quality tape that kept splitting so you weren’t getting an actual flat strip of tape to properly tape a package. I later had to throw it away when I got home anyway.
They quoted me one flat shipping fee for my two packages instead of quoting me shipping rates for different durations of time as they have in the past (when the owner was not there). I asked about it and the owner just stared me down for asking one of the employees what the other shipping options were. I let the employee and the owner who was eavesdropping know that in the past it seemed like I was given more options to ship an item with them other than just one price.
Because I had to be somewhere soon, I went a head and just accepted the only rate they gave me for both shipments. The next day I realized that both packages had been over nighted to my recipients. I did not need them to be over nighted yet that is what I was charged for unknowingly. I told them I didn’t need anything over nighted and I was looking for the lowest rate possible. They told me that was the lowest rate. However, I shipped the same two (size and weight) packages via USPS the next day for $ 10 less!
Instead of just standing there staring at customers and watching what everybody is doing closely, why don’t you make yourself useful and put the correct pricing on your items? Try greeting your paying guests instead of staring at them.
Since this experience, I have already found other places to ship the rest of my packages. In doing so I have paid much less for the same shipping services.
Come here for your shipping needs if you want to be over charged, unappreciated, and starred down for asking questions.

There was a power outage:
I walk in, they have a sign that says power is down nothing is working.
I have a drop off package. I only asked for a receipt of some sort.
The reason for the one star.
Is he raised his voice and told me, HOW CAN I GIVE YOU A RECEIPT!!!
I said paper and pen will work for me.
He realized he raised his voice and later he said, just come back later.
I can understand if they are frustrated. So I’ll give them another chance.

I was here to do a variety of tasks including several notaries and shipping my loan papers out. They did it efficiently and very fast.

Like all the previous posts said — owner is rude and charges for things that are free elsewhere (like taping a box shut; never in my life have I been charged for a piece of tape!) Take the drive over to the other Camarillo UPS location off Verdugo if you need to ship something.

Visiting from Texas went in to price boxes. Tall foreign man asked if he could help me. I asked for a price list of boxes he reluctantly handed me a price list. I found the size I needed and discovered immediately that the prices were too high. I placed the price list on the counter and left. I was nearly to my car and he came out a back door asking me for his price list I said I left it inside he said are you sure? I said I am positive have you even looked?! He said he had not looked. Then he mumbled something under his breath. He and my husband who thankfully was with me had words! He is clearly anti women and discriminates openly by accusing of theft! Would not patronize this store!!!

I wish I would have read the Unilocal reviews before trying to ship. I would have to echo everything said and wish there was a way to rate them less than one star. Without going into detail, the owner called me a racist when I questioned his pricing. He then called me every expletive he could… It probably didn’t help that I started laughing. He then questioned my education… I laughed some more. I have family members from his country of origin, which he had no clue of. I hold a green card and am blessed to call the USA home. I ended up shipping through the USPS at about ¹⁄₃ of what he was trying to overcharge me. Long story short…
AVOID THIS UPS STORE AT ANY COST!!!

Must say I was happy with the service, although sending a article express is expensive for next day delivery. Staff were keen to assist, it is a basic shop with no frills.

There is no way to give them zero stars, but this place deserves it. All the reviews mirror my experiences. The male owner is rude. They nickel-​and-​dime you to death for things other shipping places do for free. They won’t take pre-​paid UPS envelopes more than once. The staff is inattentive and slow. I have tried this place three times; I’m DONE. There is another shipping place in Mission Oaks I tried (VERY helpful staff) or the FedEx place down the street.

This place sucks, the staff sucks, service sucks damn all the reviews were right. I just had to see this for myself. You want good service with a smile go to the ups store in Moorpark or Ventura.

I have recently found out that since all the UPS Stores are privately owned, they can accept or do whatever they want – not necessarily along the guidelines of UPS, itself. I have a business and need to ship pre-​paid boxes, UPS. So I took my pre-​paid boxes into this store, and at first they are amiable, then they realize that I will be coming regularly. So they started asking me to lift my own boxes up onto their scale from the cart (that I borrowed from them), even though the owner is a very large man, and I am a very small woman. There is no customer service there. They owner told me, flatly, that he does not have to accept the pre-​paid UPS boxes. Very rude.

This place isn’t trying very hard to win customers. The store is cluttered and the staff are indifferent and seem unhappy to work here. Very poor service. If you can go elsewhere, I’d recommend it.

0 stars, very RUDE! I will never return to this location. I went in with a prepaid shipping label and all I needed was a UPS envelope. The owner was very rude, said he has no UPS envelopes, handed me my item and told me to go elsewhere for one or I could buy an envelope from him. What UPS store doesn’t carry UPS supplies!!!

Went into this UPS Store about 6 months ago to return a product to an online vendor with a paid return slip. The owner of the place tried charging me 3 dollars or so for taping the box shut (i.e. labor). Isn’t that what they’re there for??? I have done this exact thing before at various other UPS Store locations at least 10 – 15 times and have NEVER been charged!
Do not support people who try to nickel and dime customers!

This UPS store was given a painting to ship to Northern California. There packaging was so poor that it damaged the glass and frame. We we charged $ 106.57 for a one way trip. We still have to have the painting repaired. DO NOT USE THIS BUSINESS!!! All they are concerned with is making a quick sale, it’s obvious they take shortcuts with their packing materials to save money. If you value the item you are mailing, use another shipping service. WE LEARNED THE HARD WAY!