David’s Bridal

I went to David’s Bridal honestly out of fun, knowing I most likely wouldn’t find my dress there. I’m saying that because from looking online and taking the dress“quiz” they offer, I came up with zero selections. Probably not the best sign. My mom, sister and I went in anyway because I had just gotten engaged and hey why not. My appointment was with Jessie. If this review were strictly for Jessie then this would be a five star rating. She was wonderful, funny and not pushy in the least. I actually found a few dresses I liked, they definitely weren’t «the one,» but they were nice and should I be unable to find anything could work. The bizarre thing was, then the Sales Manager came over and started talking to me and she was awful! Socially awkward, pushy, and frankly I felt like I was in a car dealership. Heads up, you will receive follow-​up calls forever from the store. Jessie actually wound up leaving the store and I received a call from another sales person letting me know and that she would be happy to help me. I finally had to say I was not interested in any of the dresses so they would stop calling me. I work in sales, so I get it, but they are WAY over the top and kind of kill the whole fun atmosphere of dress hunting. Ultimately, it just feels like big business and a churn and burn sort of mentality. This may work for some people, but it’s definitely not my preference. I found my dress elsewhere.

Brandy, Rebekah, and Meghan helped me during 2 appointments today (the first appt: I just came in to look and ended up trying a few on… the second: bringing my mom in to see the finalist). Just want to say thanks to them for being helpful for trying on dresses & allowing me to come back in to show my mom after several time changes. I haven’t bought the dress yet so I’ll update here if I end up getting it.

The service is fantastic! Bought a dress off the rack, same day, and even had my shoes dyed to match. I found the perfect dress on clearance, and as a curvaceous bride the team worked magic helping me find the right fit and style. The manager was a doll, coming over to check on the process, and the staff worked together to compliment and make me feel as special as possible. Try them!

Jessie was the person who did my appointment and all I can say she did an amazing job. Also, the staff as a whole were very supportive of each other. I had 3 appointments because I kept going back and forth about my dress. Well after my third appointment I finally decided on a dress and Jessie was just so patient throughout. Also, my situation was so unique because I had family and friends no where near me so it was just the support I needed.

I just would like to express my biggggggest disappointment on this store. I have purchased a wedding dress that I fell deeply in love with about 10 years ago. I didn’t get married then and they weren’t accepting return on the dress. To this day, I still have the tag on. I noticed the dress was not the same dress shortly after bringing it home about 10 years ago. But they weren’t accepting returns which reminded me how they screwed me over then. Which I kept until now when I’m going to get married. I don’t know what happened but I was given the wrong dress??? How does that happen after you tried on the dress and they put it away for packaging and they give you a different dress??? I’m gonna wear a stupid ugly dress on my now wedding next week. Because I already paid for it. Just reminded me to never go to a David’s Bridal ever. I do not recommend it this store to anyone.
I was contacted by the manager to go to the store that I got the dress from. I informed the manager that I live far and that the dress is at my parents which is farther down south in Puyallup. We passed about 10+ David’s Bridal along the way at least. Just to get to the store to be informed that they won’t take the dress back and that all they can do for me is a 20% discount. My parents had the dress, drove a little over hours to get to me and we rode another hour and a half to get to Burlington. Mind you, everyone just got off work and tired and had to fight traffic. I’m not sure why I wasn’t just offered to go to the nearest David’s bridal and not waste almost 4 hours of our time driving there one way!!! Just to let me know what they can actually do for me, which is absolutely NOTHING!!! What a waste of time. My parents didn’t get home until almost 1am. I was told to sell my brand new with tags dress and accessories that I paid over $ 1k online on eBay or craigslist. I am blacklisting this whole franchise.

I scheduled 2 appointments 2 separate times and each time was left waiting half clothed wondering and… just waiting for her… each time I tried to engage another associate for help I was told «hold on a sec hon» ?? Hardly a bridal experience I would wish on any bride. After about 27-​ish minutes of waiting I decided to leave. But NOT before I Wrote down the designer name, size and sku# and went to
and bought it for $ 700 LESS !!
So I guess in the end I owe Davids Bridal a thanks for the horrid customer service because it inspired me to find it elsewhere for 60% off. And yes, it was the exact same dress :)

