Putnam Chrysler Jeep Dodge

My Wife and I bought a New Jeep Cherokee without issue. 2 easily resolvable issues happened thereafter which will keep me form this dealer.
1.) Bad Service: In the first 20 miles the transmission stopped shifting and multiple check engine lights and issues occurred. I almost lost control on the freeway and called the service dept and said I would need to make an appoint next week… I limped it to the dealer immediately and begged them to look at it. After 3 hours they reset the software and said the battery was low?!. They promised me they would follow up with a detailed analysis of what happened. After 3 emails and phone calls asking for the promised information I got nothing. Finally opened a case with Chrysler to get them to give me answers and still nothing. Really disappointing that they completely ignored my safety concern and desire for answers. I don’t blame them for the car issues, but I expect at least a minimum amount of action and service when a new customer has safety concerns before the new vehicle has 50 miles on it! VERY DISAPPOINTED
2.) Sleazy sales: Was were sold a MOPAR service agreement, that was about $ 1200 which would cover oil changes every 5k and the 10k, 30k, and 50k services. The finance guy did the math for me and said it would be about $ 120 per service which I was fine with considering it was more than just oil changes. Called the service dept for my first 5k service and was told I only get oil changes every 10k. Quickly realized the finance manager misinformed my wife and I completely, and even wrote down the 5k on our paperwork to make us think we were getting better plan then we actually got. Sleazy!!! Now need to cancel the plan as it was misrepresented, and will have to pay an early termination fee… VERY DISAPPOINTED
Of course, no call back after messages left with finance dept…
I don’t blame this dealer for issues with the car, that is a Chrysler issue. I take issue with their service, and sales tactics. You always hear horror stories about dealers taking advantage of you, make sure you get what you are promised folks, no matter where you go!

My wife and I needed a new car. We found one a used car we liked at Putnam Jeep. Dantes helped my wife find the car she was looking for. Dantes was very nice, courteous and had great knowledge about the vehicle. Dantes made it easy on us during the whole process and made it very stress-​free. I would definitely recommend going here for your car buying needs.

I called up many Dodge dealers last year asking to place a custom order for a 2016 Challenger and for whatever reason I was blown off every time. I was finally put in contact with Scot at Putnam Dodge via Costco’s fleet program. From the word go Scot let me know he was going to be able to order my car and I was going to be able to buy it at a great price with great financing options. He kept me up to date with news during the whole process and followed through on everything. Thanks to him I was able to get my dream car as painlessly as possible and I couldn’t appreciate it more. I’ve had my car for a couple months now and I am an extremely happy Dodge Challenger owner. When the time comes I’ll be back for my Viper.

never coming back here again. traded my vehicle in for a new car and they literally put me back 38,000 $ when I could stayed with my 17,000 $ car paid it off and got another vehicle. They didn’t advise me well enough about the vehicle I bought. did not explain it to me, didn’t even detail my car and too add I kept askin how much the total and it went from 26,000, to 33,000 to receiving my notice in the mail for 38,000! never again buying from them I bought. a basic car. and now I have a new car without this negative equity starting brand new ! they suck, they will rob you blind if you let them. no stars given if possible.

Putnam is one of the most trusted and respected dealers in the Bay Area. I recently bought my car here and was very happy with the service I was given.
Rick Ferrell helped me out and took great care of me. He was willing to work with me on finding a car until I was happy. I ended up finding a 2012 Passat in their used lot and he even made me an appointment to take out a dent I found for free. He is great and will go out of his way to make you happy.
I highly recommend going here to buy a car. The staff is amazing and they have every kind of car you need. Thanks guys!
Bryan

There’s nothing more than I hate then buying a car and the process of it. Add the luck of the draw with salespeople into the equation. Painful ! I got lucky. My salesman was Rick. A true professional and very honest. Super easy deal. Less than a couple hours of work start to finish and it was done. Rick made it painless. Thanks Rick!

I had a very good car buying experience here working with Peter Thai. I got the car I wanted at the price I wanted, Peter was very helpful in this process. I went to several dealerships in the area before this and Putnam was willing to make the best deal. I highly recommend.

