The UPS Store

I called them on a Friday to handle a local pickup, packing, and shipping of some stuff my friend had. $ 65 dollar pickup fee while a bit high was not unreasonable in my mind as it is California. The email correspondence was a little complicated as the system sends auto replies to messages to let you know they’ve been received, and then gmail kept them all in the same thread. We eventually had 25+ emails stacked from back and forth, but I would rather know that my email is actually being received. They always made sure to respond as soon as they could.
They picked up the equipment without any problems and got it packed and shipped out within about two days. I was quite happy with the turn around time of their service. I’ve had problems finding reliable shipping companies in the past, so it was very nice to have them follow through on what they promised.
I had an opportunity to work with Shruti on the coordination of my order; I’m pretty sure she is there every day from open to close. She did a great job staying on top of my order and following through with pickup details as well as tracking information on the packages that they shipped and getting me all the billing fees.
Excellent experience with an attentive to my needs staff. I will definitely look this store up again in the future.

Love this ups location and its employees. They are always super helpful and they have a notary available at all times. Very Efficient for all of your personal and business needs.

This UPS Store has great customer service. The staff is friendly, knowledgable, and able to provide solutions to any of my situations. I definitely enjoy coming back as they learn your name and make you feel right at home!

I’ve had a PO box at this store for a few years and receive packages regularly, sometimes several each week. Entire team is friendly and helpful. Special thank you to Tula who always has a smile and often retrieves packages as soon as I enter the door. Some of the benefits of a PO box here (besides the friendly team) is their expanded hours (compared to USPS) and variety of other services plus immediate email notice of package delivery (saves trips to check if package arrived). And at Christmas have small gift items too. Awesome service and convenience.

I have tried this store over and over since they opened many years ago. Only, because they are conveniently located. However, they are not good with customer service and their prices are sky high.
The last time I was there, I witnessed a customer giving packing Styrofoam popcorn to the store as a gift. The store told them it would be recycled. After the customer left, I watched them bag it and put it out for sale. Terrible business practice.
They also charge for shipping tape that you may need to seal one side of your package.
It is obvious that 2.5 stars from 79 reviews speaks volumes.
They are taking advantage of a wealthy community.

This UPS store is very well managed and offers excellent service. Sandeep and Shruti are true professionals who really care about their customers. The staff is friendly and efficient. I’ve used their printing services for business cards and notary services. They also offer various types of custom design and printing services that you wouldn’t automatically think of in a UPS store. Turns out UPS offers a lot more than shipping packages! I know other customers who have been regulars for many years. There is definitely a sense of community when you go in the store and they fit well in the neighborhood. I would highly recommend them.

All in all it’s fine for simple shipping and making copies, etc. but not great for anything risky. How much of that lands on the store vs. the UPS shipping network as a whole is up for grabs.
i.e. This store can get extremely busy with very stressed-​out, demanding customers. The employees are usually very professional though, and I’ve never had a problem with them losing a package. However, I did recently insure a shipment containing fragile items. I also paid for the store to pack it to be extra sure it wouldn’t get broken. Well… it did get broken, which was very disappointing. They did honor the insurance and we got the insured value back, but it was very expensive to pack/​ship/​insure it in the first place. So, was it worth it? No. If I had to do it all over again, I would have gone to a specialist or packed it myself and saved the high additional cost of them packing it and only paid for the shipping and insurance. And I would have paid for shipment by air instead of ground– anyone who ships by ground should know that UPS really tosses everything around by ground and even if packed well are likely to break– I found that out the hard way afterwards; in my opinion all UPS employees should be very clear about this to customers. I am happy they honored the insurance, but is that really something to be ‘grateful’ for? We paid for it. I suppose in this day and age when every business is eager to sell you insurance but make it a nightmare to collect on it, that’s a positive. But that’s a bigger conversation.

I’ve been using this UPS Store for years and I am very pleased with their service. Shruti and the rest of her staff welcome me by name and are very pleasant and accommodating with my needs. They are fast and efficient when I have boxes to ship. I highly recommend using this store next time you have to ship a package, make copies or in need of notary service.

This is my go-​to place for all our printing needs! Every birthday and special event has been made extra special with invitations, books, posters, bookmarks, and other decorations printed at this UPS Store in Burlingame! I used to go to other stores in the area and tried printing at home as well, but I’ve found the staff at the store on Howard Ave have always been so helpful and managed to get all of my jobs done in the time I needed with such care and attention, that I automatically take all jobs here now. I just did a huge job completely out of this store for a large school event involving huge banners and posters, as well as hundreds of copies of flyers/​flags/​maps, and I couldn’t be more pleased with the end result!

