AT&T

Alfonso was extremely helpful, pleasant, and patient! We had five phones to transfer and a 15 month old running around the store. Great experience and highly recommend this store.

Went in to upgrade my NEXT plan. Made an online appointment for 10am opening time. Was greeted by the manager and helped by Jeanine. Ordered my new device, made an adjustment to another cellular plan and answered questions regarding digital home. Prompt, efficient, friendly and accommodating. There were even professional painters doing touch up work on the walls! My first experience here was a great one. I just received an email stating my new phone has shipped (less than 8 hours later). Thank you AT&T!

Over an hour wait. Called the TO store where they hire affluent and intelligent people and they said there was no wait.
Save 30 minutes and drive to TO.

Avoid this store and AT&T if possible. A Sales Agent by the name of Carlos ‘mislead’ me about free tables, offering me devices as part of a promotion for upgrading phones. I said I didn’t want any of the free devices if I had to pay to activate and monthly fees. Carlos said there would be no fees, that they could be used as Wi-​Fi only devices. Wrong. I now have 4 additional phone lines on my monthly bill under a two year agreement. Neither the manager Victor nor an agent on the AT&T Customer Relations line would assist. They both said I would need to talk to the other to get the lines removed. No help at all.

Walked into this AT&T to resolve a false insurance claim on my phone. The manager Ernesto was of absolutely no help. He signed people in on his iPad and sat around watching customers wait. I was not acknowledged, nor helped in an appropriate amount of time. I understand having to wait a few minutes to be helped but it is unsettling that a Manager of a store only checks people in and isn’t able to help customers. Will not be returning to this location again.

I went in with my wife to buy 2 new phones and upgrade our plan and we were met 0 answers to any of our questions, little to no information, which left us both very frustrated. Instead of the customer service rep understanding our frustration, he instead decided to just look down at his tablet while we both got more and more frustrated because we were not getting any answers to our questions and felt like we were not being really helped at all. I expressed that I wasn’t happy with what he was trying to offer and again he would just look down and not even address that I was frustrated and just wanted someone to explain to me these new services and answer my questions. I will never do business in the store again, I had all my questions answered and got all 3 of my phones bought and contract renewed online, better service and they actually will take the time to explain everything to you online. Lesson learned, NEVER deal with these people in store.

I hate having 2 go here… every iPhone I’ve upgraded 2 from there NEVER works right… then they tell u sorry u gotta go 2 Apple Store now …2 days later? Plus customer service is a big ZERO

If I could give this 0 stars, I would in a heartbeat. I wish I had read these reviews before I signed up for a plan. I went in to get out of my contract with Verizon for issues that at the time seemed major. Now, I’ve been with AT&T for a week and a half and have experienced worse support during my «trial period» than I ever did with Verizon. First of all, the guy who set up my plan lied to me about every single item. He added on insurance and a protection plan, gave me a two year contract rather than his promised 18 months, and then signed me up to activate 2 tablets with a $ 40 activation fee and a two year contract with $ 20 each month. After discovering a bill that I did not recognize, I called customer care. They said I had to go to the original store to take care of this. So I drove two hours to get to this store after work. I got there, and the manager says to come back two days later when the manager of the employee who signed me up is working. So I drove two more hours just to hear exactly what the first manager told me — they can cancel these 2 tablets because it’s within 14 days but I have to pay $ 35 for each tablet for restocking fee even though the guy opened the devices for me. I didn’t even need a tablet as I already have two! Oh, and even though their guy lied to me about a contract and activation fee, they «couldn’t work a miracle for me and I still had to pay even though they acknowledged that I was lied to». They said the guy would be «disciplined in a way they could not specify». I am positive this guy was rewarded for tricking and lying to a customer as it seems to be a trend on this Unilocal.By the way, this is only 1 of the 30 idiot statements made by these managers. Do not go to AT&T.

They are super awesome and helpful. I’ve come by with some complicated issues and they worked it out. AT&T is the service provider for me.

Went in here to fix a billing problem. All of the employees were busy except the female manager. Well she was very «busy» texting on her phone. Anyways one of the customers I guess had been there for awhile and his blood sugar was dropping and said he felt a bit dizzy, so the employee helping him grabbed him something from the back. Happened to be dark chocolate with almonds. I watched the manager take a picture of the guy eating the chocolate and then texting them to people and talking about it with another employee. I don’t know what kind of standards are held for your employees but that in my eyes is completely disrespectful and uncalled for. This place never ceases to amaze me at how awful some of the employees are, especially a managed. I wish she was wearing a name tag but she isn’t.

