Wells Fargo Bank

While the lines are occasionally slow, the staff is excellent. I recently had an issue with my online accounts and came into the branch to sort it out. One of their bankers quickly assisted me, and spent an hour not only resolving my original issue but also helped me set up my accounts online. He gave me his business card in case any additional issues came up. I was very pleased with their service, and would recommend Wells Fargo to anyone seeking a new bank in the Burlingame area.

So I came here to deposit cash in the ATM machine — and I’m sure that everyone has that «what if» about machines eating money. Well, I’m here to tell you it can happen!
Put in my 4, $ 100 bills (2 newer and 2 older), machine popped out 3 (1 newer and 2 older) of them & my card. Uhmm… Okay? Put my card back in to ensure my $ 100 was credited to my account, most definitely not. Well lucky me this is on New Year’s Eve, banks closed New Year’s Day. So I called the 800 number and opened up a claim.
I called the branch today to ensure everyone is informed about what happened that this girl was so rude, refusing to let me talk to a manager and tell me only the 800 number can help me. I understand if the manager really can’t help me — but you don’t have to be so rude!!!
So now I have to wait 7 – 10 business days to even hear back if I will get my $ 100 back. I will guarantee all accounts will be closed if I don’t!

I recently struggled greatly with identity thief due to online banking. They had wiped out my entire savings and I was extremely overwhelmed with emotions. I drove down to my local wells fargo, where the main manager had helped me above and beyond! He was so kind, caring, understanding, professional, knowledgeable… I mean the list can go on and on! He took care of everything and within a couple of weeks the money was back into a safe locked account.
I am still required to go into the bank every Friday due to the locked accounts, and the assistant manager there (Vega) is also super helpful and always puts so much time and effort into making sure everything to taken care of efficiently and quick.
Overall, they are an awesome staff and I refuse to go to any other bank or ranch for the reason.

I love this branch! The entire staff is so knowledgable and nice. My personal banker, Marnie, is so helpful. She explained some complicated financial documents in a very easy to understand manner and was always easy to reach. This is an awesome branch with a group of bankers who seem to really enjoy their job and their customers. That is something I’m not sure I’ve seen before in a bank.

I don’t know why this location gets such a bad rap. Its not the employee’s fast you don’t know how to balance your check book. 5 star service all the way!

Wells Fargo is one of several horrible corporate banks, but you already knew that,…
This branch is located in a nice building in Burlingame, and generally isn’t too crowded. There seems to be a high turnover in the teller staff, and that’s no surprise seeing how they work with some of the most complicit branch managers, who are all too eager to do the bidding of their Wall Street puppet-​masters. Hit by another of WFB’s excessive and easily manufactured «fees» through no result of your own? Don’t bother trying to have them correct it – they’ll say it’s against bank policy so your argument is shot down from the start.
These branch managers are doing the Devil’s work, and they’re doing it well. Too bad they’ve lost their souls in the process.

No wait on a Saturday morning. Friendly teller. All I needed was to break my ATM 20s; they gave me no grief.
There was even a cute little dog in there with a customer and no one was trippin.

We needed some $ 2 bills for a special graduation gift. Wells Fargo charged a $ 10 fee plus $ 6 for 3 $ 2 bills. In other words, we gave them $ 16 in exchange for $ 6 in return.
Shame on us for paying the fee but we really wanted the bills to make a clever gift of a $ 20 bill, a $ 1 bill, and a $ 2 bill for some 2012 graduates.
Shame on Wells Fargo for charging $ 10 to make change.

This is one of the best Wells Fargo branches I have ever gone to. I was helped by one of their bankers, Jaelle, and she help me straight out my accounts, as well as my financial situation. She was very knowledgeable about the bank products, very patient, and took her time to explain how I can get the most from my accounts. To be honest she convinced me to reopen my accounts with Wells and I am truly enjoying their services now.

So I went in to this branch about 30 minutes ago to cash a check since it is our company’s bank and I don’t have a personal account there. I’ve done this several times before but today I met probably the laziest unprofessional teller they must have.
As I hand him my check and photo ID, he proceeds to ask me if I had my check card or debit card. I proceed to tell him I don’t have an account with them and that this was a company check drawn from an account at their branch.
This guy tells me I needed to get an approval from a woman across the way. I paused a moment to try and let what he said sink in, then I realized he actually meant it… he wanted me to literally go get the approval from his manager and once I got it, I had to get back into the line!
What kind of customer service is that! In all honesty, the branch manager wasn’t doing anything and it took her all but 2 seconds to initial an approval. So why did I have to get out of the teller’s window and get back into line after getting the approval in order to cash this? Go figure! Why couldn’t he have called for an approval? Instead I needed to get back into line and wait again!
I would’ve given that teller a piece of my mind at that time but he was with another customer already!
Mr. Teller (closest to the back door)…you need to go back through your training!

I’ve been a customer here for about three years. After a terrible experience yesterday with the «Branch Manager» I will be deterring my clients to bank here. I came in with a check for x amount of dollars and wanted $ 80 back and to deposit funds into one of my checking accounts.
Well the branch manager had a problem with this. My check was coming out a Real Estate Trust account that has a balance year round of over 6 figures. She could very well have looked at all of my deposits and seen that I had never received an nsf from one my paychecks. Where was the customer service with this situation? Although polite, the manager could have gone and made the extra effort in excellent customer service. I walked away with $ 20. Thanks.

A bank is obviously a bank right? For some reason this place has been one of my favorite WF locations. Really helpful staff and more than happy to go the extra mile. Edric the branch manager is cool, and so is Andrew and Robby both are all really great. Very personal service and attention to detail. The guy however in the back of the security lot is such a joke. They hired security to help manage the parking lot out back. The problem is that they originally had non WF customers parking in the lot so they hired security however he lets non WF customers still park there which is really annoying. I am a paying customer of WF but can’t get a parking spot. Sometimes its annoying but usually a overall great branch!

I used to love this branch. The previous employees were courteous, capable, and efficient. I don’t know what Wells Fargo has done to this once fabulous branch but the new «customer service» person is anything but customer oriented. She needs to go back to training and learn how to deal with the public. Patronizing, rude, and pedantic, she should be kept in a back room counting pennies. After a bad experience with the financial services guy some time back, I’m ready to leave after @20 years at this branch.
There are only two people left at this branch with whom I will work. Once they go, I’m gone.

This location requires that you use an ATM card to enter from parking lot… If you don’t have one, the security guard can open it for you with his ATM card. Pointless security…

EXCELLENT Customer Service!!!
There’s never a line @ this branch and sometimes, more employees than customers.
It’s really a bank you can count on. I’ve developed a great relationship w/​the Branch manager and their staff.
Free parking in the back parking lot. This is a Keeper.

They never give out samples and I can’t remember the last time they had cookies and coffee for us customers, but the staff here is fun and friendly. They’ve always got the Food Network playing – hey, a little Nigella never hurt anyone! Oh, and the envelope-​less ATM deposit system is a great paper-​saving plus. A bank is a bank is a bank, but this one’s better than usual.
I guess I’ll have to stop calling it Wells FARTgo.