Extraordinarily poor customer service. I have used them for notarizing documents and there is a woman who appears to run that activity who is in the business of being pompous and officious. It is possible to tell customers to do things and make corrections without being offensive and driving customers away. This location needs a drastic customer service training course for its people, given that there are many other choices. I will be going elsewhere when possible.

Great customer service! Tula and Shruti are such a huge help!!! I’ve been coming to this store for almost 5 years. Every time visit I am greeted with such politeness and speedy service. Packages are always delivered on time.

I love this store! I use them consistently for shipping and printing sales materials. Their customer service is excellent and they always work with my crazy last minute requests. Glad they are located so close to my office!

I’ve been coming to this store for several years. I’m now moving out of town and wanted to leave a great review! Ive never once had a problem here. Quite the contrary, the staff has always been friendly and helpful. I will miss them:(

I wish I could give this store 0 stars. If you want your packages to make it to their destination AND remain in tact, I suggest going somewhere else…
I shipped a light fixture through this store, packaged it myself and wrote the words FRAGILE all over it. A month later, the recipient let me know she never got it. Hmmmm… curious. I tracked down the package, it was still in the Burlingame store I had tried to ship it from and I was told it was «damaged» but the word they meant to use was «destroyed.» Literally every light bulb, every piece of glass on the thing was shattered. The manager told me «The warehouse guys drop things from 7 feet overhead sometimes so the word FRAGILE doesn’t mean anything to them.» She was somewhat apologetic but told me the store of course couldn’t cover the cost of the broken fixture because they didn’t package it themselves, which is fine, I didn’t pay for the light to be insured. But she also refused to refund me for the shipping. So they broke my light fixture and charged me to send it… NOWHERE.
They gave me a 1 – 800 number which suggested I contact the store. So it’s a fun run-​around I’m now on and everyone is pointing the other way. I guess keeping a customer isn’t worth a refund of $ 53. Message received! I’ll be a loyal Fed Ex customer from now on! Truly deplorable customer service. Good riddance.

Rude service. He man behind the counter was helping me and someone else that he knew by name came in. He immediately stated helping the other gentleman look for a package instead of completing my transaction first. He got the receiving address wrong and blamed it on me even though I wrote it correctly on the sending slip. Next time just go to kinko FedEx half a block down

Terrible, slow, expensive service. I went to get a color brochure printed for my kid’s school play and they wanted $ 5 per brochure printing! Ridiculous plus they said they couldn’t get it done in the 48 hours I requested.
So I went to kinkos in millbrae instead and got it done in 12 hours full color, staple for $ 1.50 a brochure.
Avoid — they made every task so difficult and expensive.

I was on my way to the post office when I passed UPS and thought «Hey, they’re in the mailing business. They’ll be able to help me.» Wrong!
I had a stack of holiday cards to mail to New Zealand and asked if I could get some guidance on how much postage each would need. First, without weighing anything, the woman behind the counter told me that I should put «at least 4 – 5 stamps on each card.»
Then I asked her to weigh some of my heavier cards that included photos, and calculate the postage I would need. She told me they would need to go by parcel. «They’ll be 10 dollars to mail with stamps, or 16 dollars if metered.» I told her I’d go the stamp route. Turns out she would need to put 20 first class stamps on each letter because that was the only kind of postage she had.
Ok, 20 first class stamps wouldn’t have even fit on the envelopes! So, I went over to the post office where the kind lady told me that I had over-​postaged most of my cards (turns out 4 – 5 stamps was about 1 – 2 stamps too many) and mailed my heavy letters for $ 4.22 each. (They didn’t need to go by parcel, and certainly didn’t need 20 first class stamps!).
Lesson learned. If you want mail done right, go to the experts: the good old Post Office!

Great service and friendly staff! They were able to answer all of my questions and took the time to go over my delivery options and service charges.

Bad customer service. They always give you the most expensive choice. Notoriously overprice/​overcharge customers for basic service. Don’t go and don’t use.

This store is a RIP-​OFF! Make sure you know the price beforehand when making copies/​printings. The website said $ 0.09 per copy (black-​white), which I should had paid $ 3, but at the store they charged me $ 11.38 just for printing some school docs!