Firestone Complete Auto Care

Went in for a brake change and tune-​up and got ripped off instead. They put cheaps brakes on that made so much noise I had to change them again. They installed used spark plug wires so my car ran awful. They over charged for parts and labor and they took all day to do a 2 hour job. Advise find anyone else in Camarillo to work on your car.

Again… hands down great service! My brakes were shot. I was so nervous about cost of new brakes and possibly more. After inspection, dodged a bullet… rear brakes needed replacing and an oil change… that I was putting off Thanks again FireStone the cost and service were great…

I’ve been bringing my car here for wheel balancing for some time now and can say that these guys do a great job of taking care of their customers. I do most of my car repairs myself, but always bring it to Firestone for tires, balancing, and alignments.
There are some instances in which I do not have the time to do a repair and will have Firestone take care of it. About 6 months and 6000 miles ago I had a timing belt, tensioner, and water pump job that I did not have time to do myself. I brought it to Firestone and they had it done in a day. In the last week I discovered I was losing coolant and found that my water pump was leaking/​failing. Brought it back to Firestone, they honored their work, and replaced the faulty water pump. Not sure how their warranties vary depending on job type, but I was covered for the 12 months or 12 000 miles and they honored it, as it should be.
I have never had them try to up sell me on any services or products. As a car enthusiast and mechanical engineer, I am very well in tune with my car and its maintenance items. For the few times that the car goes into the shop, I always do my own investigation and research before bringing the car in. That being said, they have always been honest with me with their findings and reported problems. They’ve never tried to convince me that there are nonexistent problems like some shops try to do.
Kenny and Gabriel are great guys that actually care about their customers. They’re friendly and knowledgeable and they do a great job of running the place. Hats off to you gentleman, as from what I’ve seen in some of these reviews, prior management wasn’t so great.
Another good reason to come here; lifetime alignments for something like $ 180. Pays for itself in roughly 3 alignment visits!

I had a concern and they made it right, no problem.

I’ve been bringing my automobiles here for the last several years and have had nothing but the best service from Kenny and Gabriel. These gentlemen run a busy shop so if your in a rush call ahead and speak to them about your issue. Kenny is a great manager and will advise you on what type of repairs you need. I’ve found Firestone Camarillo to be very competitive with other shops. Need tires, oil change or an allignment .Give them a call and ask them for competitive pricing. I get all my oil changes, allignments and general auto repair done here and so far I continue to receive the best service from Firestone Camarillo. Don’t forget to bring your coupons! Hint!

Wish I could give No stars, Very dissatisfied and disappointed with service and pike of lies they keep feeding us here. Bought set of 4 new primewellsw/​road hazard for my SUV in Apr ’15, along with lifetime alignments. Have been taking it in as recommended every 5k mi for rotation and re-​alignments.
About 2wks ago I got a nail in tread of left front tire but after taking it in expecting them to remove nail and repair the tire and waiting for 2 hrs, they called to tell me that A) they can’t fix fire because the nail is too close to sidewall and B) that I need a new set of tires because prorating and replacing the damaged tire will damage my all wheel drive vehicle and that I need another set of tires (only another $ 256) when my current ones have less than 15k miles on them and tread markers are still good!
My husband and I had them put the spare on and took my damaged tire to Costco who repaired the tire for only $ 12 and told me there was no problem with the nail’s proximity to sidewall or tread wear. It’s ALWAYS best to get a, 2^nd opinion when you’re dealing with crooks like these.
We’ve been driving on it with no problems but now we are stuck with lifetime re-​alignments with a company we no longer want to do business with. Other reviews I’ve read say the same thing, this is what they do… Get u in the door and lie/​cheat to try to get you to buy new tires. This is a a racket and illegal!!! Do not trust Firestone!!!

I’m here every 3 to 4 months for my lifetime wheel alignment. I call early in the week (when I think if it) to get in first thing Sunday morning. Kenny and Gabriel are attentive about getting me in and out with my scheduled appointment. For people that don’t know the lifetime alignment is worth the money within 2 to 3 visits it pays for itself. I always come back here for an alignment after every oil change I do as part of my regular scheduled service.

Second time at this location. First time I had a new battery installed. Service advisor Gabriel was knowledgeable and the reason I decided to return. On my second visit I requested an oil change and alignment. Dakota was friendly but lacked a general understanding of vehicle maintenance. No follow up call following the inspection of my vehicle. No oil change reminder or reset. Price was outstanding but you get what you pay for… Will definitely stick with Oilstop for future oil changes.