Had a great experiencing buying a used Volvo from Jimmy Celikkaya. The experience was straightforward and pleasant, though Jimmy’s a tough negotiator on price!
I really appreciated them not pressuring me to buy add-​ons like extended warranties and such.
If I could, I would subtract half a star because they kept me waiting a long time for the finance guy to prepare my paperwork. But I guess that’s an unavoidable part of the car-​buying process.

Dantes provided good services. very usefull info from dealer side. Also provide a lot of suggestions for us. Find this guy if you want to buy a used car.

When I first purchased the JEep Cherokee I could not have been happier. After 5,000 miles I went in for first oil change and the transmission had an issue. Come to find out the transmission had a major issue. 1.5 weeks later still no update on the car.
Even worse every few days I have to call in for an update and there is no definitive response nor a proactive call back/​update.
I highly recommend you do not get your car serviced here, even a brand new 6 month old one

Driving 65 miles for an suv we weren’t sure of was a long shot.
We had seen another cx-​9 closer to home but I had this huge gut feeling that I couldn’t trust the dealership. We continued to browse online and today we showed up at Burlingame Putnam Chrysler jeep dodge and drove off in our cx-​9…
HUGE shout out to MR. S.S. Dantes Adeva!!! He was such a lovely man!
I’ve come across very few car salesmen and they normally come off pushy or they seem like they don’t know much about what they are selling…
But Dantes knew best and made me feel like he wasn’t letting us down. I didn’t feel pressured to take home a car. He was wonderful! ALSO, The finance guy, Andy, made the process smooth and quick! I was afraid we were going to be stuck there for a long time but NOPE It went by pretty fast. They made us feel comfortable too!
All in all, we have a very nice cx-​9 to make memories with our girls. We couldn’t be any happier with the great customer service we received tonight! Thank you!
P. S. I NEVER go on Unilocal to give my ratings/​reviews… But I definitely felt that I had to share our great experience today! :)

Thank you Dantes Adeva for an awesome first car-​buying experience.
I initially walked in almost a month back to do some research for my first car-​buying experience. Dantes briefly took me around informing of my options and since I wasn’t ready to buy a car that day, I just took his number and went home. Last weekend, I visited again determined to buy my first car, I met Dantes again. I honestly didn’t think he’d remember me but he did! Dantes gave me a great deal on a pretty much new 2014 Nissan Sentra and finished the whole process in an afternoon.
Thanks for the awesome experience, and you’ve made a lifetime customer :)

I don’t think I have experienced worse service when it comes to time management and setting customer expectations.
I scheduled a time to come in for a simple oil change and tire rotation. I was here, 10 minutes early for my 9:30am appointment. During my check in they noticed that there was a recall on my side mirrors. I was told the total service would be 1.5 hours. I am still sitting here, and it’s been more than 4 hours now.
When I asked them after 2 hours, I was told it will be ready soon. When I asked after 3 hours I was told that it says on paper 1.5 hours, but in reality it takes 2 to 3 hours. Guess what, we are now past 4 hours and I am still waiting.
To their credit, after 3.5 hours they offered me a loaner car, but unfortunately I would need to take time off work to return it. Doesn’t make it possible.
Had they set the time expectations correctly I would of made arrangements to have the car worked on when I had more time to spear.
Terrible time management and terrible job at setting the expectations with the customer.
Come on by and visit… I’ll probably still be sitting here waiting.

After nearly 20 years without a vehicle, a new job forced my hand and I needed to buy a new car. So I did my research and had my brother on speed dial (he buys thousands of cars a year for his co.) because of so many stories of people getting ripped off by sleazy car sales people.
I went to Putnam because it was on my way home from the new job and out of all the dealerships I reached out to via email, they were the least pushy on getting me to come in.
I made an appointment to test drive a new Jeep Grand Cherokee. It was one I built online and found they had in stock there. The salesperson, Peter Chai, was waiting, was nice, and answered all my questions. I took it out for a test drive and decided I’d buy it IF I could get the price and financing I wanted. I told Peter what I to spend and he said he’d do everything he could to get me there. He got me pretty damn close… and I was asking A LOT. He also got me financing I probably don’t deserve due to horrible credit. So, I bought it! Raj the finance guy’s a good dude, too.
My whole experience with Peter, Raj, and the Putnam Team was a great one. Changed my perception of car buying. Thanks guys!

