Clarks

My family have been buying Clarks shoes for well over twenty years, seven here in America. They are outstanding quality. In the UK, they are a premier brand, and offer in-​store service to match. I have no idea what their corporate structure is, or how American stores are managed, but the result is extremely poor service. This store in particular has gone from average to terrible. They are extremely rude to customers, are unable to correctly place orders online, and are too stupid to be able to understand the difference between UK shoe sizes and US. There is one staff member in particular, Fernando, who takes the cake. He recently spent his time rudely talking down to my wife, pretending to explain the difference in shoes sizes between the UK and US– my wife being a British, life-​long Clarks customer, and he being a moron who can’t simply take an order. He succeeded in ordering the wrong shoe size online (he didn’t have it in stock– or was unable to read the size numbers on the boxes correctly) two times, got the colour wrong, was rude about all his mistakes, never admitting fault. We shall never shop here again. If I were managing US stores, I would fire the lot here and start over again with people who have manners and enough intelligence to do rudimentary maths.