Diesel

I have been a long distance driving customer of this outlet for several years and honestly, I don’t get the reviews I am reading. I am most certain that the store others are describing must be in an alternate universe and not the one in Camarillo? The sales team has always been attentive, supportive and super helpful, no matter whom I have encountered. But the best part to me are the prices. I just snagged a coveted pair of $ 328 Jogg Jeans for $ 99…and nothing, fits me better than Diesel jeans. These are special jeans and every trip I have made to this store has never disappointed me. Be open minded when trying on new styles because that’s the best part of Diesel. As for any store’s return policy, always ask if they actually process refunds, store credit, or nothing at all. Yes, all Diesel Outlet stores only give you store credit if you later change your mind (and one time I did — they give you a store credit for a future purchase if you return your item within 30 days, so be sure that what you are buying is what you want, or, you will need to exchange for another item in their store). If you want the peace of mind for cash refunds, you will need to go to a retail Diesel store and usually pay full price. Heck, the exact same jeans I scored yesterday are sitting in the SM retail store for full price of $ 328 (that’s where I saw the pair I wanted first). Drive 25 miles to Camarillo and you can get 2 – 3 pairs for the price in the retail store. For the savings, the drive and the store credit return policy is a risk I am happy to take! :)

I just left the store and all I can say is worst customer service… EVER! Diesel are the only denim I wear and when I visit the stores, the employees are very helpful and are willingly to find the jeans you need. This was the experience the in every store which I always walk out with 2 pairs of jeans. But as for Diesel at Camarillo outlets, they ignore you and act as if you don’t exist. This was so turned off, I left without buying anything while a huge sale was happening (Black Friday weekend). Mind you, the store was nearly empty and there were bout 10 employees.

Douchetastic. That is all.

I went into the store and received only dirty looks from the employees. I Never once was asked if i needed any help with anything. I did not feel welcome there at all. I love the jeans but he customer service at this place is ridiculous. The guy working in the back was more helpful then the girl working the floor. I am disappointed that such a high end store has such horrible service. I would recommend hiring some new sales people at this store if i were the owner.
After reading some of the other reviews it seems like this is a common issue with this place.

What horrible customer service!!! My wife and I went in to the Diesel store the day after christmas and she found a pair of jeans that she liked. They were marked down from $ 250 to $ 150, which is way more than we have ever paid for jeans, but she really liked them, so we bought them. But she made sure and asked the manager about the return policy in case she changed her mind since she was hesitant to spend that much money on jeans. The store manager, Paige, told her that they can be returned within 30 days for a full refund. I also asked another store clerk about the return policy, and he said the same thing.
Well we went home and my wife felt bad for spending so much on jeans so she decided to return them. She went back today, 4 days after the original purchase, and the store clerk told her that they do not do full refunds on any product. Only in store credit. My wife told them that we spoke to 2 different people on the day of purchase and both told us that a refund would not be a problem. They refused to believe us, saying that Paige is a store manager and would never say such a thing.
My wife got upset and left the store to call me. When I heard about this, I told her to go back inside and inform them that I had also spoken to someone at the store that day and he said that a refund would not be a problem. I heard the conversation on the phone while she spoke to them and they could care less about my wife the way they were speaking to her. The guy my wife was speaking to, Ryan, his words were «you go do whatever you have to do, there is nothing we can do for you.» He then said, «I don’t want to get into trouble just so I can help you.»
My issue with this place is two fold. One the attitude that my wife got from the clerks that were working when she went in for the return. Second, is the fact that even if the manager misspoke, that is not my problem. Why should the customer be penalized when we did nothing wrong? Now I own a business and I have promised the customer something before that I should not have. But I owned up to my mistake and fulfilled my promise in the name of customer service. And my employees have made the same mistake before as well. But just because we made a mistake as a business, why should the customer get the shaft. So we make up for our mistake to make the customer happy. Obviously, Diesel has another take on customer service.