Ideal Image Burlington

I visited Ideal Image for their Coolsculpting services. The venue is clean and the staff is friendly; unfortunately, though, I was not 100% satisfied with the service and results. First, they have you meet with someone who consults with you about your expectations, takes measurements of your fat to see which applicators best suite the area (s) in question, and discusses how many treatments he/​she THINKS you need to achieve satisfactory results. You’re then quoted the number of treatments he/​she believes you need and the total cost. Mind you, this is not the person who will actually perform the service. Once you sign on that dotted line, you’re told, you are committed to the quoted number of treatments and, if the practitioner later finds you didn’t in fact need as many, you can’t get your money back for the remaining amount, only a credit toward other services. Red Flag #1.
Coolsculpting offers two applicator sizes that can be used on the abdomen, depending on the size of your fat bulge. The large applicator (CoolMax) is designed to cover 2.5 times the area of the small applicator (CoolCore). However, Ideal Image doesn’t have the large applicator so instead they use the small applicator for the entire abdominal area. Using only the small applicator benefits them because it means you will need MORE treatments, which in turn means you will pay more than TWICE as much for each treatment. For example, you can have two treatments with the large applicator which will cover the entire abdominal area and give greater results (generally $ 1,400 per treatment). Instead, at Ideal Image, to treat the same area, you would have to get six treatments with the small applicator (at $ 750 per treatment) which will give you noticeable, but mediocre results. As you can see, that’s a $ 1,700 difference! Even with 25% off, assuming you have treatment done during Ideal Image’s promotional period, it would still be a difference of $ 575. Red Flag #2.
I’m not overweight, but have fat on my abdomen and flanks leftover from my last pregnancy so I didn’t need a lot of treatments to get the results I wanted. Unfortunately, though, even with all the treatments I (stupidly) committed to, the results I expected were not achieved and I am still left with some fat on my abdomen and ALL of the fat on my flanks. Although the consultant measured my flanks and said they could be treated, I was later told by the RN that she couldn’t treat my flanks because there were open gaps between the applicator cup and tissue. I initially thought the reason it couldn’t be done was because Ideal Image doesn’t have the appropriate applicator for flanks (surprise!), the CoolCurve; however, I have seen videos of people with similar sized flanks achieve perfect suction using the small applicator, CoolCore. So it wasn’t really a question of the applicator type, but more a question of the RN’s experience with Coolsculpting — She’s been practicing in this area for less than two years. Red Flag #3.
Unfortunately, even with their frequent promotions, the Coolsculpting service here is NOT worth the time or money. You can achieve MUCH better results for a MUCH lower cost at other medical spas who are more experienced in this area. Learn from my mistake, but if you still decide to go here for Coolsculpting, do your research, ask a lot of questions, get a second opinion from the RN, and be sure to ask about the available applicators BEFORE signing on the dotted line. As for me, I will take my money elsewhere to finish the job Ideal Image was sadly incapable of.
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I’ve been going to ideal image for about a year now & I love their services but it is a bit pricey. But completely worth it! I get my upper lip and underarms done & I have no hair in my underarms and 80% of my upper lip hair has been removed.
I have sensitive skin & whenever I finish my consultation with Maria (the RN) she makes sure to put aloe over the areas and even gives me a little packet with aloe for when I’m on the go (which is a HUGE relief). She seriously knows her stuff and makes the whole process quick and easy.

I’m on my 6^th treatment, having some areas on my face done, and I’m soooo happy with the results! I paid for 9 treatments and know that will be enough since I’ve already seen a 75% hair reduction. The staff is very professional and make you feel at ease right away. My only regret is that I didn’t start sooner, I wasted too many years and too much money on creams/​bleaches that just didn’t work ! I’m so happy with the results I plan on having my armpits done as well!

Went for a consultation. I had to arrange a way to Burlington since I live in the city, but I was assured that appointments run on time and consultations take about a half hour. I arrived 20 minutes before my appointment. The woman at the desk (Jessie, I think) was pretty apathetic and unpleasant from the start and seemed unenthused. I filled out my medical history and proceeded to sit and wait to be called for my appointment, which was at 1PM. At 1:45, I approached Jessie at the front desk and asked how much longer it would be. I explained that I came a long way out of the way and would have gladly come later if someone had called ahead to inform me that things were running behind. Jessie’s explanation: «It’s Black Friday.» Yes Jessie, thank you. I said ok and took a seat. Around 2:15, I finally got up and let Jessie know I was leaving. Jessie: «Okay, sorry. We can call you to schedule something in the future.» I said, «No thank you I don’t think I want to come here.» Two stars as opposed to one, only because someone named Ashley left me a sincere message apologizing. Unfortunately, too late but I appreciate someone from this place at least acknowledging that I was upset and frustrated and wasted an afternoon. I know Ideal is a big name laser hair removal place, but I’d rather go somewhere smaller where people are nice and notice/​appreciate their clientele. I will look elsewhere for my services.