I took my car here because I needed to have them look at a tire I bought at a another firestone location under warranty. I was told by another mechanic when I need a nail plugged that the tire is wearing in odd spots and I needed to have the stock replaced because its ruining the tire and causing my car to vibrate. When I explained this to them they told me it was just bad tire and they inspected the shock and everything was fine.
Issue 1 took my car at 10am they said they it would be done by 330 and they would call me by 12 to verify they checked everything.
They never called (My dad even told me they never call you and you have to call them) I showed up at 130pm and they said everything was fine I just need to approve the new tires. I said ok and they told me by 6pm my car would be ready.
I get there at 550pm and they haven’t even started he told me another 30 min. Being that I got dropped off I waited. but it was really 90 minutes I waited.
When they finally gave me my car it didn’t take until the end of parking lot I could tell the bouncing was still a problem, making me believe they didn’t check anything and just want to sell me tires. Well now I need to go somewhere else to get my car fixed. Never again will I goto a firestone.

Kenny and Gabriel are great !
They take great care of me and both my autos. They are always polite and give understandable information.
At times the mechanics forget to reset the oil change light and forget to put mileage for next oil change due.

In may of 2013, I had my alternator and battery both replaced here. Only the battery had a warranty and now I know why. When my battery light came on 2 days ago (10÷5÷2015), I returned. The first question I asked was how long a new alternator should last. They answered 3 – 5 years. It hadn’t been three years and the part they put in my car was already fried. I was originally charged $ 300 to get it replaced. Fortunately, after I complained loudly and often, they refunded me for the cost of the part and only ended up paying a total of $ 175.

Despite having to come in two days in a row to fix an issue with my brakes (which they advised me might happen), they were able to fit me in during an obviously busy day. Gabriel took care of me and everyone in the shop and went way above and beyond. I came in with a bad mood ready to hassle with another auto place, but left feeling delighted. Thanks Gabriel, you made my day! I’ll definitely come back.

been waiting for quite time already & it said my car should be done @ 2:30 & I time in @ 1:02 time is gold they should values costumers time & should be on time. I hope there is TIRE PLUS here coz in Tire Plus are very friendly & when u get oil changes they will include tire rotation and the price is more cheaper and most important they are on time.

I called and made an appointment at 10am. I wanted an oil change and break check. The service manager gave me an appointment at noon. I dropped the car off at 11am and left to do errands with my wife. I was told that I would get a call to advise me on the status of the brakes. I was in the area at 1:50pm and saw my car sitting in the same spot. I went in and asked about the status of my car. The manager said that they were «really busy» and had not even looked at my car. I got my key back and left. Thanks for wasting my day! I won’t go back!

Customer service couldn’t be better. I needed to replace a brake light and they replaced it for free. I returned to the same firestone for an oil change and had the same experience of excellent customer service. They also currently have a great deal on oil changes and they usually give a 10% discount.

Came in to have my tire patched. It took two hours! Whoever worked on my car left their dirty handprints all over my beige interior. I’m talking about the door handle, the top of my fold down mirror, everywhere on the driver’s side! Luckily by the time I got my car back it was close to closing so I didn’t even have the time or patience to complain. 40 blacks for a patch? I figured I’d at least get some decent customer service. I’m never coming back here again nor recommending this place to anyone.

These guys rock. Farheed, Gabriel and Anthony hooked me up on service and also gave me a ride home. This was very helpful since I didn’t want to waste time waiting. They also gave me a good price on tires. Although this is my first time at this store, I can highly recommend this place.

President’s Day Weekend on a Sunday and my tire alarm goes off. Arrgghh! I know everything is closed. I pull off the 101 in Thousand Oaks and quickly check Unilocal finding a Discount Tire which is OPEN. I go there and they tell me «it’s a 2 hour wait».
I’m hungry and agitated and so I decide to chance it and continue driving to Camarillo where I know there’s good pizza. Again, the quick Unilocal search yields a Firestone store, near the pizza restaurant! WooHoo!
The Firestone place is also busy and the promises 1.5 hour turn-​around on my rear left tire which has a nice silver screw in it. Fine, now I know I can walk 2 blocks and eat in which case I’ll feel better about this disruption to a nice weekend.
The Firestone manager says the cost is $ 29.90 and their service is warrantied for 30 days. They exceed expectations in terms of turn-​around and are really a «clean» operation, covering the seat as they drove the SUV on and off the rack.
Great job! and Thank you Firestone peeps!

I have been coming here for oil changes for quite some time now. They have convenient hours, open till 7pm on Saturday and even open on Sundays. Great for busy people like me. Fareed is the general manager, he is a nice man. There were two customers ahead of me at 7:30 am. He greeted me and said he would be with me in a moment. I checked in my car for an oil change. He said It would be about an hour. It was complete in 45 minutes. I sat and watched the news in the waiting area while they worked on my car.
Fareed honored a recently expired coupon for $ 10 off an oil change. That was nice! I will be back again for my next oil change. I have also bought a battery here, tires and had my brakes done here. They price match on tires and give you the best deal.
Store is always clean and neat and there is a bathroom in the waiting area.

Oil change took about an hour, but I did just walk in and person taking care of me did warn me as I was dropping off my vehicle. I was pleased as I came in for what I wanted, with no up-​sell pressured onto me and was sent my merry way.
There is a wait area with a small TV and magazines (the usual), but I decided to stay outside to enjoy the weather and sun.