I just want to give a brovo zulu to the staff that helped me through helping me buy my wedding dress today! I am seriously sooo greatful for all the help and support I received from the sweet blond lady who I found out was training after I left from the store after buying my dress! She was amazing and I felt like I had known her for years… I wish I could remeber her name but sweet lady you are wonderful! And are doing a great job and I love how you werent afraid to ask her fellow staff questions! Davids bridal burlington this sweet lady is a keeper and has manager written all over her! Speaking of manager… at least my maid of honor said she was lol she was awesome too!!! I had some was some seriously stupid family drama going on when my card was declined for some reason even though I had pleanty of money on it lol and when I came back from the atm thats when the drama started… while the sweet manager and blond lady were processing my order one of my family members started making snippy snide and rude remarks toward them because my family member was still cought up in the drama smh i was so embarrised and snapped back at my family member… im sooo proud of the manager and the blond lady for ignoring her comments and focusing on my order so that I could get my family member out of there… im truly sorry for the drama and for what my family member said… please forgive them if you havent aleady… I also want to thank the other blond lady who helped measure me thank you soooo much! And thank you sooooo much yall for making my day to buy my vera wang wedding dress as wonderful as you all could by being soooooo sweet and nice and talking to me like yall knew me for ever! I did a lot of crying today on my maid of hounors shoulder to day but it wasnt be cause you all caused drama it was cause my family caused mortifying drama… thank you for staying out of it and doing everything you could to make my wedding dress day as special as you could! Yall are amazing and I wont ever for get how wonderful you treated me and how amazing you made me feel… my name on facebook is hope rosary and id love it if you would send me your names privit message so that I can send them on to corporate for some higher up recognition! Yall really made my day better with your beautiful smiles and happy nesses! I wish I could do more for you all! I told the blond lady about how 2 years ago when vera wang first made dresses for db that on the day I recived final devorce papers from the x I needed to cheer my self up… when I saw the ombré dress in the window I just had to try it on… it was a vera wang… ive always wanted a vera wang lol… so I went in and told the girl that I just wanted to try on the dress… she asked when I was getting married and I told her I wasnt engaged to my boyfriend yet but that I had just recived final divorce papers from the x and I just wanted to try the dress on to make myself feel better… her demeanor changed knowing that I wasnt going to buy the dress… she was kinda rude and cold to me… especially when she found they didnt have my size… but I wanted to try it on any way… she got huffy as she got it for me and I went into the dressing room… I put her out of my mind… I was holding a vera wang dress… I tear up as I type this… all the pain of the abusive x and all the truly unspeakable things the x put me through seemed to leave my mind for a few bref minutes as I held it up to me and put it on as best I could… no it didnt fit lol but it didnt… it didnt matter… for a few minutes I was beautiful and free again like I was before I even knew of the x the breakup over the phone as I was working… the shame of telling my family… the severe mental breakdown I suffered and the 3 times I was admitted to the va mental wards… (the first of which is where I met my soon to be husband who proposed giving me a blue twist tie engagement ring…) he was living in ny where we live now at the time so he couldnt be there to comfort me so I did something I never thought id ever get the chance to do… try on a vera wang… like I said it didnt fit lol… at all lol but I was extatic and happier than I had ever been in a long time… but then I had to take it off… and put it back on the hanger… but I promised my self when I got married again I would wear that vera wang gown that had helped make me so beautiful and happy agian for a few minutes… I put it back on the hanger walked out the dressing room (yes with my clothes on lol) and handed it back to that… girl… I told her id be back to buy it… mmm humm… she said with a fake smile smerk… and said come again as I walked out… I didnt really see anyone else in the store so she was probably just bord and annoyed by the slow day… oh well… I told every one about getting to try on a vera wang wedding dress… dont worry I didnt tell anyone about the girl… lol…

Jessie was my bridal consultant and she was awesome! I am a plus sized bride and she gave me many many wonderful options. I found quite a few dresses and she never once rushed me to make a decision. She was professional and gave me great advice.

Both times I’ve been here, the associates have been pretty rude to me and I’ve heard the same complaint from other girls who have shopped there. Would not recommend.