I went to ideal image back in August for a procedure and was pretty happy with my results.
I called in November to go back for touch ups and the women that I had gone to was no longer there. After much thinking I decided to go with the other RN Michelle. My appointment was for Monday at 4. They called Friday and left an appointment to confirm and then called Sunday and spoke with me to confirm my appointment.
Monday at 11:30am I got a call that my appointment had to be canceled because Michelle had left. I’m not sure how on Sunday afternoon Michelle was working and my appointment was confirmed and less then 24 hours later she is gone and I am left with no appointment. When I thought about rescheduling they didn’t even know when a nurse would be in or an exact time so I decided to skip out on the procedure with them.
The front desk is nice I’m just a little disappointed my appointment was canceled 5 hours before. Also strange that two techs have left within 3 months–
Don’t let this stir you away from going there– just make sure they have their scheduling down before you go in!

I went in today thinking I was only going to get an idea how much it would cost (I went in thinking 3,000ish) because that’s what I have read and heard. I went in and the building itself very clean, staff is polite and friendly. Prices are reasonable with zero interest financing! Um hello! Upper lip and chin area together came to ¹⁸⁰⁰⁄₉ sessions all together. Worth it for me as I have dark features. I left extremely happy Krissy even got me a same day appointment for my first session. So happy I called for my consultation.

horrible place waisted 3500 on facial lazer treatment. On my final visit I still have the same amount of hair as I started with. The employees told me throughout my entire process that the treatments would help and I Would have no hair left. On my final visit I asked a consultant what they could do and they said I obviously had a hormonal problem that lazers won’t fix. After coaching the nurse on what to tell me for fifteen minutes I left the office less satisfied than I was looking for.

Just completed my fifth treatment today and I am still extremely satisfied. Found a fit for my personal preference-​Michelle is awesome and a natural at her job. I would say that about 75% of my hair is gone. I’m doing extended/​full bikini. I stopped shaving/​maintenance after my third treatment. I’m on hiatus until August after today’s treatment because I am going away and getting married and am confident and happy with the results thus far. I would say this is the best investment I ever made and upon completion I will be doing my bottom legs next. Don’t hesitate and make the commitment! The pain is tolerable. It’s uncomfortable but quick and once the session is over your confidence level will sky rocket! Ask for Michelle

Ideal Image is ridiculously overpriced! It may be beautiful inside but don’t give away your money. I’m no stranger to laser hair removal. I’ve already had it done with great success on 4 different areas. I called for a quote for my lower legs and was told that the maximum price would be $ 1100. But they are running a 60% off promotion, so this would bring down the price to $ 440. But not $ 440 for a course of treatment. $ 440 each time! From experience, I know it’s going to be at least 6 treatments. By contrast, my current place has quoted me $ 599 (total) for 6 sessions. So, should I pay $ 2640 or $ 599? You can guess the answer.

I have to say this whole journey of finding the right place for laser has been a bit stressful. From reading endless reviews and dealing with a really wide range of pricing its hard to figure out whats real and what isn’t.
My experience at Ideal Image was really really good. I met with Shannon and she made me feel so comfortable and empathized with my issue of having unbecoming hair on my upper lip and chin that was taxing my self esteem. She checked on the area of concern and explained in amazing detail how laser works, a brief history of the company and the difference between their machines and others and why it takes 9 session to really eliminate the hair.
When we were consulting about price she had accidently misquoted my financing which left me feeling really nervous and unsafe with this purchase I was about to make. She quickly fixed the situation and was able to compromise for me. I felt like she really cared about me and at the end of the consult I felt like I was talking to a really good friend.
The nurse who did my first session was friendly and funny. We joked around and she made me feel that I wasn’t alone in my struggle with female facial hair growth. I was feeling very vulnerable having someone so close to the areas that I’ve been trying so hard to hide but everyone I met that day made me feel so relaxed. The procedure took about 5 minutes and it wasn’t nearly as painful as I was expecting. Its hot for less than a second and then a cool breeze afterwards which was really soothing.
I’d recommend this place in the area in a heartbeat. They have top of the line equipment and they have a lifetime membership that with a small copay they will touch up any areas that you previously had done. Why pay mid range price for something that doesn’t work and you’ll have to continually pay for when you can spend a tiny bit more and not only feel and see the guarantee but also feel covered for life if your hormones change and you need more done.
I stand by Ideal Image and I look forward to my next session with them.

