U.S. Bank

We recently had to pick a new bank for a basic checking/​saving accounts activity. I have seen this branch on Burlingame Ave and decided to stop by and give it a chance. And what a great decision that was. I/​we met Jenny, AVP/​Branch Manager, I found out after we were done. She is the most approachable, friendly, knowledgeable bank professional I have seen in a very long time, may be ever, and I am not mentioning a smile! Definitely an expert in her field, polite and charming, skillful and personable. She managed to navigate us thru complex labyrinth of today’s banking choices, all available possibilities and many different options, all of that in just a little over half an hour. Unheard of but that’s the truth, plus a follow up call the very next day to make sure we were content and happy with our choices. Wonderful experience, this financial institution and this branch in particular should definitely consider themselves very lucky and fortunate to have Jenny on their team. Thank you, and you just got yourself a couple of loyal clients for a long time to come.
Regards,
Alexandra S. and Michael K.

Eric, Yoko and Janet are absolutely amazing! Personal and timely service. I call them once in a while and they help me with my accounts better than US Bank customer service from 800 number.

Very clean.
Respectable staff. I feel welcomed when I come in. Eric is the best, but when he’s not there, the others are very nice as well.
Occasionally have free food like cookies from Safeway and drinks like juice or water.

My son was traveling in Thailand and Cambodia. He lost his ATM and needed money. I am so grateful for the help that Janet Ortega gave me. She first cautioned me and helped me check to see that this was not a scam. I appreciate her time and effort on my behalf. I have nothing but praise for this branch of U.S. Bank.