In the beginning, my experience at David’s Bridal was absolutely wonderful! In fact, I was blown away by my consultant, Amy. She has a very warm, sincere personality, she is professional, genuine and made the experience incredibly easy and fun. She was truly amazing and I would highly recommend her for a stress free experience.
Shortly after, my opinion of David’s Bridal began to change… The morning of my alterations appointment, I called the store to confirm that my dress had arrived. I was told that our appointment was still on, so I left Surrey, BC and headed to Burlington. After arriving, I found out that my dress was still on the UPS truck and would be delivered within the next few hours. The manager on site, Rabecca, displayed no emotion towards the inconvenience and asked if I could come back later that day. I explained that I drove over an hour and that driving back down wouldn’t work, so the only other option was to wait. At that point she offered a disconnected apology. After an hour and half wait, I needed to leave, so we scheduled another appointment for the alterations. Not a great experience with Rabecca from the beginning.
Everything seemed fine, until I tried on the finished product. The bustle was uneven and looked sloppy and more importantly the hem was extremely uneven. Every time I moved, I tripped over my dress. The seamstress, Natalia and I spent a few hours together creating an action plan to fix my dress. Natalia deserves many praises, as she was meticulous and patient. I knew my dress was in good hands. Another manager Pat, noticed that our appointment was running over schedule and came over to assist.
I remembered Pat from my first experience with Amy. She was as professional and kind as she was when I first met her. I informed Pat of the past inconveniences (which she wasn’t aware of) and she immediately offered a discount on my alterations while offering a very sincere and kind apology. Wow, what a difference from my interactions with Rabecca! Pat brought Rabecca over to explain our situation and that I would be receiving a discount on the alterations. I waited almost 2 hours for Natalia to fix my dress and understandably, Natalia needed more time. I let the manager on duty, Rabecca know that I can’t wait any longer. She looks at me once again, emotionless and asks if I can come back. Including another detached «sorry.» At this point I am frustrated and ask if she can ship the dress to my wedding location, as we were leaving in a few days. «Ya, we can do that» What!!! She then proceeds to tell me that she «didn’t even think about that.» Why am I not surprised… So, I spent 2 hours waiting, when I didn’t need to AND she failed to credit my card the discount that was agreed upon. The next day I followed up with Rabecca to make sure my dress would arrive on time and she asks «When would you like me to ship your dress, next week?» My jaw dropped knowing that Rabecca (failed) to take a moment to research my wedding details. If I would have assumed that she was doing her job and looked at my wedding profile, my wedding dress would not have arrived on time. To me, this is a clear result of laziness.
After this whole ordeal was done, I discovered that Rabecca, the incompetent, unprofessional, detached and insincere manager is the lead manager. It is my belief that Rabecca does not have the people skills required to manage a bridal shop — you are dealing with women approaching a huge life event. The experience finding your dream dress should be exciting and magical and if a situation arrises, as it sometimes does, management should be able to handle it without causing you additional stress, anxiety or an unpleasant experience.
It is only because of Pat, that my experience is redeemable. Pat demonstrated strong leadership skills, great communication and she was able to problem solve in a way that was sincere, kind and professional. After my wedding we spoke on the phone — Pat asked how everything went and I mentioned that the bustle loop broke when I sat down after the ceremony. Immediately she responded, «well that shouldn’t happen, I would like to give you a discount. I wouldn’t feel right if I didn’t» I didn’t mention the bustle malfunction to get a discount, but Pat, of course, did the right thing and made something that shouldn’t have happened better. She is clearly a woman of integrity and it translates very well in her profession.
If you are thinking of buying your dress from David’s Bridal: Use Amy as your consultant, Natalia as your seamstress and if you need anything or have any concerns, Pat is your woman — and if everything goes smoothly, you will probably notice Pat as she will be the woman standing on the side, expressing pure excitement for you! With these 3 people in place, you will have a wonderful experience.

Me and my bridesmaids walk into the store, it was pretty, was very clean, exciting to see the variety of dresses, bridesmaid and brides. The prices are very reasonable.
We were just choosing out the bridesmaid dresses here.
I liked how they had the choices at the end of the racks for the different types of dresses and their colors. They had mirrors everywhere around the changing area which was a plus!
The DOWNSIDE of our visit was that we were not being assisted much, we kept need help but the lady was only by us 45% of the time, which I thought was weird because everywhere else they’re usually there to help and answer questions all the time.

DO NOT GO TO DAVIDS!
I was wary about going to David’s bridal because when I was my best friends Maid of Honor, I was having to get her in and out of her dresses because the girl double booked on her. However, I found the dress I had to have online and when I tried it on, everyone was in tears. Little did I know my experience was going to be an absolute nightmare.
They ordered the wrong size, TWICE. They don’t think to measure you, probably in hopes to ensure that you’ll need alterations. And their seamstresses and completely incompetent. I have been to six appointments with them to alter my dress. This makes a total of 9 trips and 6 months of my time. After my fiancé argued with them, they offered to refund us $ 160, not the $ 409 alteration few and ordered me in another size 2 in case they need to scrap the original if it doesn’t fit again come my next visit. I’ll be taking my dress and my money elsewhere.
Go to Alicia’s, anywhere but here.

