Holiday Inn Express & Suites Arkadelphia – Caddo Valley

Do Not stay here, this place is being run on a shoestring. I called in for a reservation while I was driving and no one managed to inform me that the WIFI was out. No one even told me when I checked in. When I got in the room, could not connect. Called the front desk and she said «Oh I have a sign posted on the counter. That WIFI is out, did you not see that ?» Uh no, I was tired from driving. She said it was being worked on. RIGHT ?? Found out that WIFI has been out for 2 weeks and the manager is not available. You cannot talk to a manager. She is not available. Their website says they have WIFI and when you get there, then you find out its not working. In my room, the toilet was running constantly. I had to change to another room late at night. Go to another hotel, not worth the $ 100 to stay here. Lots of issues. Believe me. And even though I requested a call from the manager, no one has called me and its 2 days later.

I never even had a chance to check in. The parking lot was covered in trash and very sketchy. The lobby looked like it had not been cleaned, which made me instantly worry about the rooms. The receptionist was taking a personal phone call on her mobile phone. She held up her finger and turned her back to me and continued her phone call about her plans for the weekend. She was still talking on her phone when I left ten minutes later. There are many other hotels nearby so no one needs to stay here.

No issues at all, room was nice and clean, everything worked properly & beds were comfortable. Staff was friendly, breakfast was good (and free!).
I don’t have any complaints :). will visit again!