SO worth it! I am only halfway done with my treatments and have seen an 85% improvement. I am on a budget, but they worked with me to see how we could make it work and I really wouldn’t change one thing, in fact, once I am done with this, I know I want to do more… The employees here are great too. So nice and friendly and they truly care about their customers. The procedures take 5 minutes, literally… and in terms of «pain» if it does bother you, it only lasts a few seconds, and then you’re done as opposed to waxing which can hurt for hours after, or shaving aftermath like razor burn or ingrowns or anything. I looked into some other places, and after researching a few and walking into Ideal Image Burlington I instantly knew I was going with them. 100% recommend if you’re thinking about laser hair removal.

I did research and believe Ideal Image would be of good quality. I called for pricing. The woman on the phone said there was 60% but could ball park the original price being between $ 200 – 400. Which is expensive but with the 60% off would be reasonable for 4 or 5 visits over the course of the next year. Anyway, she said I MUST go for a consult for accurate pricing. They need to «look at the hair in the area». I wasn’t thrilled because it’s an hour away from house and work but she insisted. Regardless I went.
Fast forward to the day of the consult. I met with Lisa from the Burlington location. She was «fake» nice it was awful. I told her I did my research on laser hair removal and insulted me for not knowing what an IPL was. I felt like I was dealing with a car salesman. She did not look at my hair, so that was a lie from my phone conversation. The original price she ended up giving me was $ 723/​session. Take 60% of that it’s still way too high! Also, you have to buy 5 sessions + «4 follow up sessions» so a total of 9, all up front. Even with their in-​house credit line, there is no pay as you go. It’s either all in for 9 or nothing.
Bottom line, I feel like I was lured in under false pretenses and wouldn’t have wasted my time or there’s if I had known the true prices beforehand. It is a service I would definitely want, with the quality it looks like they provide but not at that price, ever.
I gave it a 2 not a 1 because the facility itself looked well managed and clean (just like any large sales showroom).
Was hoping a manager would follow up about my experience but never heard from them.

Great staff, nice office. Half way through treatments and completely addicted. Can’t wait to start my next area!

I was skeptical at first and it is expensive but it is well worth it. I’m having my underarms, legs and bikini area done. I’ve only had 2 treatments of my 9 and can already see a difference! So much better than waxing!!! My skin is smooth and stays hair free for weeks. Nurse Michelle is the best, she’s knowledgeable and friendly and really knows how to put someone at ease. Maria at the reception desk is so friendly and easy to talk to as well. Great staff and clean facility. I look forward to going every nine weeks!

Great experience at Ideal Image in Burlington! It helps that the staff is super friendly and knowledgeable — made for an easy process!

From the beginning, my experience at ideal image was superior. The customer service and staff are friendly, knowledgeable, and outgoing. Brandi worked with me to develop a plan that fit my needs financially and logistically. Every time I go in for a session everyone is very positive and professional and overall one of the best investments that I have ever made. Michelle, my technician, is amazing and I would highly recommend her to any future clients looking into checking out ideal image.

I’ve been really hesitant about getting laser hair removal, but I had an amazing experience! I worked with Brandi the sales consultant and even though it’s pretty pricey, they offer a bunch of financing options that I could fit into my budget! Michelle is a registered nurse and was able to answer all the questions I have and kept my nerves calm. I’ve done 2 out of 9 treatments now and can’t wait to finish the rest!!!

I had an awesome experience at ideal image! The facility is very clean and neat. Lisa helped me fill out my paperwork and choose a payment plan that worked well for me. She told me about her own experience with laser hair removal which helped to prepare me for the treatment. Michelle performed my treatment. She was very knowledgeable about the procedure, and at the same time very calming and comforting. My initial nerves about the treatment were quickly soothed. Overall I had a great experience at Ideal and would recommend it to all my friends!

The place looked clean and nice, easy to access and the staff were amazing.
The advertisement of this place is what encouraged me to visit it. I had a consult with them and the price was toooooo high?! They charge 700+ per session per small area which is unbelievable. The surgeon academy of dermatologists had set ab average price per session of hair removal and that price is somewhere between 250 to 300???
Disappointed

this place is incredible! the staff is so nice, especially Kelli! It was really clean and the results were just what I was looking for.