I was disappointed with my experience at David’s Bridal. I came in during the $ 99 sale and found a dress. Unfortunately they didn’t have my size in stock, so they ordered it from another store. That was all well and good, until I actually tried on the dress – it was too small even though I’d ordered the size my consultant told me to. I called the store and explained the problem, and the person I spoke to on the phone told me that I could bring in the dress, return it, and they could order the correct size for me. Hunky-​dory, right? Uh huh.
When I brought the dress in, they completely changed their tune. When I spoke with the manager, Kathy, she informed me that the dress was no longer being made and they probably wouldn’t be able to find my size anywhere. But would I like to buy a corset? Or perhaps they could put in a lace-​up back? Yeah, I’d love to spend more money fitting into a too-​small dress, that sounds like the best thing ever. I had looked online the day before, and the website listed the dress as in stock in all sizes. She didn’t believe me at first, then claimed that she didn’t know why – perhaps the website was (two months!) out of date? Yeah, a national bridal chain with 25% of the market share hasn’t updated their website in two months. Seems legit.
My mother and I waited for an hour while Kathy called various stores to see if the dress was in stock in my size. Meanwhile, I looked up the dress again on my phone – yup, still in stock. I suggested I try ordering from my phone. If there was some sort of mistake, then it shouldn’t let me place the order. At first she seemed reluctant to allow us to return the too-​small dress, but let us in the end. I ordered the dress from my phone – after having them measure me again to be sure of my size – and it should be here in two weeks. So it turned out all right in the end, but the whole affair left a bad taste in my mouth. If I hadn’t looked up the dress online, I’d have been left at their mercy and probably had to buy another, probably more expensive dress.
Moral of the story: thank goodness for the internet, and stay away from David’s Bridal.

If you can afford over $ 500 for a dress, please go elsewhere.
I was a bridesmaid this past summer and bought my dress from there. I was not able to pick it up in-​store and had made arrangements to have it shipped to me once it arrived in store. There was, of course, a fee for this, and I didn’t mind a bit. The girl helping me did seem to have trouble understanding which address (billing vs shipping) that the dress was being sent to, so I confirmed with her about 3 times. She was obviously new. A few weeks later, I get a phone call telling me my dress is in and I have to come and pick it up. We go through the whole I-​paid-​to-​have-​it-​shipped thing, and the woman says «Oh. I was wondering what this random note on your account was. It’s just an address with no instructions.» So, okay, new girl messed something up. Still happy.
So I made the mistake of going back to buy my wedding dress. Yes, I found a dress that was good enough (I am more constrained by money than I am by finding «The One»). Yes, it was cheap. Yes, my consultant was okay. A little pushy, but that’s to be expected. At least she knew what she was talking about (unlike the consultant to my left — I felt so bad for that poor bride. She was being put in dresses that made no sense for her because the consultant wasn’t listening to her). So I go and pre-​pay for my dress and, once again, the shipping fee to have it sent to me rather than picking it up (I don’t live in the area and had made a special trip with my mother and mother-​in-​law-​to-​be). My expert consultant was the one doing the actual sale this time, rather than a new desk girl, so I was reasonably confident she knew what she was doing. This, once again, turned out to be wrong. They have once again, failed to remember that I PAID EXTRA MONEY AS DETERMINED BY THEM to have the dress shipped. I’ve been informed that if I’m not in Burlington within 5 days to pick up my dress, it will be sent back to the warehouse. They appear to be happy to charge for services they do not know how to perform. Not only that, but I have been unable to get a hold of anyone. The email comes from a no-​reply type of mass email address, no one answered even though the store was supposedly open, nor do they have voicemail. So I’ve been calling them repeatedly, HOPING this time, someone will manage to answer a ringing phone. I’m completely furious at this point.
David’s Bridal requires 100% pre-​payment of dresses, before they’re even available to be shipped to the store, as well as absolutely no returns or exchanges. I realize now that it’s because that way, they have ZERO motivation to provide any customer service once you walk out the door. If you need anything else, too bad, they’re busy pushing the next bride through the turnstile. I feel like they know weddings are one-​time deals, so return shoppers don’t factor into their business model. If I could do it over again, I would go anywhere else, and happily pay double for the security of knowing the people I was dealing with had any concept of what was going on and that they even remotely valued their customers.