Went to add a new phone to the family plan. They made an error and put it under a new additional account so my following bill was 120% higher then it should have been.
Went to the store, they saw the error, straightened out the account and promised a credit (which they’d only show me on a post it note) but they did NOT credit me the amount shown… actually the amount they did credit did not show up at the site I only found out through their online chat support who told me to go to the store.
Went back today. Although they admit their error, they would not do a refund/​credit for the full amount. I tried to explain the basic math to the manager, but frankly he couldn’t get his head around the difference between $ 165 and $ 347…felt like he was covering his ass.
So here is how it adds up. My bill should have been $ 165 for 3 phones. It ended up at $ 347 due to their error. They would only credit a total of $ 110 of which only $ 60 is showing up in my account.
Now here is the kicker. That additional $ 180 charge… well that was for only TWO DAYS of the billing cycle.
So basically I’m screwed, and there is nothing I can do about it.
Just a warning to anyone adding a phone under their family plan. Be sure you ONLY do it at the beginning of a billing cycle and make absolutely certain the salesperson adds it to your existing plan instead of creating a new plan.

Female? Over 25? Then don’t bother coming here. You do not exist. You will not be acknowledged or helped. Your money doesn’t spend at this location.
I waited 15 minutes trying to get someone to acknowledge my presence. Two more women walked in and left while I waited. A man came in and he was greeted within two minutes.
Seriously?
** edit: Switched to Sprint! Thx AT&T!

I have been with At and T sense 2004 and have never had an issue. They have great customer service! I have had the IPhone sense it came out. Every time I get an update this is where I go because they are so good to me. They take care of there customers. They take the time and go out of there way for you. FYI: never go in there in a hurry though. Not all the time but most of the time you will have to wait because they are so busy. Also when you walk in make sure to get a rep’s attention and tell them you want to be one the wait list because if you don’t you really will be there forever.

I hadn’t planned on writing a review but when I got a text this afternoon saying I was at 65% of my data plan I about lost it (I’ve had the unlimited plan since before AT&T was Cingular). The night I went in, I called into the store while driving to it to make sure they had the phone i wanted, no answer. I pull up to see all the employees sitting around tables so I call again, no answer. I go in and asked why no one answered and was told they keep the ringer off. Then once helped, the lady goes back to find the phone I want– I timed it– 10 mins, did she go to Narnia for it? After calling into small business division tonight, I learned that the lady who helped me changed my data plan without my permission and despite my telling her not to touch the data plan.

Every time I go to this ATT store, it’s like I suddenly become invisible. I would understand if they were really busy or actually doing something, but this was not the case. The employees here have zero motivation to get you what you need done and get you going on your way.
Here’s a recap of today’s events:
I walked in the store to get a phone upgrade. No greeting, no «I’ll be with you in a sec» no acknowledgement of my existence, no nothing. It wasn’t even busy. After a few minutes of awkwardly standing around trying to get the attention of an employee, I walk up to the front desk.
Me: Hi! Is there a sign up sheet so I can put my name down?
Craig: What’s your name?
Me: Sterling.
Craig: *types name in computer*
Me: Thanks…
Then I sit. And I wait. And I wait. 45 minutes go by. Minutes of my life I will never get back :(
Then I see the same guy who took my name down help customers that came in after I did. They seemed to be buddy-​buddy. Thanks, Craig for ignoring the queue to help out your pal. At this point my name has magically disappeared from the queue. Eventually I get helped by someone only to find out they only have the 64 GB gold iPhone 6 (not the model I was looking for). From now on, I will avoid going into the store unless it is absolutely necessary because the employees here are useless. You should do the same if you value your time.

If I was able to only give ½ a star or none, I would. I went in complaining how bad the network service is by where I live (Camarillo — University Glen) and pretty much got the standard run-​around (it could be my phone, overly-​populated area, building structures, etc.). Never their fault, right? Salesman then says to try an app. When I stop him, tries to sell me on something I shouldn’t have to buy in order to have legit service and solves/​does nothing. Why am I with AT&T?

BEWARE the iphone buy back hoax! You take your iphone back for your ATT card and they LIE LIE LIE stating you can only get it for in store accessories OR toward a new Ipad! The manager came out and told us the same thing after we had already verified that this was not true. I called ATT on the phone and all of a sudden…
«ah, we can do it but we are not supposed to». I still told ATT and they wanted to talk to the manager but she wouldn’t come out of her hole in the back office. Why are they lying to people? Is the buyback money coming out of their pockets?
If you find out let me know!
good luck folks

You cannot even call there! No one answers the phone… If you go there you wait 35 minutes at least. You would think with all of the money AT&T makes off their customers they could properly staff their stores!

Nothing is more frustrating than ignorant employees. I only dealt with two here so far and they were both either clueless or purposely misleading when it came to explaining pricing. I also ordered a couple iPads and was told they take anywhere from 3 – 5 business days to arrive. Patiently I waited until day 6 and called the store. They told me they hadn’t arrived yet and I could try and track them with my UPS code. So I check UPS and they said my package was delivered to the store three days prior. Eventually I end up going to the store and had someone check again… Magically it was there! Now I get my bill and of course it’s not just a few dollars off from what the sales clerk explained but more like $ 50 off. Not to mention all the accessories are marked up 1000%. Not cool.

I went in to this location looking for a 5s and the service was amazing. First I have to say Demian went extra mile to insure that I didn’t lose any information from my 4 to my 5s. Also Calvin went with me to my car and paired my new 5s to my blue tooth .I guess it docent get any better than that. So without question I was very happy with the service. Thanks Demian …