Cycle Loft

I’ve been in Cycle Loft 3 times, and each time I’ve had an exceptional experience. As somebody who researches purchases perhaps too much, I went to at least 10 different local bike shops when I was thinking about buying a new bike. I never felt more comfortable anywhere else, and the knowledge, patience, and desire to help was unmatched anywhere else.
Visit 1 I was just looking around for potential close out sales and expected to stop in for five minutes. Instead I ended up talking to Zach (a technician) for over an hour. He answered all my questions and taught me a lot about different components and frames. This was the first place where I didn’t feel like the were being condescending or trying to dumb anything down. He answered my stupid questions, yet would go into as much detail as I wanted.
Visit 2 I came in to try a bike I was considering ordering (I’m a large size). I once again spent over an hour talking to Lexi about different options and had a great experience.
Visit 3 I came in after purchasing a friends old bike (I was lucky he was upgrading). After all the time they spent with me, I knew I wanted to buy accessories for commuting at Cycle Loft (namely a rack and fenders). I mentioned that my car was in the shop so I would be commuting as is until they could do the install. Rick was unexpectedly able to fit me in right then to help me out. The next day it rained during my ride, I was super grateful!
Oh, and I was offered a Hoodsie Cup when it took longer than expected (and I was waiting after ‘close’).
Couldn’t be happier.

Bike paradise, best bike shop I’ve ever been to, honest, great value, hard to beat anywhere in the country. This shop is worth getting to even from out of town. I purchased two Bromptons and was patiently shown the best value with every configuration, the owner himself made sure I was 100% comfortable down to the smallest details. Color me Impressed.

Visited here to buy some spin class shoes and this is quite a place. Very large and for the bike enthusiast this is heaven. Loads of bikes and assorted accessories including clothing and other items. Staff was very friendly and helpful and the entire experience was very pleasant. Prices are moderate and within reason. Definitely worth a visit!

After a mail order mix-​up regarding mistakenly sent parts, the manager of the store called me at home, and offered, not only to refund my return postage, but also the price of the parts! He was most apologetic and eager to be of help, so this is my bike shop from now on!
:^)

BRAND NEW location!
I had the experience to meet 2 of the staff members today. Very diverse age group which is comforting.
Beth was a great help! I bought my first «Fat Bike» (not from here) and I needed some new accessories.
I told her that I haven’t actively been on a bicycle in around 10 years and to act like I knew nothing — because I basically don’t since the technology has changed insanely since I was a kid.
She helped me pick out new pedals and was very knowledgable. Even found me the right color!
Then it was time for a new seat or «saddle» as they’ve been deemed now, because the one that came on my bike was more expensive, but very uncomfortable.
After that she asked me if I had a helmet… Glad she did because I had completely forgotten that was the number one reason I went there. We went over styles, pricing, but not before determining my helmet size and type. During this segment an employee who was off the clock came over and put his personal and professional 2 cents in and was a huge help in finding the right fit and size for me.
They didn’t have the color I wanted so they offered to order it for me! This place rocks! Good selection, great location, great employees.
This is only my first «Fat Bike» so I’ll be back once it’s time to upgrade!