Review #19 — 30 Day Unilocal Challenge
The 4^th (and final, thank goodness) stop to our dear bride’s wedding dress search, David’s Bridal is located south of the border, in Burlington. She decided she needed to see David’s Bridal because 1) wedding dresses are cheaper in the USA, sad but true fact 2) there’s a huge selection 3) one of her good friends recommended it to her.
We drove down on a Monday because we were both free that day. We got there early so we decided to go around Target in the mean time. When we finally entered David’s, we were greeted by a really courteous girl. Once the paperwork was done, she told us to start browsing for dresses because our attendant is still helping her bride. I actually didn’t mind looking through the rows and rows of dresses this time, mainly because there was a lot of room to walk around and it wasn’t dimly lit *cough* Golden Brides in New West *cough*. 25 minutes and 3 dresses later, our attendant finally gets to us. She was super nice and super helpful. She recommended a few dresses on top of what we already pulled. That was really awesome. What I didn’t really like was the fact that the service was really slow. She told us that Mondays are particularly crazy, but that Monday was crazier than usual. She was overbooked brides and whenever she would leave us to help another one of her brides, it would take quite a bit of time before she came back to us. So I guess my issue with this is, if you know Mondays are busy, why not have more staff around? As far as I saw, there was her and 3 other girls dealing with all the brides. Have more people working please. You don’t want grumpy brides. Thank goodness for our attendant (I think her name was Sassi).
Anywho, she found her dress (whee) and there’s a tradition at David’s Bridal where if the bride finds her dress, they make her stand in the middle of the room, make her close her eyes and make a wish, then she has to ring a bell. She doesn’t have to do it if she doesn’t want to. But I made her do it. And being the great friend I am, I took a video of it. *Grin*
The dress, not including the alterations, was under budget. Hurray. With the alterations it’ll probably just be right on budget, so she’s quite happy about that.
I love the huge area in the middle where the bride can be seen and adored by her family. Tons of mirrors around too so she can see herself in all 360 degrees of gorgeousness.
3.5 stars out of 5, ³⁄₅ on Unilocal.I’m obviously going back with her when the dress comes in and she gets fitted. Hopefully the experience will be different when I go back. Advice to anyone planning to go: don’t book an appointment on a Monday. Seriously. I think that’s a thing with many bridal stores. It’s not just with this one, with some of the ones we visited here in Vancouver too.

I walked in with out making an appointment and they were able to help me right away. Whitney was my consultant and she was really friendly and helpful with out being pushy. She helped me find a dress I really loved and wrote all the information up for me including price with out pushing me to buy that day. Even after picking my dress Whitney had me try on the «Princess Kate» wedding dress just because you have to try it on! She knew it wasn’t anything like what I was looking for but had me try it on just for fun with the veil and tiara!
Everyone was helpful and friendly with out being pushy. They even followed up when my mom left something behind in the salon they called us right away since they noticed it where she had been sitting.

I made another appointment to come back as they now have the White by Vera Wang dresses in stock. Not all, but most. I brought my Mom and we came in on a Saturday afternoon. The store was super quiet, which cancelled the need for them to tell me that my sales associate might be helping another client at the time.
Courtney helped me again and I was very pleased that she did. She was very helpful with setting me up with dresses and bringing different choices over. When I tried them on, she was quick to bring accessories and shoes over to complete the look. The same went for bridesmaid dresses. She even had the seamstress come out to show how they could bustle the dress and how a sweetheart neckline could be added in. These two ladies are my favorites!
While I haven’t ordered a dress yet, I would highly recommend this location as they’re amazing!

I have never been the type of girl that fantasized about their wedding but now that I am planning one I am getting like a kid in a candy store. In Canada and most bridal stores, the cost of a wedding dress is crazy obscene so I decided to check out David’s Bridal. I did have an appointment and when I spoke with them to make it, was warned that it would be very busy and my entourage may have to stand. The good thing is I was only bringing one person.
Before I went I had sussed out their website and had 10 ideas of dresses I wanted. I had also brought my camera in case I couldn’t decide on a dress that day. In my limited experience of wedding dress shopping, I thought I would be there for hours and wouldn’t find anything I liked and be bitterly disappointed. That was not my experience here.
Stephanie, who was my wedding dress attendant, was magnificent. She picked up quickly what I was thinking of and that I am unique. I didn’t want to be like every other bride. WOW, still can’t believe I am going to be a bride but I digress lol. At the end of the time there I had found the wedding dress I want and in the colours I was wanting. It was soooo painless that I will be taking my bridesmaids and flower girl there for their dresses in the New Year. Which will be just in time for my fitting for the dress.
The price was also great. I couldn’t ask for a more beautiful dress in my price point. I highly recommend them to anyone that’s looking for beauty at a reasonable price.