While searching for a Dodge Challenger I found one here at Putnam. I stopped in and spoke with a Salesman named Darryl. He was eager as most if not all salesman are. That was to be expected. The following day I received texts from not only from him, but another sales men at this location. I communicated I would be in touch when I was available and working with Darryl at which point the texts became more frequent from all parties. Once I told them I would be in touch I was free I received a very unprofessional text messages that wasn’t meant for me, from Darryl. «this guy is a pita». For those who do not know what that means, it’s pain in the… Fill in the rest. So needless to say I will be taking my business elsewhere where not only customer service but an overall customer experience is provided. Do not purchase your vehicle from here.

My wife and I just got home with our new Jeep. We couldn’t be happier! What made the experience of buying our first car together so great, was Marcus.
For years, we have dreaded going to the dealership because of pushy sales people. Marcus is the opposite of that. He made us feel welcomed and free to ask questions. He never pressured us to make a decision, even though we visited him more than once. Each time we returned, he remembered us and had that contagious smile on his face. He knew about the cars, but also listened to what we wanted, which is one of the reasons we bought our Jeep today.
Overall we had a great experience. Even though there was a two hour wait to meet with somebody in finance (due to a shortage of people), Marcus stayed after hours to make sure we were met with and taken care of. (Andy was awesome too!)
If you are considering buying a car, consider going here and working with Marcus. We couldn’t be happier and the smile on his face as he waved us out of the garage was perfect. Thank you Marcus! :)

Any dealer can sell you a car or a truck, but what happens when something happens afterwards? I found out.
Two years after buying my truck from Putnam, I discovered during a routine service that the super duper service plan I had was, in-​fact, deactivated a week after I bought the truck. There was no cancellation on my part, and it *was* registered for the warranty.
Cartier, the F/​I manager, wasn’t able to get the answers I wanted, so I contacted Dodge Warranty directly. In the meantime, Cartier escalated the case to Tracy Hummel, their warranty manager. With her help, I was able to satisfactorily resolve the issue.
In fact, Dodge only came half way in solving the problem, so Putnam stepped up and covered the remaining amount to make sure I was 100% whole.
Now that, my friends, is a stand up dealer. What they’ve earned in their post care is my highest recommendation, and my loyalty as a customer.
Great job, Putnam. Many thanks to Tracy, and the staff who assisted me in resolving a problem that (to the best of my understanding) they did not directly cause.

Our experience with Rick Ferrell and the staff at Putnam, Jeep, Chrysler, Jeep, Dodge could not have been better. Rick let me do the talking, gave me all the answers and showed me my options. No pressure, just genuine desire to help me get the right vehicle.
All in all, we had a great time buying a car from Rick!
–Becki
San Leandro, CA

My Wife and I saw a great pricing for a 2004 Prius, inquired about the vehicle and was contacted back from Marcus who told us that the vehicle was available and he even got the car ready for us to test drive before we even got there!
You have no idea how many other places we called that said they had the car we wanted to only to be told that the vehicle we called about was gone. Even worse when they try to turn you to something you don’t want… makes the car buying experience way too stressful.
When dealing with Marcus is was as close to in and out as you can get! We saw the car, liked the final price, got it insured, and we were out! Fast and easy.
Loving it so far and saving some gas! :D

Wow, this place is great. I never thought buying a car could be so enjoyable!
7÷09÷15: Upon arrival, my famiy & I were greeted by the oh so friendly Dantes. He immediately knew what car we were there for and took us out for a spin. He made us feel very comfortable by really knowing his stuff and continuously making us laugh. Him and the finance guys had to stay pretty late to finish off everything but they never seemed upset or bothered by it. Left extremely happy with my new (used) car & the excellent service. Great man, great place with very reasonably priced, clean cars. Highly recommend this dealership